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Il Makiage

3.6

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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Il Makiage Reviews Summary

The company enjoys a generally positive reputation, with many customers praising the quality and effectiveness of its products, particularly in terms of skin care and makeup performance. Quick delivery and effective customer service interactions were frequently highlighted as strengths. However, concerns emerged regarding the ordering process, particularly issues with auto-renewals and unclear promotional offers that led to unintended charges. Additionally, some customers expressed frustration over the difficulty in managing subscriptions and the perceived lack of transparency in the purchasing process. Overall, while product satisfaction is high, improvements in customer communication and order management could enhance the overall experience.

This summary is generated by AI, based on text from customer reviews

shipping
366
quality
353
This company responds to reviews on average within 7 days

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Ohio
1 review
0 helpful votes
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Makeup
February 17, 2023

The website was easy to navigate I hope my shade is correct can't wait to try this foundation

Date of experience: February 16, 2023
Colorado
1 review
0 helpful votes
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Fast delivery, amazing application and results, just a little hard to get the top off to see the pump

Date of experience: February 16, 2023
Florida
1 review
0 helpful votes
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Great option
February 17, 2023

It was so easy to do the quiz to match the foundation to my skin color. Can't wait to try the actual foundation!

Date of experience: February 16, 2023
Georgia
1 review
0 helpful votes
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Fun Process
February 17, 2023

Surprisingly easy to determine my actual shade of color. Hopefully I answered correctly and I can enjoy this foundation for months to come!

Date of experience: February 16, 2023
Massachusetts
1 review
0 helpful votes
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Amazing
February 17, 2023

I've been looking for a good foundation it is hard to find the one it will match my skin but they have helped me to find the perfect one and I love that.

Date of experience: February 16, 2023
New York
1 review
0 helpful votes
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Ilmakiage
March 19, 2023

I can't give a review because I haven't even received it yet. Still waiting since last week in January

Il Makiage attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: February 16, 2023
California
2 reviews
0 helpful votes
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Great Customer Service!
February 17, 2023

I've been using their makeup for a little while, and when I went to reorder today it was so nice that it went so smoothly!
I love the high quality of the makeup, and the customer service!

Date of experience: February 16, 2023
Alabama
1 review
0 helpful votes
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Continuing to be charge for product that doesn't ship that I already paid for. Add one that weren't authorized. Get it together peeps. You got a good thing— don't ruin it by bad business practices.

Il Makiage attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: February 16, 2023
Alabama
1 review
0 helpful votes
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Easy & consistent experience
February 16, 2023

The foundation is great - awesome! I like the website because you take electronic payment, like PayPal, and it's easier to navigate to what I need.
My color match is consistently the same - and is perfect for summer - but I chose a shade lighter this time for winter. The app made it easy to see/ find the shade.

Date of experience: February 16, 2023
Oregon
1 review
0 helpful votes
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Happy Customer
February 16, 2023

Great products and customer service! I've tried the foundation, concealer, brushes and lip products and happy to say I recommend!

Date of experience: February 16, 2023
Kentucky
1 review
0 helpful votes
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Love! Love! Love!
February 16, 2023

I have been using IL Makiage products for two years now. I look forward to my now auto-ship orders and free gifts, which help me see and try other products I may not have purchased already. Great company and great makeup/skincare! Keep up the amazing service and products

Date of experience: February 16, 2023
GB
1 review
0 helpful votes
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Enjoyable Shopping experience
February 16, 2023

I felt like I had a personal assistant / shopper
At each stage asking questions to find the correct product / colouring to suit my skin. I've always struggled to get a good colour match.
I feel very confident and excited as I await my delivery
I found it an enjoyable experience choosing my products. Thank you.

Date of experience: February 16, 2023
Ohio
1 review
0 helpful votes
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Wrong color
March 18, 2023

I emailed you 6 times already color is too light my skin color is medium tan. I do not want the makeup if
You cannot get the correct color.

Il Makiage attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: February 16, 2023
Virginia
1 review
0 helpful votes
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Building my bag
February 16, 2023

I absolutely love every product I have ordered. I usually don't buy high end makeup due to cost. However, I have found you really do get what you pay for. For some products it's better to just spend the money for the quality. Especially at 53.

Date of experience: February 16, 2023
Georgia
1 review
0 helpful votes
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100 % best ever I am 77
February 16, 2023

This is the best makeup I have used in my 77 years. Please don't lose the color you picked for me it is perfect. So very happy will never use another product but your foundation

Date of experience: February 16, 2023
New York
1 review
0 helpful votes
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Customer service amazing
February 16, 2023

Nothing but positive. I had An issue and the response was automatic and so professional

Date of experience: February 16, 2023
Canada
1 review
0 helpful votes
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Confirm the price please?
March 18, 2023

When I made my order, it said my credit card will be charged $181.00
I just looked at my credit card was charged 250.0 Can you explain this before I reported as fraudulent activity?

Il Makiage attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: February 16, 2023
Texas
1 review
0 helpful votes
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Shopping online
February 16, 2023

I love the products and get what I ordered on time. Itsxaxlittle difficult to understand the site when it comes to the promotions. I couldn't understand so only purchased according to my understanding.

Date of experience: February 16, 2023
Illinois
1 review
0 helpful votes
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I've been back and forth with Cust Serv reps and no resolution has been made. I only received half of my order and was charged the full amount already. The "try before you buy" was completely false in my case.

Date of experience: February 16, 2023
Maryland
1 review
0 helpful votes
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Best foundation now trying skin care
February 16, 2023

I have purchased the foundation and just love it as always a perfect match so why not try the skin care line they have. Stay tuned for the plumping serum review after I received it. I'm excited

Date of experience: February 16, 2023