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Il Makiage

3.6

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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Il Makiage Reviews Summary

The company enjoys a generally positive reputation, with many customers praising the quality and effectiveness of its products, particularly in terms of skin care and makeup performance. Quick delivery and effective customer service interactions were frequently highlighted as strengths. However, concerns emerged regarding the ordering process, particularly issues with auto-renewals and unclear promotional offers that led to unintended charges. Additionally, some customers expressed frustration over the difficulty in managing subscriptions and the perceived lack of transparency in the purchasing process. Overall, while product satisfaction is high, improvements in customer communication and order management could enhance the overall experience.

This summary is generated by AI, based on text from customer reviews

shipping
366
quality
353
This company responds to reviews on average within 7 days

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Illinois
1 review
0 helpful votes
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Great product
February 16, 2023

Love the coverage. Not thick. Doesn't look cakey. Removes the fine lines and flaws just like the product states. My order was missing one of the items I purchased and Il Makiage has gone above and beyond to make everything right. Definitely recommend!

Date of experience: February 16, 2023
Canada
1 review
0 helpful votes
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Great products
February 16, 2023

I'm happy with the products. I am not happy when they say 'free shipping for orders over $50"... my order was $55 and I did not get free shipping :(

Date of experience: February 16, 2023
GB
1 review
0 helpful votes
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Add on order
March 18, 2023

I want to try your foundation before I order anything thing else I don't know why there has been an add on order?

Date of experience: February 16, 2023
Illinois
1 review
0 helpful votes
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Flawless
February 16, 2023

I had a flawless experience answering questions and getting my match

Date of experience: February 15, 2023
Texas
1 review
0 helpful votes
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Product was great!
February 16, 2023

Customer Service team was very helpful when they didn't get the right color at first. They handled it and I now have the color that matches. Good product and professional staff.

Date of experience: February 15, 2023
California
1 review
0 helpful votes
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Fraud to consumers
March 18, 2023

I tried to used their products to see it works or not
But after two weeks after 14 days passed I tried to return the item coz it's not work and I couldn't return the item
I contacted the customer service but they wouldn't let me return the item coz it's already passed 14 days
So guys please don't even try it it's wasted money

Date of experience: February 15, 2023
Nevada
1 review
0 helpful votes
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The foundation cap was broken and all the makeup spilled out and made a lot of mess. This is how it came

Date of experience: February 15, 2023
California
1 review
0 helpful votes
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BACK OFF!
March 18, 2023

Omg! BACK OFF! The aggression is insane. You won't even let a customer just buy something without harassment and keeping them hung up on polls and questions on and on forever to you'll Let them place an order. Your gotta buy MORE is a turn off!

Date of experience: February 15, 2023
Texas
1 review
0 helpful votes
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Superb
February 15, 2023

Excellent customer service. I love that a real person reaches out to make sure the experience is great. The products are amazing and the service is too

Date of experience: February 15, 2023
Canada
1 review
0 helpful votes
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Great products!
February 15, 2023

I have been using the Woke up like this foundation for about a year now, and I truly love it. I also love their mascara. I've just ordered the power lift plumping cream to use as my primer. Looking forward to trying it out.

Date of experience: February 15, 2023
Colorado
1 review
0 helpful votes
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Ordering was easy
March 17, 2023

I received my package over the weekend, my package was not seal I was supposed to receive a free mascara according to my order.

Advertisement state it was a 14 day try. My credit card was charge.

Date of experience: February 15, 2023
New York
1 review
0 helpful votes
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I love it!
February 15, 2023

Great experience, hope it get's here quickly! My friend recommended it to me

Date of experience: February 15, 2023
California
1 review
2 helpful votes
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Lightweight and Natural
February 15, 2023

First of all, I am NOT a foundation makeup kinda gal, until I found this product. I was very skeptical but when i applied this to my skin, I was pleasantly suprised. I purchased "Woke Up Like This" and it is truly amazing. Not only did it match my skin, it is lightweight and looks very natural. Yes, even in the sun when makeup stands out the most. Thank you so much for coming up with something that is just truly amazing. You have a lifelong customer in me.

Date of experience: February 15, 2023
Illinois
1 review
0 helpful votes
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The BEST customer service
February 15, 2023

The shade I bought was just a tad too dark for me and they made the process of getting the right shade incredibly easy! Love this brand

Date of experience: February 15, 2023
Pennsylvania
1 review
0 helpful votes
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Needs some work
February 15, 2023

I absolutely love the site it's very easy to find what you need but what I don't like is that they don't have a phone number to contact someone and it takes so long for someone to get back through an email. I probably would buy more if I can actually speak to a customer service person on the phone..

Date of experience: February 15, 2023
Canada
1 review
0 helpful votes
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CUSTOMER SERVICE IS NON EXISTENT
March 17, 2023

While I like the products, I received one with no pump and for the life of me I cannot get anyone's attention to help me out with this. Yet in the meantime, I received about 10 marketing emails from them. Other times it wasn't this bad, but I am so disappointed and will probably not re-order certain items
EDIT: I have finally. Heard back from them and they had the nerve to say to me that since I ordered it on the 25th of December, I am not eligible for a refund. I NEVER ASKED FOR A REFUND...I asked to get a product that does not have faulty packaging whereupon I cannot use it. THIS IS THE LEVEL OF CUSTOMER SERVICE YOU CAN EXPECT FROM THEM. IT IS HORRIBLE. I HAE NOW PAID OVER $100.00 FOR A FAULTY PRODUCT AND AFTER SENDING 5 EMAILS I WAS SUMMARILY DISMISSED AND TOLD...TOO BAD...THIS IS ONE OF THE WORST CUSTOMER EXPERIENCES I HAVE EVER HAD

Date of experience: February 15, 2023
California
1 review
0 helpful votes
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So easy to order!
February 15, 2023

II Mikage website makes it so easy To place an order. The descriptions for the products are clear and well written.

Date of experience: February 15, 2023
Colorado
1 review
0 helpful votes
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Amazing Products
February 15, 2023

There is not anything that I have tried from IL Makiage that I don't absolutely love! Everything is always perfect and tailored specifically for me. It's better than ever having to try to figure this out on my own.

Date of experience: February 15, 2023
Alabama
1 review
0 helpful votes
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Ordering was a breeze
February 15, 2023

Ordering my products on this site was very easy. Easy to move around and be able to see the reviews of each item helped me make my best purchase. Can't wait to receive my items.

Date of experience: February 15, 2023
Ohio
2 reviews
0 helpful votes
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Great products!
February 15, 2023

I Love how they do the quiz to match what you need to look and feel your best in the most natural way. Quality is top notch, I even prefer over top name brands and the price is worth it.

Date of experience: February 15, 2023