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The company enjoys a generally positive reputation, with many customers praising the quality and effectiveness of its products, particularly in terms of skin care and makeup performance. Quick delivery and effective customer service interactions were frequently highlighted as strengths. However, concerns emerged regarding the ordering process, particularly issues with auto-renewals and unclear promotional offers that led to unintended charges. Additionally, some customers expressed frustration over the difficulty in managing subscriptions and the perceived lack of transparency in the purchasing process. Overall, while product satisfaction is high, improvements in customer communication and order management could enhance the overall experience.
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The website was easy to navigate I hope my shade is correct can't wait to try this foundation
Fast delivery, amazing application and results, just a little hard to get the top off to see the pump
It was so easy to do the quiz to match the foundation to my skin color. Can't wait to try the actual foundation!
Surprisingly easy to determine my actual shade of color. Hopefully I answered correctly and I can enjoy this foundation for months to come!
I've been looking for a good foundation it is hard to find the one it will match my skin but they have helped me to find the perfect one and I love that.
I can't give a review because I haven't even received it yet. Still waiting since last week in January
I've been using their makeup for a little while, and when I went to reorder today it was so nice that it went so smoothly!
I love the high quality of the makeup, and the customer service!
Continuing to be charge for product that doesn't ship that I already paid for. Add one that weren't authorized. Get it together peeps. You got a good thing— don't ruin it by bad business practices.
The foundation is great - awesome! I like the website because you take electronic payment, like PayPal, and it's easier to navigate to what I need.
My color match is consistently the same - and is perfect for summer - but I chose a shade lighter this time for winter. The app made it easy to see/ find the shade.
Great products and customer service! I've tried the foundation, concealer, brushes and lip products and happy to say I recommend!
I have been using IL Makiage products for two years now. I look forward to my now auto-ship orders and free gifts, which help me see and try other products I may not have purchased already. Great company and great makeup/skincare! Keep up the amazing service and products
I felt like I had a personal assistant / shopper
At each stage asking questions to find the correct product / colouring to suit my skin. I've always struggled to get a good colour match.
I feel very confident and excited as I await my delivery
I found it an enjoyable experience choosing my products. Thank you.
I emailed you 6 times already color is too light my skin color is medium tan. I do not want the makeup if
You cannot get the correct color.
I absolutely love every product I have ordered. I usually don't buy high end makeup due to cost. However, I have found you really do get what you pay for. For some products it's better to just spend the money for the quality. Especially at 53.
This is the best makeup I have used in my 77 years. Please don't lose the color you picked for me it is perfect. So very happy will never use another product but your foundation
Nothing but positive. I had An issue and the response was automatic and so professional
When I made my order, it said my credit card will be charged $181.00
I just looked at my credit card was charged 250.0 Can you explain this before I reported as fraudulent activity?
I love the products and get what I ordered on time. Itsxaxlittle difficult to understand the site when it comes to the promotions. I couldn't understand so only purchased according to my understanding.
I've been back and forth with Cust Serv reps and no resolution has been made. I only received half of my order and was charged the full amount already. The "try before you buy" was completely false in my case.
I have purchased the foundation and just love it as always a perfect match so why not try the skin care line they have. Stay tuned for the plumping serum review after I received it. I'm excited
Answer: Yes! I believe they are anyway…but the problem with asking different peoples opinions and that is you will get MANY different opinions! The reason I say go for it and try them out is because regardless of if the products suit YOUR skin and style their customer service is amazing so you aren't really taking a risk as if for whatever reason you don't like what you buy they will fully refund or exchange with no problem at all. They are really quick with responding to enquiries too so if there's anything you want to ask them before buying I suggest sending them an email and you will soon see what I mean…they really go beyond to try and make their customers happy!
Answer: This website is scam. They don't cancle order. Reday to scam once you order. BEware
Answer: Yes They are Scammers. Good luck getting your money back! 1
Answer: The company is a scammer. How would you trust their product is animal tested! Even you can't trust the product, as you don't know what's in it...
Answer: I wasn't successful. I sent them pics of the reaction I am having in the exact areas I am using the product and all they had to say was,"your 30 day return period has expired". For a company that charges $45 for 1.7 oz of cream, that is very poor customer service.

