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Il Makiage

3.6

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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Il Makiage Reviews Summary

The company enjoys a generally positive reputation, with many customers praising the quality and effectiveness of its products, particularly in terms of skin care and makeup performance. Quick delivery and effective customer service interactions were frequently highlighted as strengths. However, concerns emerged regarding the ordering process, particularly issues with auto-renewals and unclear promotional offers that led to unintended charges. Additionally, some customers expressed frustration over the difficulty in managing subscriptions and the perceived lack of transparency in the purchasing process. Overall, while product satisfaction is high, improvements in customer communication and order management could enhance the overall experience.

This summary is generated by AI, based on text from customer reviews

shipping
366
quality
353
This company responds to reviews on average within 7 days

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Tennessee
1 review
0 helpful votes
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Easy, fun way to find perfect match!
January 21, 2023

Fun quiz to take to find perfect match. Easy experience, and can't wait to receive my foundation.

Date of experience: January 20, 2023
Florida
1 review
0 helpful votes
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IL Makiage Sun foam
January 21, 2023

Best self tanner I've ever used! I am fair skinned and have found all other self tanners to be streaky. This stuff rocks!

Date of experience: January 20, 2023
Utah
1 review
0 helpful votes
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This foundation is everything. It matches my skin tone perfectly, the coverage is amazing. It is a little pricey but totally worth it. I love it. Thank you

Date of experience: January 20, 2023
Utah
1 review
0 helpful votes
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Obsessed!
January 20, 2023

Best makeup I have ever used! I have tried so many different kinds and this one makes me feel covered and beautiful!

Date of experience: January 20, 2023
California
2 reviews
0 helpful votes
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Discount sent right after purchase?
February 19, 2023

I am excited to try out the new Power lift plumping cream! But…right after I placed my order, you sent me a coupon to try the cream for 20% off. That was kind of frustrating, since I am trying this out for the first time. I hope I like it….I will review after I try the product.

Date of experience: January 20, 2023
Washington
1 review
0 helpful votes
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Wonderful products
February 19, 2023

Great customer service, handled my situation of a wrong purchase and refunded, right away. I am very pleased with their products, and have used many of them. They are right on with skin match. Thank you

Date of experience: January 20, 2023
New York
1 review
8 helpful votes
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Starting to believe it's a scam
February 19, 2023

The first time I ordered from them, they sent me an empty box. I emailed them and they resent me a new box with the product in it and told me I have 14 days to return it or I will get charged. I returned it within 5 days using the label they issued when I emailed them that I want to return it and 10 days later they charged my credit card. They will respond to your emails to offer you coupons or egift cards but won't respond when you're asking for your refund. Meanwhile it states in their automated emails that they will respond within 24 hours/7 days a week, it's been 48 hours since I emailed them about my refund. I'm sorry but I honestly believe this company is a scam.

Il Makiage attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: January 20, 2023
Texas
1 review
12 helpful votes
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I order their full coverage makeup and followed instructions properly -2 full pumps, apply with a good quality brush, etc, etc. but this product didn't cover skin imperfections or dark spots related to mature skin, I am giving it 3 stars though because it does look natural, it does the job of a bb cream or tinted moisturizer but nothing else. It might be great for youthful skin but this product is not formulated for mature skin. If you're 40+ I don't recommend this.

Date of experience: January 20, 2023
California
1 review
0 helpful votes
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Fabulous makeup!
January 20, 2023

Love this makeup. Makeup lasts along time. Will continue to purchase in the future!

Date of experience: January 20, 2023
Michigan
1 review
0 helpful votes
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Order processes
January 20, 2023

The quiz was easy and hopefully my recommended shade is spot on. Excited to try the product.

Date of experience: January 20, 2023
Oklahoma
1 review
0 helpful votes
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Do not like
February 19, 2023

Doesn't match and it cakes! It doesn't blotches and I'm very unhappy with this foundation

Il Makiage attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: January 19, 2023
Oklahoma
1 review
0 helpful votes
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I have tried two of your foundations:10 and 35, both of which do not successfully match my skin tone. Very disappointed.

Il Makiage attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: January 19, 2023
New Hampshire
1 review
0 helpful votes
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I'm a bit disappointed
February 19, 2023

Customer service was good at responding but this make up is way to white for me. I did the quizz again and communicated with a CS rep explaining I need a slightly darker shade than the original shade I got since I've gotten a bit tan. Still too white, even whiter than my original shade. I will have to return it.

Date of experience: January 19, 2023
GB
1 review
0 helpful votes
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Amazing product and customer service
January 19, 2023

Flawless product, got my shade wrong but they sent me another one that matched my skin more. Amazing and efficient customer service.

Date of experience: January 19, 2023
Texas
1 review
0 helpful votes
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Love the products
January 19, 2023

I just started wearing il Makiage last year, and I love it! They make it easy to match my color, and the foundation and concealer are perfect! Not too heavy but cover enough to look flawless.

Date of experience: January 19, 2023
New York
1 review
0 helpful votes
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The best mascara!
January 19, 2023

I have used countless brands of mascara and this one is the best! In addition to going on so creamy and smoothly, it seems to make my lashes healthier.

Date of experience: January 19, 2023
New Mexico
1 review
0 helpful votes
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I just ordered my first bottle of foundation and the process was easy and honestly quite fun. Anxiety awaiting for the product to arrive.

Date of experience: January 19, 2023
California
1 review
0 helpful votes
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Foundation
January 19, 2023

It's light weight so you don't feel like you're wearing a lot of makeup but has great coverage.

Date of experience: January 19, 2023
Virginia
2 reviews
0 helpful votes
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Younger every day!
January 19, 2023

I find that all of the products I order from Il Makiage make my skin feel softer and this is the first time I have had people comment on the texture of my skin! These products are wonderful and the foundation does not feel heavy or clog your skin. I love it!

Date of experience: January 19, 2023
California
1 review
1 helpful vote
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Great service but very expensive
February 18, 2023

Service is great they sent me a gift card because they got my shade wrong that was very nice but everything is super expensive! Not happy with the prices at all if it was cheaper I would definitely shop here

Date of experience: January 18, 2023