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The company enjoys a generally positive reputation, with many customers praising the quality and effectiveness of its products, particularly in terms of skin care and makeup performance. Quick delivery and effective customer service interactions were frequently highlighted as strengths. However, concerns emerged regarding the ordering process, particularly issues with auto-renewals and unclear promotional offers that led to unintended charges. Additionally, some customers expressed frustration over the difficulty in managing subscriptions and the perceived lack of transparency in the purchasing process. Overall, while product satisfaction is high, improvements in customer communication and order management could enhance the overall experience.
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Look your business model. I hope that I love your product!
I really liked the foundation test. It's so hard to correctly choose a foundation at a retail store. Just by looking at a bottle of foundation, it may not be the exact color match that you need and the coverage might not be right. From all the color and texture of lipstick choices was more of a challenge for me….only because I always seem to get it wrong. I have peace of mind though knowing that both products can be exchanged if they don't suit me.
I just made a purchase. After I put in my promo code and credit card information the order processed with giving me my discount or even a receipt. I had to go to my bank account to see how much I spent and if the promo worked. That's never happened to me before. I want my money back, because my promo code apparently didn't work. This was unprofessional to charge me without telling me prior to my purchase. Thank you
I love their concealer and their shipping is pretty reliable.
I am not agree with their product and services their product doesn't worth and I used them it is not useful and waste of money and when they said try before purchase which is for free and tried that but they took my money they lie about that too they just want sell their product
I loved the After Party foundation so much and wanted to add Woke Up Like This for those days I want a lighter coverage. I went thru the shade matching process again just in case and I'm a little lighter number with this product. Easy order process too!
Perfecte producten, snelle verzending, leuke acties! Ik heb al twee vriendinnen laten kennismaken, zij zijn net zo blij met de producten als ik!
Please I return the make up please give me my refund pls
I placed my order on 24 February.
It's now March 7 and I still haven't received it. Is there a way to track it?
Color quiz put at orange tone foundation about 5 shades too dark when that's no where near my actual skin tone
I am yet to receive my product, however my experience in ordering could have been better had I not been forced to run the gauntlet of the many Add Ons being shoved in my way to the check out.
Products are amazing, match is dead on and makes you look flawless
Did not meet expectations, I had high hopes. Similar to other products. I have very dark under eye circles, and it just seem to be too transparent (see darkness hue through makeup).
I'm 55 and you matched me perfectly, and the f I'm flawless prim is baby soft. Luv it. Thank you
I will forever use this brand of makeup and this brand only. So happy I decided to give it a try!
They responded very quickly. I don't wear makeup very much. So I want it to be a great match to my skin tone. I've other things to check into. But want to get this first
Even after I initially missed an email follow-up from an earlier feedback, the agent reached out again to ensure I'd received the message.
Exceptional customer service and product. I will be a repeat customer.
I've been using your products for a year and it's really good and also packaging is very cute!
I ordered a couple of hours ago and would like to have my concealer a few shades lighter than my foundation for my purchase that I made today. Anyway I could have that rectified.
Answer: Yes! I believe they are anyway…but the problem with asking different peoples opinions and that is you will get MANY different opinions! The reason I say go for it and try them out is because regardless of if the products suit YOUR skin and style their customer service is amazing so you aren't really taking a risk as if for whatever reason you don't like what you buy they will fully refund or exchange with no problem at all. They are really quick with responding to enquiries too so if there's anything you want to ask them before buying I suggest sending them an email and you will soon see what I mean…they really go beyond to try and make their customers happy!
Answer: This website is scam. They don't cancle order. Reday to scam once you order. BEware
Answer: Yes They are Scammers. Good luck getting your money back! 1
Answer: The company is a scammer. How would you trust their product is animal tested! Even you can't trust the product, as you don't know what's in it...
Answer: I wasn't successful. I sent them pics of the reaction I am having in the exact areas I am using the product and all they had to say was,"your 30 day return period has expired". For a company that charges $45 for 1.7 oz of cream, that is very poor customer service.

