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The company enjoys a generally positive reputation, with many customers praising the quality and effectiveness of its products, particularly in terms of skin care and makeup performance. Quick delivery and effective customer service interactions were frequently highlighted as strengths. However, concerns emerged regarding the ordering process, particularly issues with auto-renewals and unclear promotional offers that led to unintended charges. Additionally, some customers expressed frustration over the difficulty in managing subscriptions and the perceived lack of transparency in the purchasing process. Overall, while product satisfaction is high, improvements in customer communication and order management could enhance the overall experience.
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It was very easy to navigate the site and find what I was looking for. I loved the quiz to find my exact color match. I have used the quiz before and they were spot on!
I made my purchase for foundation in hopes of it being good for my skin but unfortunately it wasn't right for me. However the overall experience was easy and I appreciate the free gift I was able to keep as well as additional $25 coupon to use. I look forward to trying the mascara.
Great. Very easy to use and fast. Just answer some questions. That's it.
I've been using these products for 3 years now! & I am amazed i never really stocked with any brands only because of issues that the products gave me. But with IL MAKIAGE I am loyal! Their products gives the perfect coverage, eye looks EVERYTHING! From skin care to glamorous they are IT!
I've ordered several products from Il Makiage. They're all surprised me by being better than I expected. I like that they give you free gifts to try, and I've had pleasant experiences with customer service.
Love love love their eyeshadow palette. I have them all
I haven't worn make up in some time now and decided to try this out. The match is super close, but going to try one shade darker - stay tuned for more details.
I have tried since yesterday to get a response but nothing and now I am so frustrated that I don't want to use there products. The makeup isn't as smooth as I was told to expect.
I have always enjoyed the products I received from this company, and the customer service has been very fast, efficient and excellent if I have ever had an issue. On one occasion, I was sent the wrong product. Not only did I get to keep the product they shipped in error, I got a 25$ credit and they immediately reshipped the correct product for free. You can't get any better than that in my opinion!
Pricy never seems to be a sale. I really like the powder foundation. I bought the liquid one and concealer and I don't care for it. It doesn't blend in good and gets cakey buildup.
Most everything was good, I'm looking forward to trying it. Would like to try concealer too, but won't because of its implied name. I mean, Really?!
I was having some unsolved issue with my purchase that I made a few months back and they walked me through well right away. Although it was an issue on my end, they quickly responded and even gave me a gift for my purchase. Great product and great customer service :)
They took $75.00 or more from my account. They state $7.00 to try product and they better refund me asap or I will take further action!
This has been the best makeup line I have ever tried! From skin care to mascara I have a little of it all! I cannot rave enough about the quality and beauty of each product! I get so many compliments on my skin and overAll look! Strongly recommend for everyone!
I love this product. It goes on smoothly and easily and always gives me a flawless look.
All through the process of ordering and waiting for my order to arrive and then after it arrived the service was great! Every once in a while they check in with an email asking if I am happy or not!
This is my second quiz to find the best skincare and/or makeup product for me and it really was as simple as answering a couple of easy questions! I love the products I've tried so far and can't wait to try the eye serum I just ordered.
Answer: Yes! I believe they are anyway…but the problem with asking different peoples opinions and that is you will get MANY different opinions! The reason I say go for it and try them out is because regardless of if the products suit YOUR skin and style their customer service is amazing so you aren't really taking a risk as if for whatever reason you don't like what you buy they will fully refund or exchange with no problem at all. They are really quick with responding to enquiries too so if there's anything you want to ask them before buying I suggest sending them an email and you will soon see what I mean…they really go beyond to try and make their customers happy!
Answer: This website is scam. They don't cancle order. Reday to scam once you order. BEware
Answer: Yes They are Scammers. Good luck getting your money back! 1
Answer: The company is a scammer. How would you trust their product is animal tested! Even you can't trust the product, as you don't know what's in it...
Answer: I wasn't successful. I sent them pics of the reaction I am having in the exact areas I am using the product and all they had to say was,"your 30 day return period has expired". For a company that charges $45 for 1.7 oz of cream, that is very poor customer service.

