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Il Makiage

3.6

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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Il Makiage Reviews Summary

The company enjoys a generally positive reputation, with many customers praising the quality and effectiveness of its products, particularly in terms of skin care and makeup performance. Quick delivery and effective customer service interactions were frequently highlighted as strengths. However, concerns emerged regarding the ordering process, particularly issues with auto-renewals and unclear promotional offers that led to unintended charges. Additionally, some customers expressed frustration over the difficulty in managing subscriptions and the perceived lack of transparency in the purchasing process. Overall, while product satisfaction is high, improvements in customer communication and order management could enhance the overall experience.

This summary is generated by AI, based on text from customer reviews

shipping
366
quality
353
This company responds to reviews on average within 7 days

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Australia
1 review
0 helpful votes
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1st Purchase
March 1, 2023

Purchased the foundation, however did not receive my 10% off, or free makeup brush. Still awaiting foundation arrival, but it's on its way. II Makiage can you investigate my discount and brush, with thanks:-)

Date of experience: March 1, 2023
GB
1 review
0 helpful votes
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As I said I've not received my product yet which I'm so looking forward to. But would

Il Makiage attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: March 1, 2023
Sweden
1 review
0 helpful votes
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Order missing
March 31, 2023

I still have not got my order...You said that the order should take about 5 days

Il Makiage attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: March 1, 2023
GB
1 review
0 helpful votes
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I clicked the wrong box and ended up purchasing a product I don't need

Il Makiage attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: February 28, 2023
Australia
1 review
0 helpful votes
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Easy to answer questions, colour was selected, I purchased and received within a few days, email received making sure I was happy with the product and service.

Date of experience: February 28, 2023
Connecticut
1 review
0 helpful votes
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Perfect Match
March 1, 2023

I absolutely love the fact that I can update my foundation needs from home with a few simple answers. The products are excellent quality and super accurate match. As I get older and my skin changes its nice to have the product change with you.

Date of experience: February 28, 2023
Georgia
1 review
0 helpful votes
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THE BEST MAKE UP I HAVE EVER USED! Eventhough they initially sent me the wrong shade. When they corrected their mistake,...Baby, I fell in love! My mother also absolutely adores IL MAKIAGE! She purchased the exact same products I wear! Customer Service (non-existant) must change! YOU ARE LOSING MILLIONS without live customer service. EVERYONE WHO WEARS COSMETICS SHOULD BE WEARING IL MAKIAGE! I'm not saying handle monetary transactions via telephone, but you must have live representatives to deal with customers. IMMEDIATELY! REORDERING AND NEW ORDERS ARE A NIGHTMARE!

Date of experience: February 28, 2023
Massachusetts
1 review
0 helpful votes
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Great experience!
March 1, 2023

Love that I can try before I buy to decide if I really like it or the shade is my match! Also, take the hair and skin quiz and receive a coupon on the next order!

Date of experience: February 28, 2023
Utah
1 review
0 helpful votes
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Makeup
March 1, 2023

I love the products and although it isn't a horrible color I believe I should have gone more neutral

Date of experience: February 28, 2023
New York
1 review
0 helpful votes
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Don't like the product
March 31, 2023

The company seems very good in contacting customers. That's their good points. I didn't like the foundation it seemed like they geared towards my oily skin so the foundation was too matte. The coverage is not great. I use loreal typically. Much cheaper and great coverage. This was money not well spent. Hopefully they will allow me to return it.

Il Makiage attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: February 28, 2023
California
1 review
0 helpful votes
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Best Customer service
March 1, 2023

Although the matches were off, they have the best Customer service

Date of experience: February 28, 2023
Arizona
2 reviews
0 helpful votes
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Very easy ordering, love that you are actually there if I have any questions. LOVE that you work with women of older ages. THANK YOU!

Date of experience: February 28, 2023
California
1 review
0 helpful votes
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Terrible customer service
March 30, 2023

I have written for what I wanted at least 7 times. I get a new person who wants me to start over. I have asked for an exchange and return slips to return a portion of my order and have not received them. It's been extremely frustrating working with this company.

Date of experience: February 28, 2023
Massachusetts
1 review
0 helpful votes
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Amazing service
February 28, 2023

Brilliantly done!
I've had a replacement as my colour wasn't quite right. I feel very happy with the way this has been managed.
Would recommend this brand for sure

Date of experience: February 28, 2023
New York
1 review
0 helpful votes
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So far, I love every product I've gotten from this company.

Date of experience: February 28, 2023
North Carolina
1 review
0 helpful votes
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Love my product
February 28, 2023

I really wish tho that you had a customer service number its so much easier to talk than to send an email

Date of experience: February 28, 2023
Hawaii
1 review
0 helpful votes
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Sloq followup
March 30, 2023

I had to follow up o. My own numerous of times to get an update to my exchange. On my 2nd try for a new shade i responded and provided a shade # 095 that was close to my skin color but still that was too light. Instead of getting a shade a tad darker, they responded and sending me shade #095. Why am I getting something I already said was a tad too light.

Il Makiage attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: February 28, 2023
GB
2 reviews
0 helpful votes
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Just my opinion
February 28, 2023

I had the strangest time trying to order two items together I could get one but not both contacted customer service and they were really good and sorted it for me

Date of experience: February 28, 2023
Colorado
1 review
0 helpful votes
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Based on your recommendation I tried shade 60 it was too light. So I emailed I wanted to try another shade and I got an email saying my order was cancelled?
I really wanted to try another shade.
Thanks Anita

Date of experience: February 28, 2023
New York
1 review
0 helpful votes
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Beautiful make up
February 28, 2023

It was easy and quick to receive. But it's a little bit of a yellow tone for me.

Date of experience: February 28, 2023