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Il Makiage

3.6

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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Il Makiage Reviews Summary

The company enjoys a generally positive reputation, with many customers praising the quality and effectiveness of its products, particularly in terms of skin care and makeup performance. Quick delivery and effective customer service interactions were frequently highlighted as strengths. However, concerns emerged regarding the ordering process, particularly issues with auto-renewals and unclear promotional offers that led to unintended charges. Additionally, some customers expressed frustration over the difficulty in managing subscriptions and the perceived lack of transparency in the purchasing process. Overall, while product satisfaction is high, improvements in customer communication and order management could enhance the overall experience.

This summary is generated by AI, based on text from customer reviews

shipping
366
quality
353
This company responds to reviews on average within 7 days

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Florida
1 review
0 helpful votes
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Love the foundation
March 6, 2023

I love this product! Fast delivery also! A must try!

Date of experience: March 5, 2023
Alabama
1 review
0 helpful votes
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Expectation
March 5, 2023

My experience with II Makiage was simple yet thorough. The questionnaire was easy to answer and left nothing to the imagination. I anticipate trying the product at home before the expectation to make a purchase.

Date of experience: March 5, 2023
Georgia
1 review
0 helpful votes
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I tried to edit my orders and make the correct choice. It does not let me

Il Makiage attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: March 5, 2023
Colorado
1 review
0 helpful votes
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Longest shipping lead time ever…. We will see how the product pans out but so far - not impressed.

Il Makiage attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: March 5, 2023
Arizona
1 review
0 helpful votes
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Excellent experience
March 5, 2023

The quiz was so easy to use. Can't wait to get the order.

Date of experience: March 5, 2023
Pennsylvania
1 review
0 helpful votes
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Easy Peezy
March 5, 2023

I took the quiz a few days ago, but never finished through. A few days later I received an email offering me my perfect match at 30% off with free shipping and handling.

Date of experience: March 5, 2023
Alabama
1 review
0 helpful votes
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Decisions
March 5, 2023

I enjoyed doing the quiz to find my shade and product that fits me but, I didn't think I would be charged until I see if I like the product or not.

Date of experience: March 5, 2023
New York
1 review
0 helpful votes
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70 yr old beauty
March 5, 2023

Shopping quiz came up with the plan. We'll see what delivery and use of products reaps. Looking forward.

Date of experience: March 5, 2023
Washington
1 review
0 helpful votes
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Terrible. I needed to cancel right away & was told I could not

Il Makiage attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: March 5, 2023
Michigan
1 review
0 helpful votes
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Disappointed
April 4, 2023

Woke up this way- Great coverage, magnified all textures in my skin and finished very dry. Very odd as I specified wanting a dewy finish.

Il Makiage attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: March 5, 2023
Australia
1 review
0 helpful votes
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Amazing colour match
March 5, 2023

Like most of women, finding your peefect match has been chalemging until i run through a simple quiz to find it
It was that simpleI
Foundation is light weight, smooth and glides on your face no matter how bad skin day you are having and on top it's invisible
Love the product

Date of experience: March 5, 2023
Rhode Island
1 review
0 helpful votes
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Fast and reliable. Knowledgeable. Concealer wasn't right shade and I decided not to get another color and they sent me a $20 coupon for future order.

Date of experience: March 5, 2023
South Carolina
2 reviews
0 helpful votes
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Fantastic
April 4, 2023

First time trying this product, and I must say I'm impressed. I ordered the foundation #60 and the coverage, oh WOW! It's worth every penny. I will be purchasing more items.

Il Makiage attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: March 5, 2023
Colorado
1 review
0 helpful votes
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Amazingggg
March 5, 2023

My color was matched perfectly! I got the exact coverage i was looking for! Beyond happy with this product

Date of experience: March 5, 2023
Georgia
1 review
0 helpful votes
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Color was to lite
April 4, 2023

Would like a darker color I was told it would match

Il Makiage attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: March 5, 2023
New York
1 review
0 helpful votes
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Great products
March 5, 2023

Every product I have tried is great. The foundation, primer, day moisturizer & the serum. Skin is more hydrated & smooth.

Date of experience: March 5, 2023
California
1 review
0 helpful votes
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Great!
March 5, 2023

Match my skin well! It was not very cakey. It looks very natural

Date of experience: March 5, 2023
North Carolina
1 review
0 helpful votes
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Exchanging or Returning an Item
March 5, 2023

I had purchased a blush in December and decided, months later, I didn't like it. So, I contacted Il Makiage and explained to them that the blush was just too red for me. They reminded me that the timeframe had passed for me to return the blush or exchange it but they were able to help me select a shade that is better for my complexion. I have had nothing but a great experience with their products and plan on being a long term customer.

Date of experience: March 5, 2023
California
1 review
0 helpful votes
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New customer
March 5, 2023

Process was really quick and easy. I'm anxiously awaiting my products.

Date of experience: March 5, 2023
Texas
1 review
0 helpful votes
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Easy Ordering Process
March 5, 2023

This is my second time ordering and I must say the process is fast and simple and the makeup is unbelievable. Definitely recommend anyone hesitating to try!

Date of experience: March 5, 2023