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Il Makiage

3.6

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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Il Makiage Reviews Summary

The company enjoys a generally positive reputation, with many customers praising the quality and effectiveness of its products, particularly in terms of skin care and makeup performance. Quick delivery and effective customer service interactions were frequently highlighted as strengths. However, concerns emerged regarding the ordering process, particularly issues with auto-renewals and unclear promotional offers that led to unintended charges. Additionally, some customers expressed frustration over the difficulty in managing subscriptions and the perceived lack of transparency in the purchasing process. Overall, while product satisfaction is high, improvements in customer communication and order management could enhance the overall experience.

This summary is generated by AI, based on text from customer reviews

shipping
366
quality
353
This company responds to reviews on average within 7 days

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California
1 review
0 helpful votes
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Love it
March 3, 2023

I love the color and it blends perfectly on my lips.

Date of experience: March 3, 2023
California
1 review
0 helpful votes
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I really love the smooth my face looks and the coverage this full coverage foundation gives to it...but I do not love the fact that as the month progresses, the texture of the foundation starts turning pasty, and may start looking cakey after application. A tube of foundation usually lasts me 2 months, but after the first month, I end up adding a few drops of coconut oil to my foundation so it can spread evenly on my face, and unfortunately, that removes some of the full coverage effect as well. Other than that, it is the perfect foundation.

Date of experience: March 3, 2023
Texas
1 review
0 helpful votes
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Charged incorrect price
April 2, 2023

I had a code for $20 off and it entered correctly into the field, was given the final price with tax and shipping. After entering my CC information and placing the final order my ending price was changed - the discount was removed.

Il Makiage attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: March 3, 2023
North Carolina
1 review
0 helpful votes
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Anxiously waiting
March 3, 2023

I decided to try these products because of the favorable results of using your foundation, I could not use the try before you buy option because I was using a prepaid card, however am anxiously awaiting this shipment of products, hopefully it will work as well as your foundation.

Date of experience: March 3, 2023
Missouri
1 review
0 helpful votes
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Order process
March 3, 2023

I've never had a problem with ordering! Satisfaction with amount of time it took to arrive and the follow ups about product.

Date of experience: March 3, 2023
Georgia
1 review
0 helpful votes
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Zero Stars
April 2, 2023

Horrible. Severe allergic reaction to my skin.
My face in unrecognizable

Date of experience: March 3, 2023
Minnesota
1 review
0 helpful votes
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Hooked!
March 3, 2023

Ordering is a breeze and love the creative product names. Hooked for sure!

Date of experience: March 3, 2023
California
1 review
0 helpful votes
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So far so good
March 3, 2023

It was quick to place an order and I love how they ask questions to help me choose what products and colors would work best for me

Date of experience: March 3, 2023
Maryland
1 review
0 helpful votes
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Having a major issue with the bottle lid. Replacement had the same issue. Reached out and daysvhave passed with no response.

Il Makiage attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: March 3, 2023
Ohio
2 reviews
0 helpful votes
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Forced subscription
April 2, 2023

The browser forces a subscription, and does not let you utilize the skip option. I have canceled my order for the primer because I do not wish to subscribe. I merely wish to make a one time purchase. This is a fraudulent act to force a subscription on a consumer.

Date of experience: March 3, 2023
New Mexico
1 review
0 helpful votes
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Tried foundation, primer, and concealer. Color didn't match, it was too yellow and looked cakey on my skin. Glad I can return.

Date of experience: March 3, 2023
California
2 reviews
0 helpful votes
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Worst website experience ever. Get a decent web designer! The pages slide in and out, making. Simple order is all cluttered up with trying to get me to sign up and "subscribe" I have to do everything three times before it will work. What year is this? Get a customer-friendly web designer that understands that time is our most valuable commodity these days. Jeez. What really hurts here is that I LOVE THE PRODUCTS. They are the best absolutely so i gut it out every damn time to purchase what I need. The web interface is a little skanky too. Beware of all your purchases. I've ended up with stuff i never planned to buy but being misled over here and there.

Date of experience: March 3, 2023
Arizona
1 review
0 helpful votes
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Ordering was easy. Cannot wait for it to arrive! I'll be delighted if it does the job.

Date of experience: March 3, 2023
California
1 review
0 helpful votes
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Excellent product
March 3, 2023

I enjoy the product cause it fits with my skin tone and it's very smooth

Date of experience: March 3, 2023
California
1 review
0 helpful votes
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Magic
March 3, 2023

The match and flawless look of the foundation is unreal! I absolutely love it feels like I have no makeup on at all!

Date of experience: March 3, 2023
New Mexico
1 review
0 helpful votes
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Love it
March 3, 2023

Amazing as always! Love this product! Wish I could afford other items

Date of experience: March 3, 2023
California
1 review
0 helpful votes
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Exchange
March 3, 2023

The foundation I got matched with was a great color match but just too heavy for me. Although my return period had expired, and I had already been charged, they sent me a replacement foundation at no extra charge! They got back to me promptly and were very helpful. Best costumer service I have experienced in a long time! This is a great company!

Date of experience: March 3, 2023
Illinois
1 review
0 helpful votes
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Amazing products
March 3, 2023

I tried 2 products and both are just awesome both foundation and concealer… keep rising. You are the best…

Date of experience: March 3, 2023
New Jersey
2 reviews
0 helpful votes
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Easy to use website
March 3, 2023

Great website and easy to order. The products are laid out nicely

Date of experience: March 3, 2023
California
1 review
0 helpful votes
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Covers age spots!
March 3, 2023

Other than the delay in shipping it was a wonderful experience. The color is slightly too dark but then I feel it is summertime and I'll be getting a tan hopefully so I'm not complaining. Very impressed with the coverage and the ease of putting it on and blending. The concealer is a must and since I've only used it just this one time I'll have to wait to give a more detailed review. The company was very nice and sent a 15% off certificate for the delay in shipping. I also received a free gift which was waterproof liquid liner. Sad to say my eyes are too old for liner now but it was a nice thought, mascara would've been nice, lol.

Date of experience: March 3, 2023