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Il Makiage

3.6

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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Il Makiage Reviews Summary

The company enjoys a generally positive reputation, with many customers praising the quality and effectiveness of its products, particularly in terms of skin care and makeup performance. Quick delivery and effective customer service interactions were frequently highlighted as strengths. However, concerns emerged regarding the ordering process, particularly issues with auto-renewals and unclear promotional offers that led to unintended charges. Additionally, some customers expressed frustration over the difficulty in managing subscriptions and the perceived lack of transparency in the purchasing process. Overall, while product satisfaction is high, improvements in customer communication and order management could enhance the overall experience.

This summary is generated by AI, based on text from customer reviews

shipping
366
quality
353
This company responds to reviews on average within 7 days

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Texas
1 review
0 helpful votes
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Amazing!
January 19, 2023

It was very easy to navigate the site and find what I was looking for. I loved the quiz to find my exact color match. I have used the quiz before and they were spot on!

Date of experience: January 18, 2023
Missouri
1 review
0 helpful votes
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Return
January 19, 2023

I made my purchase for foundation in hopes of it being good for my skin but unfortunately it wasn't right for me. However the overall experience was easy and I appreciate the free gift I was able to keep as well as additional $25 coupon to use. I look forward to trying the mascara.

Date of experience: January 18, 2023
Ohio
1 review
0 helpful votes
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Perfect 10
January 19, 2023

Great. Very easy to use and fast. Just answer some questions. That's it.

Date of experience: January 18, 2023
Hawaii
1 review
0 helpful votes
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LOVE FROM HAWAII!
January 19, 2023

I've been using these products for 3 years now! & I am amazed i never really stocked with any brands only because of issues that the products gave me. But with IL MAKIAGE I am loyal! Their products gives the perfect coverage, eye looks EVERYTHING! From skin care to glamorous they are IT!

Date of experience: January 18, 2023
Arizona
1 review
0 helpful votes
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Good products and service
January 19, 2023

I've ordered several products from Il Makiage. They're all surprised me by being better than I expected. I like that they give you free gifts to try, and I've had pleasant experiences with customer service.

Date of experience: January 18, 2023
Florida
1 review
0 helpful votes
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Eyes oh my
January 18, 2023

Love love love their eyeshadow palette. I have them all

Date of experience: January 18, 2023
Illinois
1 review
0 helpful votes
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First time
January 18, 2023

I haven't worn make up in some time now and decided to try this out. The match is super close, but going to try one shade darker - stay tuned for more details.

Date of experience: January 18, 2023
Texas
1 review
0 helpful votes
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No response and won't fix order
February 17, 2023

I have tried since yesterday to get a response but nothing and now I am so frustrated that I don't want to use there products. The makeup isn't as smooth as I was told to expect.

Il Makiage attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: January 18, 2023
Canada
1 review
1 helpful vote
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I have always enjoyed the products I received from this company, and the customer service has been very fast, efficient and excellent if I have ever had an issue. On one occasion, I was sent the wrong product. Not only did I get to keep the product they shipped in error, I got a 25$ credit and they immediately reshipped the correct product for free. You can't get any better than that in my opinion!

Date of experience: January 18, 2023
California
2 reviews
0 helpful votes
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Pricy never seems to be a sale. I really like the powder foundation. I bought the liquid one and concealer and I don't care for it. It doesn't blend in good and gets cakey buildup.

Date of experience: January 17, 2023
Ohio
1 review
0 helpful votes
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Just ok!
February 17, 2023

Average foundation, nothing special. I had to use a different product underneath to make it look less cakey!

Date of experience: January 17, 2023
California
1 review
0 helpful votes
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Coverage
January 17, 2023

So far so good. I use the foundation and cover up works great.

Date of experience: January 17, 2023
South Carolina
1 review
0 helpful votes
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Concealer name
February 16, 2023

Most everything was good, I'm looking forward to trying it. Would like to try concealer too, but won't because of its implied name. I mean, Really?!

Date of experience: January 17, 2023
California
1 review
0 helpful votes
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Quick and helpful response
January 17, 2023

I was having some unsolved issue with my purchase that I made a few months back and they walked me through well right away. Although it was an issue on my end, they quickly responded and even gave me a gift for my purchase. Great product and great customer service :)

Date of experience: January 17, 2023
Canada
1 review
0 helpful votes
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Fraudulent Advertising
February 16, 2023

They took $75.00 or more from my account. They state $7.00 to try product and they better refund me asap or I will take further action!

Date of experience: January 17, 2023
Alabama
1 review
0 helpful votes
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I love this make up!
January 17, 2023

This has been the best makeup line I have ever tried! From skin care to mascara I have a little of it all! I cannot rave enough about the quality and beauty of each product! I get so many compliments on my skin and overAll look! Strongly recommend for everyone!

Date of experience: January 17, 2023
Illinois
1 review
0 helpful votes
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Excellent product
January 17, 2023

I love this product. It goes on smoothly and easily and always gives me a flawless look.

Date of experience: January 16, 2023
Tennessee
2 reviews
0 helpful votes
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Great!
January 17, 2023

I was expecting not to like it, since it's not an in person match up. But I was pleasantly surprised.

Date of experience: January 16, 2023
Canada
1 review
0 helpful votes
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Super customer service
January 17, 2023

All through the process of ordering and waiting for my order to arrive and then after it arrived the service was great! Every once in a while they check in with an email asking if I am happy or not!

Date of experience: January 16, 2023
Georgia
1 review
0 helpful votes
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This is my second quiz to find the best skincare and/or makeup product for me and it really was as simple as answering a couple of easy questions! I love the products I've tried so far and can't wait to try the eye serum I just ordered.

Date of experience: January 16, 2023