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Il Makiage

3.6

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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Il Makiage Reviews Summary

The company enjoys a generally positive reputation, with many customers praising the quality and effectiveness of its products, particularly in terms of skin care and makeup performance. Quick delivery and effective customer service interactions were frequently highlighted as strengths. However, concerns emerged regarding the ordering process, particularly issues with auto-renewals and unclear promotional offers that led to unintended charges. Additionally, some customers expressed frustration over the difficulty in managing subscriptions and the perceived lack of transparency in the purchasing process. Overall, while product satisfaction is high, improvements in customer communication and order management could enhance the overall experience.

This summary is generated by AI, based on text from customer reviews

shipping
366
quality
353
This company responds to reviews on average within 7 days

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California
1 review
0 helpful votes
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Easy transaction.
March 6, 2023

Look your business model. I hope that I love your product!

Date of experience: March 6, 2023
Colorado
1 review
0 helpful votes
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Choosing foundation and lipstick
March 6, 2023

I really liked the foundation test. It's so hard to correctly choose a foundation at a retail store. Just by looking at a bottle of foundation, it may not be the exact color match that you need and the coverage might not be right. From all the color and texture of lipstick choices was more of a challenge for me….only because I always seem to get it wrong. I have peace of mind though knowing that both products can be exchanged if they don't suit me.

Date of experience: March 6, 2023
California
1 review
1 helpful vote
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Checking out
April 5, 2023

I just made a purchase. After I put in my promo code and credit card information the order processed with giving me my discount or even a receipt. I had to go to my bank account to see how much I spent and if the promo worked. That's never happened to me before. I want my money back, because my promo code apparently didn't work. This was unprofessional to charge me without telling me prior to my purchase. Thank you

Date of experience: March 6, 2023
California
1 review
0 helpful votes
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Great product
March 6, 2023

I love their concealer and their shipping is pretty reliable.

Date of experience: March 6, 2023
District of Columbia
1 review
0 helpful votes
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It is waste of money
April 5, 2023

I am not agree with their product and services their product doesn't worth and I used them it is not useful and waste of money and when they said try before purchase which is for free and tried that but they took my money they lie about that too they just want sell their product

Il Makiage attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: March 6, 2023
California
1 review
0 helpful votes
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Excellent product and experience
March 6, 2023

I loved the After Party foundation so much and wanted to add Woke Up Like This for those days I want a lighter coverage. I went thru the shade matching process again just in case and I'm a little lighter number with this product. Easy order process too!

Date of experience: March 6, 2023
NL
1 review
0 helpful votes
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Perfect!
March 6, 2023

Perfecte producten, snelle verzending, leuke acties! Ik heb al twee vriendinnen laten kennismaken, zij zijn net zo blij met de producten als ik!

Date of experience: March 6, 2023
Canada
1 review
0 helpful votes
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On-line shopping
March 6, 2023

Easy on-line shopping. Love it. Quick and easy to navigate

Date of experience: March 6, 2023
New York
1 review
0 helpful votes
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Please I return the make up please give me my refund pls

Date of experience: March 6, 2023
Georgia
1 review
0 helpful votes
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I still have not received it
April 5, 2023

I placed my order on 24 February.
It's now March 7 and I still haven't received it. Is there a way to track it?

Il Makiage attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: March 6, 2023
Illinois
1 review
0 helpful votes
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Wrong color
April 5, 2023

Color quiz put at orange tone foundation about 5 shades too dark when that's no where near my actual skin tone

Il Makiage attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: March 6, 2023
Australia
1 review
0 helpful votes
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Too soon to rate
March 6, 2023

I am yet to receive my product, however my experience in ordering could have been better had I not been forced to run the gauntlet of the many Add Ons being shoved in my way to the check out.

Date of experience: March 6, 2023
Tennessee
1 review
0 helpful votes
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Nothing but love
March 6, 2023

Products are amazing, match is dead on and makes you look flawless

Date of experience: March 5, 2023
District of Columbia
1 review
0 helpful votes
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Disappointed
April 5, 2023

Did not meet expectations, I had high hopes. Similar to other products. I have very dark under eye circles, and it just seem to be too transparent (see darkness hue through makeup).

Date of experience: March 5, 2023
Florida
1 review
0 helpful votes
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A+ 100% love this make up
March 6, 2023

I'm 55 and you matched me perfectly, and the f I'm flawless prim is baby soft. Luv it. Thank you

Date of experience: March 5, 2023
Colorado
1 review
0 helpful votes
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In love
March 6, 2023

I will forever use this brand of makeup and this brand only. So happy I decided to give it a try!

Date of experience: March 5, 2023
Oklahoma
1 review
0 helpful votes
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They responded very quickly. I don't wear makeup very much. So I want it to be a great match to my skin tone. I've other things to check into. But want to get this first

Date of experience: March 5, 2023
West Virginia
1 review
0 helpful votes
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Excellent Customer Service
March 6, 2023

Even after I initially missed an email follow-up from an earlier feedback, the agent reached out again to ensure I'd received the message.
Exceptional customer service and product. I will be a repeat customer.

Date of experience: March 5, 2023
Colorado
1 review
0 helpful votes
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I've been using your products for a year and it's really good and also packaging is very cute!

Date of experience: March 5, 2023
New York
1 review
0 helpful votes
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Concealer
April 5, 2023

I ordered a couple of hours ago and would like to have my concealer a few shades lighter than my foundation for my purchase that I made today. Anyway I could have that rectified.

Date of experience: March 5, 2023