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Il Makiage

3.6

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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Il Makiage Reviews Summary

The company enjoys a generally positive reputation, with many customers praising the quality and effectiveness of its products, particularly in terms of skin care and makeup performance. Quick delivery and effective customer service interactions were frequently highlighted as strengths. However, concerns emerged regarding the ordering process, particularly issues with auto-renewals and unclear promotional offers that led to unintended charges. Additionally, some customers expressed frustration over the difficulty in managing subscriptions and the perceived lack of transparency in the purchasing process. Overall, while product satisfaction is high, improvements in customer communication and order management could enhance the overall experience.

This summary is generated by AI, based on text from customer reviews

shipping
366
quality
353
This company responds to reviews on average within 7 days

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New York
1 review
0 helpful votes
Follow Idamary E.
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When I tried, it was lighter than my skin completion.

Date of experience: March 4, 2023
Massachusetts
1 review
0 helpful votes
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Woke Up Like This
March 4, 2023

I absolutely love your Woke Up Like This makeup foundation. The color you chose for me is perfect, and it blends with my skin for a flawless complexion! I also love the fact that the foundation is buildable. It's the best makeup that I've ever used!

Date of experience: March 4, 2023
Canada
1 review
0 helpful votes
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Ordering
April 3, 2023

I found the site alittle difficult to find what I wanted, and slow to respond. I was looking for primer, I put that in the search and it said no results. Then trying to find it, was a bit of a chore.

Date of experience: March 4, 2023
Illinois
1 review
0 helpful votes
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Absolute love
March 4, 2023

I love it I love it love it I love it I love it I love it love it I love it

Date of experience: March 4, 2023
Canada
1 review
0 helpful votes
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Too pink
April 3, 2023

As soon as I apply it I get this red/pinky look just like every other foundation iv used. Not sure how to get through this issue

Il Makiage attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: March 4, 2023
Texas
1 review
0 helpful votes
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Enjoy the Question
March 4, 2023

All the questions asked about my skin, l see how important it all helps find the product.

Date of experience: March 4, 2023
California
1 review
0 helpful votes
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I got the foundation and concealer, and both were off slightly, and I needed to exchange them. I've been back-and-forth for the last two weeks with customer service trying to get them to send me a replacement in the correct shade. I'm a little concerned that it may not happen at all which means I'm out about $70 worth of product. If I do end up getting my correct foundation I will update my review.

Il Makiage attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: March 4, 2023
South Carolina
1 review
0 helpful votes
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Great product
March 4, 2023

Great product and Awesome customer service. Fountain was a little to light but covered up my dark spots. Self tanning product was great too

Date of experience: March 4, 2023
Texas
1 review
0 helpful votes
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Easy Process
March 4, 2023

So far, the quiz was quick and easy and ordering was simple. I have received email confirmation of my order and everything has been as promised. I will leave a review of my products after I try them. I ordered the foundation, setting powder, primer, setting spray and got a free foundation brush with my order!

Date of experience: March 4, 2023
Michigan
2 reviews
0 helpful votes
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So Far, So Good
March 4, 2023

It was an easy process to order from your page. Because I decided to subscribe to the product I did expect a choice of how often to replenish, but that wasn't available before I subscribed. The answers was in the email I received is all is well. I'm looking forward to trying this product and hope it works as well as promised.

Date of experience: March 4, 2023
California
1 review
0 helpful votes
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Not impressed with ordering
April 3, 2023

I placed an order and progressed to next step to REVIEW and it automatically placed my order. I needed to go in and change my PayPal address and now the order is placed. Not happy

Date of experience: March 4, 2023
California
1 review
0 helpful votes
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It goes a long way
April 3, 2023

I have yet to use it consistently, but the foundation dries fast on your face. It blends well. Still trying to find the right shade and press powder for it

Date of experience: March 4, 2023
Oklahoma
1 review
0 helpful votes
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A+ on my purchase
March 4, 2023

I fell in love at first swipe! The products are perfect for my skin tone. How do you do that? I'm so happy with the products and the brush, as well!

Date of experience: March 4, 2023
California
1 review
0 helpful votes
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Good Product
March 4, 2023

II Makiage never failed to deliver with their products. Amazing quality and really good for the skin.

Date of experience: March 4, 2023
Indiana
1 review
0 helpful votes
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Great products
March 4, 2023

I don't usually wear any type of makeup but your products changed my mine now when I'm going out I use your products

Date of experience: March 4, 2023
GB
1 review
0 helpful votes
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Easy to order
April 3, 2023

Great website easy to order!

Can't wait for my foundation even better that you get a free gift and mystery gift!

Date of experience: March 4, 2023
Minnesota
1 review
0 helpful votes
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Love this
March 4, 2023

I love ALL their products! Skin care is top notch and I absolutely love their foundation and mascara

Date of experience: March 4, 2023
Virginia
1 review
0 helpful votes
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So far okay, love the coverage but the product doesn't have sunscreen so will have to wear at night.

Date of experience: March 4, 2023
North Carolina
1 review
2 helpful votes
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I did the quiz, even submitted a photo for the shade match. It was so off, I don't know how they advertise getting it right. Also, I tried to do my exchange, been 5 days and no one has reached out yet they apparently have people available 24/7. I followed instructions and replied to the email. Crickets. The Customer service sucks! And they don't do what they claim they'll do. Horrible.

Date of experience: March 4, 2023
GB
1 review
0 helpful votes
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Flawless
March 4, 2023

So easy to order. I didn't do the test as I have done this before and know my foundation type. As I don't wear makeup everyday now as I work from home it's a shame I can't take up one of the offers as I don't need my products to be replaced every 4 months.

Date of experience: March 4, 2023