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Il Makiage

3.6

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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Il Makiage Reviews Summary

The company enjoys a generally positive reputation, with many customers praising the quality and effectiveness of its products, particularly in terms of skin care and makeup performance. Quick delivery and effective customer service interactions were frequently highlighted as strengths. However, concerns emerged regarding the ordering process, particularly issues with auto-renewals and unclear promotional offers that led to unintended charges. Additionally, some customers expressed frustration over the difficulty in managing subscriptions and the perceived lack of transparency in the purchasing process. Overall, while product satisfaction is high, improvements in customer communication and order management could enhance the overall experience.

This summary is generated by AI, based on text from customer reviews

shipping
366
quality
353
This company responds to reviews on average within 7 days

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GB
1 review
0 helpful votes
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Popups galore
February 28, 2023

I love the quiz and the choice and the layout of the website. However, when you're ready to pay a million popups: subscribe, get the brush, have some concealer, get 10% off. I was like dude...I just wanna pay.

Date of experience: February 27, 2023
Texas
1 review
0 helpful votes
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Never received
March 29, 2023

I haven't gotten my package and emailed to ask about it. I haven't had anyone reach out yet.

Il Makiage attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: February 27, 2023
Florida
1 review
0 helpful votes
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Love love love
February 27, 2023

Ordered the primer and foundation and they were just as promised! Already made a second purchase for my daughter

Date of experience: February 27, 2023
Canada
1 review
0 helpful votes
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Excellent
February 27, 2023

Excellent customer service.
They sent me a brand new shade after I emailed them. No extra cost.

Date of experience: February 27, 2023
California
1 review
0 helpful votes
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Unclear
March 29, 2023

With the advertising you do on social media it's not clear when you're telling me people to try it out and then you turn around and charge me for a FULL YEAR! Now I know I don't want to continue the service once I pay for just the items I receive. I actually want to cancel this immediately!

Date of experience: February 27, 2023
Texas
1 review
0 helpful votes
Follow Chriselda H.
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I reacted to the product asap. Also, You said I would get a free gift which is a foundation brush which was not included. I still could have used it. That's false advertisement. Please do not charge me for this items either. I didn't care how the went on since I didn't have a sponge of makeup brush to apply.

Date of experience: February 27, 2023
California
1 review
0 helpful votes
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II Makiage foundation
March 29, 2023

The coverage color is good but I prefer a more sheer look with illumination of the skin. It is flat looking

Date of experience: February 27, 2023
Illinois
1 review
0 helpful votes
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Love this Product
February 27, 2023

I am 81, but have always kept up with trends and am told I look in my late 60's. This makeup feels wonderful, covers beautifully and makes me look even younger! I threw out all of my dozens of other makeup products and this is the one for me!

Date of experience: February 27, 2023
GB
1 review
0 helpful votes
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Change in Shade
February 27, 2023

I didn't think my shade was quite right. Contacted customer support and they are sending me a new one. Couple of questions and
New shade being dispatched at no extra cost which is excellent. Concealer and primer all make a great combination.

Date of experience: February 27, 2023
Missouri
1 review
5 helpful votes
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Lost package and customer service isn't responding. It's been 39 days and NOTHING. I've reached out to customer service more than once, no response. I've called any number that I can find, most numbers are disconnected - there's one that says they offer "fast" help by email. That's a lie. And likely a scam. BEWARE.

Il Makiage attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: February 27, 2023
California
1 review
0 helpful votes
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Luv this makeup and $#*!
February 27, 2023

Purchased foundation experience on e-commerce is good

Date of experience: February 27, 2023
Michigan
1 review
0 helpful votes
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Skin irritation
March 29, 2023

When I initially applied the foundation woke up like this I was impressed BUT after a couple hours the make up began to look scaley and my skin started to feel like it was burning. It has been a full day since applying and then removing the product and my skin is still red and tender

Il Makiage attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: February 27, 2023
Michigan
1 review
0 helpful votes
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Amazing!
February 27, 2023

I did the test for foundation which I never wear but going to start. Test was spot on! Perfect match! Everything I bought does exactly what it promotes! I'm so happy with the outcome! Highly recommend! You won't be disappointed!

Date of experience: February 27, 2023
Canada
1 review
0 helpful votes
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Great customer service
February 27, 2023

I had to return some products for fear I was potentially allergic and the process was fast and easy and clear! 10/10 recommend

Date of experience: February 27, 2023
Canada
1 review
0 helpful votes
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It's ok
February 27, 2023

I may have not got the right shade or maybe it will work better in summer. But it's not AMAZING. I liked it enough to buy a concealer as well and the website and company is so easy to deal with. My husband didn't notice I had the foundation on but I could see the flakes and notice the color difference. Good product. Might not be for me.

Date of experience: February 27, 2023
California
1 review
0 helpful votes
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Perfect
February 27, 2023

Love the texture and light feel of the Woke Up Like This foundation and the color match to my skin. My 5 stars is for the product, but wish the website had a "continue shopping" button. I had to keep going back to the home page to look at other products.

Date of experience: February 27, 2023
Michigan
1 review
0 helpful votes
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Simply in love
February 27, 2023

I am in love with the products every day, the texture is absolutely incredible, not to mention how long it lasts on the skin, perfect finish and high quality. Not to mention the service, the consultants are incredible, always available and super attentive, more passionate every day!

Date of experience: February 27, 2023
New Jersey
1 review
0 helpful votes
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I would give ZERO if I could
March 29, 2023

Shame on you IL MAKIAGE- within 3 minutes of forcing an add on upon me I clearly hit "SKIP" and you claim you can't undo it? Really? Lost my trust and My business. Shame on you! HORRIBLE CUSTOMER SERVICES

Il Makiage attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: February 27, 2023
Maryland
1 review
0 helpful votes
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Works well with customers
February 27, 2023

I got the trial run for the foundation. I unfortunately missed the return window. I reached out to the company and they immediately responded and offered me a replacement for no extra cost even though I passed my trial run. Easy to work with. And friendly. The product itself is great. Love how it applies. And they are good at working with you to find a perfect match.

Date of experience: February 27, 2023
California
1 review
0 helpful votes
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Shay
March 29, 2023

It was confusing at first just because i don't know much but the quiz was really easy

Date of experience: February 27, 2023