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Il Makiage

3.6

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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Il Makiage Reviews Summary

The company enjoys a generally positive reputation, with many customers praising the quality and effectiveness of its products, particularly in terms of skin care and makeup performance. Quick delivery and effective customer service interactions were frequently highlighted as strengths. However, concerns emerged regarding the ordering process, particularly issues with auto-renewals and unclear promotional offers that led to unintended charges. Additionally, some customers expressed frustration over the difficulty in managing subscriptions and the perceived lack of transparency in the purchasing process. Overall, while product satisfaction is high, improvements in customer communication and order management could enhance the overall experience.

This summary is generated by AI, based on text from customer reviews

shipping
366
quality
353
This company responds to reviews on average within 7 days

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Wisconsin
1 review
0 helpful votes
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First Time User
March 4, 2023

I received my makeup in March 3. So far I like the look but am not sure about the color.

I strongly suggest sample packs for color choices.

Date of experience: March 4, 2023
GB
1 review
0 helpful votes
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Best under eye concealer
March 4, 2023

This is my 4th repeat purchase. This concealer hides under eye darkness but does not dry out or crease!

Date of experience: March 4, 2023
New York
1 review
0 helpful votes
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Choosing The tone of the make up was fun and easy but they advertised the money will be charged after the 14 days and only for the products you keep. I was charged full amount right after the order was processed. That's just not honest.

Il Makiage attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: March 4, 2023
California
1 review
0 helpful votes
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Shipping has been a nightmare
April 3, 2023

I have not had the pleasure to review the products due to shipping issues.

Date of experience: March 3, 2023
Tennessee
1 review
0 helpful votes
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This company i live for. If i have any questions i will dm them and they get back to me so soon i'm so thankful. I just ordered the new tanner thing they have and i'm excited to try it. Their concealer and foundation is the best i've ever used. I would 100% recommend this website and the products they have.

Date of experience: March 3, 2023
California
1 review
0 helpful votes
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Really simple and to the point
March 4, 2023

Im excited to try this new makeup. Loved that I took a survey and got an additional $20 towards a beautiful set of lashes to go with my new makeup

Date of experience: March 3, 2023
Oklahoma
2 reviews
0 helpful votes
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Amazing lip mask
March 4, 2023

I ordered a second jar of Power Lip Mask. My lips get so dry and cracked around the edges. Since I've been using the Lip Mask my lips are smooth and no more cracked lips. I will continue using this product for health of my lips.

Date of experience: March 3, 2023
California
2 reviews
0 helpful votes
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My review
March 4, 2023

Only one complaint sometimes I didn't know the correct answer and it doesn't allow you to say I don't know I hope color is correct

Date of experience: March 3, 2023
South Carolina
2 reviews
0 helpful votes
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Awesome customer service!
March 4, 2023

I love the experience with ILMakiage. Customer support did an awesome job helping me get my correct shades. This is my makeup company for LIFE. GREAT JOB IL MAKIAGE!

Date of experience: March 3, 2023
California
1 review
0 helpful votes
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Awesome!
March 4, 2023

I'm ALWAYS skeptical, but I took a chance & I ordered the foundation. I got it fairly quickly, with the brush & free gift of eye liner. The bottle of foundation was broken, so I sent an email to customer service. I got a reply in a timely manner & was given a choice - get a replacement or a refund. I chose to get a replacement! The new foundation came pretty quickly. I was so impressed, that I ordered another product. Such great customer service & love the products!

Date of experience: March 3, 2023
Virginia
1 review
0 helpful votes
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Amazing costumer service
March 4, 2023

I tried to cancel an order last minute and even though it was already too late for that they still went out of the way and give me a 30$ gift card for the inconvenience which it was absolutely my fault to try to cancel an order too late. I was impress and they responded really fast too. Definitely a 10/10

Date of experience: March 3, 2023
Illinois
1 review
0 helpful votes
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Wonderful company!
March 4, 2023

The customer service is great. The color match was spot on. Will be using again.

Date of experience: March 3, 2023
South Carolina
1 review
0 helpful votes
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$50 gift card
March 4, 2023

I ordered a product to reduce eye bags. It didn't work at all. I was able to return it since I did the Try Before You Buy. Later they sent me a $50 gift card to make up for it. Now I ordered the foundation for free in hopes I like it.

Date of experience: March 3, 2023
Texas
1 review
0 helpful votes
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It's not try before you buy
April 3, 2023

They debited my card already and I don't appreciate it

Il Makiage attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: March 3, 2023
Australia
2 reviews
0 helpful votes
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Beautiful Presentation
March 4, 2023

My II Makiage arrived today in the most loveliest presentation box. The foundation is perfect for my skin type. Thank you II Makiage.

Date of experience: March 3, 2023
Illinois
2 reviews
0 helpful votes
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GOAT of Foundations!
March 4, 2023

I'm extremely happy with the product you created!
The quiz really helped to narrow down the color to match the foundation for me.
And the quality of your product is beautiful! Smooth and effortless!
The Staff was extremely helpful and professional with answering my concerns and giving suggestions.
Thank you for creating a quality product!

Date of experience: March 3, 2023
Utah
1 review
0 helpful votes
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Products that work!
March 4, 2023

I'm currently using their exfoliating facial cleanser and Power Recharge Cream.
I've noticed a reduction in the size of my pores and my skin, after 2 weeks of use, has begun to look more youthful/supple and hydrated. No more flaky, ashy skin.
It is wonderful how the cream is super light, absorbs right in and doesn't leave my skin feeling dry or oily later.
The only downside of the exfoliating cleanser is that it takes a while to rinse off. The results though make it worth it. Would definitely recommend both products.

Date of experience: March 3, 2023
Arkansas
1 review
0 helpful votes
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Love these products!
March 4, 2023

Love shopping on this site plus they always offer discounts!

Date of experience: March 3, 2023
California
2 reviews
0 helpful votes
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Awesome products
March 4, 2023

They go above and beyond with their customers! I had a issue with the color of the foundation I ordered...it was resolved in just a few days!

Date of experience: March 3, 2023
Texas
1 review
0 helpful votes
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Online Order Review
March 3, 2023

Online ordering was so easy. I had my shade of concealer and foundation saved, so all I did was pick my shade, place in the cart, and check out. Your makeup is truly flawless, and I get a lot of compliments when I wear your make up. Thank you!

Date of experience: March 3, 2023