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Il Makiage

3.6

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Il Makiage Reviews Summary

The company enjoys a generally positive reputation, with many customers praising the quality and effectiveness of its products, particularly in terms of skin care and makeup performance. Quick delivery and effective customer service interactions were frequently highlighted as strengths. However, concerns emerged regarding the ordering process, particularly issues with auto-renewals and unclear promotional offers that led to unintended charges. Additionally, some customers expressed frustration over the difficulty in managing subscriptions and the perceived lack of transparency in the purchasing process. Overall, while product satisfaction is high, improvements in customer communication and order management could enhance the overall experience.

This summary is generated by AI, based on text from customer reviews

shipping
366
quality
353
This company responds to reviews on average within 7 days

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California
1 review
0 helpful votes
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Flawless Coverage
January 12, 2023

It's unbelievable how great this product is! I currently use the After party full coverage foundation. There has been nothing out there that I've tried that matches my skin with the full coverage that I desperately need. Love the product not changing it for anything.

Date of experience: January 12, 2023
Michigan
1 review
0 helpful votes
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I was skeptical but…
January 12, 2023

I absolutely LOVE my new foundation! Perfect match! I don't normally wear foundation every day but, IL MAKIAGE has changed that. I don't even know I'm wearing it. It's so smooth & light, feels like nothing is on my face. Yes, I'm a new customer!

Date of experience: January 12, 2023
Wisconsin
1 review
0 helpful votes
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I Love~ love your Products!
January 12, 2023

Customer Service is always pretty quick with getting back to you! And the Products, & Quality, is well worth the price. Thanks Again!
*Repeated Customer*
Yvonne Denney@
Limitless Glamtique.

Date of experience: January 11, 2023
New York
1 review
0 helpful votes
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New product trying
January 11, 2023

Like always it was very easy to order and get what you need

Date of experience: January 11, 2023
North Carolina
2 reviews
0 helpful votes
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Making it right
January 11, 2023

I received an email asking about the product I ordered. I wasn't going to complain, but I did tell them that the pump was broken, making the product difficult to use. No questions asked, they simply sent out a replacement! Now that is good customer service!

Date of experience: January 11, 2023
Illinois
1 review
0 helpful votes
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Issue was resolved
February 10, 2023

The foundation that I ordered came without a pump on it I double checked it to make sure I didn't twist it off by accident. The pump is nowhere there the stem is in the bottle I provided pictures of both the bottle as well as inside the. The rep was very professional, and very kind and resolved the issue. Thank you!

Date of experience: January 11, 2023
Illinois
1 review
0 helpful votes
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Awesome lipstick
January 11, 2023

I loved Lipstick, It lasts for longer time. I love the shade

Date of experience: January 11, 2023
Andrea H. — Il Makiage Rep
over a year old

Bet you look fab in it!

Georgia
1 review
0 helpful votes
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Foundation
January 11, 2023

Perfect coverage and a flawless finish. Foundation lasts all day with out clumping.

Date of experience: January 10, 2023
Andrea H. — Il Makiage Rep
over a year old

LOVE hearing this!

Oregon
1 review
0 helpful votes
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Ugh
February 10, 2023

I love the foundation but the service sucks. I have so many issues with delivery and the subscription

Il Makiage attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: January 10, 2023
Missouri
1 review
0 helpful votes
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I also ordered the makeup to try for 14 days, I was charge the full amount before the 14 day trial was over. I did not request to receive any products on auto ship. They sent an email stating customers love the serum and sent an order to me - that I NEVER ORDERED and charged me for it. The product was never opened and shipped back to them immediately. I have sent several emails to request a refund - I don't have the product and I am getting the run around with emails to resolve the issue. There is NO Customer Service Number to call to resolve issues or to ask questions about products. POOR BUSINESS ETHICS. PLEASE REFUND MY MONEY FOR A PRODUCT I NEVER ORDERED AND SENT BACK WITHOUT OPENING. I do like the foundation, but will never order again due to poor customer service.

Il Makiage attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: January 10, 2023
New York
1 review
0 helpful votes
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Great makeup!
January 10, 2023

Easy to order. And I love the foundation. It matches my skin tone and goes on smooth.
I will keep purchasing it.

Date of experience: January 10, 2023
Andrea H. — Il Makiage Rep
over a year old

We love a Maximalist!

California
1 review
1 helpful vote
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Magic
January 10, 2023

I spend a f*ck ton of money on products and have been chasing a product that could help me exfoliate and improve my skin texture without having to look like a hot pile of crap during the process. I am instantly more hydrated and my pores are less visible. It turns out I don't have to shed like a snake in summer to look better. The layer of skin that I'm currently using looks amazing! I will be spending way more than I should buying everything this company makes. They make a toilet plunger and I will buy 4. Shut up and take my money.

Date of experience: January 10, 2023
Illinois
1 review
0 helpful votes
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First timer
January 10, 2023

It's so easy to take the quiz. I've looked at this site a few times and finally pulled the trigger on it. Love the fact that it's saves your info for your perfect foundation and don't have to remember everytime you need to replace. So EXCITED

Date of experience: January 10, 2023
Kenya
1 review
0 helpful votes
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Love these products!
January 10, 2023

Great customer service, I love their products, and I'm a customer for life

Date of experience: January 9, 2023
Georgia
1 review
0 helpful votes
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Wonderful service
January 10, 2023

I was very skeptical at first, but I am very happy with the foundation. I have very oily skin, I feel it keeps the shine to a minimum and I need the extra coverage. There was an item missing from my order and customer service made it right immediately. Can't say enough good things about the product and the service.

Date of experience: January 9, 2023
Bermuda
1 review
0 helpful votes
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Il Makiage makeup order
February 9, 2023

A "mystery gift" arrived today, and it was 2 tee shirts in 2XXL, and I am an XS or S. AND, my makeup has not arrived. I am so disappointed.
I hope to hear that the makeup is on the way!

Il Makiage attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: January 9, 2023
Georgia
1 review
0 helpful votes
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Great Product & Customer Service
January 9, 2023

When a company goes out their way to make sure their customers are satisfied, you can be assured that they have something good to offer. The quality of their foundation is super and their customer service is exceptional. I look forward to having a long relationship with this company!

Date of experience: January 9, 2023
New Mexico
1 review
0 helpful votes
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Excellent online customer service
January 9, 2023

I appreciate sending an email and receiving a response to my questions and placing an order. Jordan is very helpful. Having the concealer arrive every 3 months is a super Plus +.

Date of experience: January 9, 2023
Delaware
1 review
0 helpful votes
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No instructions
February 8, 2023

I just got it and i wrote back w comments and i am not sure if it has been received by anyone... theres no instructions on how to use the procucts or when to use them and i am not looking to use they daily only when i need coverup when i go out etc socialzing w people.

Il Makiage attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: January 9, 2023
Wisconsin
1 review
0 helpful votes
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What Product
February 8, 2023

The product has not arrived but the email to write the review did!

Il Makiage attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: January 9, 2023