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Il Makiage

3.6

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Il Makiage Reviews Summary

The company enjoys a generally positive reputation, with many customers praising the quality and effectiveness of its products, particularly in terms of skin care and makeup performance. Quick delivery and effective customer service interactions were frequently highlighted as strengths. However, concerns emerged regarding the ordering process, particularly issues with auto-renewals and unclear promotional offers that led to unintended charges. Additionally, some customers expressed frustration over the difficulty in managing subscriptions and the perceived lack of transparency in the purchasing process. Overall, while product satisfaction is high, improvements in customer communication and order management could enhance the overall experience.

This summary is generated by AI, based on text from customer reviews

shipping
366
quality
353
This company responds to reviews on average within 7 days

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Washington
1 review
0 helpful votes
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I love my new foundation!
March 7, 2023

I was hesitant but there was no risk so why not give them a chance to prove their worthiness? I just got the foundation today, and I love, love, love it! I've never had a better match - ever! It's me, only better - a lot better. I would encourage anyone to try it, if you like it you buy it. My expectations were far surpassed.

Date of experience: March 7, 2023
New Jersey
1 review
0 helpful votes
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Blown Away!
March 7, 2023

I'm totally impressed with this foundation! I'm actually shocked! I really didn't think they would get my shade right, but it's perfect! I don't like wearing makeup/foundation because I feel like it's always too heavy, but this is so light it's unbelievable!

I did try before you buy, but it's certainly a keeper!

Date of experience: March 7, 2023
Canada
1 review
0 helpful votes
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Fraud
April 7, 2023

TOOK MONEY OUT OF MY ACCOUNT UNAUTHORIZED AND WILL NOT ANDWER COUNTLESS EMAILS. PLEASE DO JOT ORDER ANYTHING FROM THEM. IT GIVES THEM ACCESS TO YOUR ACCOUNT AND NO RECOURSE. I HAVE REPORTED THE FRAUD AND HAVE ONE WEEK MORE TO WAIT FIR THEN TO REOKY BEFORE POLICE AND BANK TAKE ACTION. DO NOT ORDER, GO TO SEPHORA.

Date of experience: March 7, 2023
Washington
1 review
0 helpful votes
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Site review only
March 7, 2023

It was easy to take the quiz, get results, and shop for the recommended product, as well as other products that I would have loved to try. As a woman in my late 40's, I sometimes get frustrated with complicated sites or re-direct details. Also, check out was super simple. Tabs and buttons were all very easy to navigate throughout the entire process. I only wish I could have afforded more products.

Date of experience: March 7, 2023
Tennessee
1 review
0 helpful votes
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Excellent
March 7, 2023

I had an excellent first experience with IL Makiage, I can't wait to receive my foundation! I love how they have a test that chooses the perfect foundation match for you! It was a lot of help! Thank you IL Makiage!

Date of experience: March 7, 2023
Florida
1 review
0 helpful votes
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I wasn't the type to wear makeup often. I of course wanted to try the makeup that was suppose to match perfectly. So I did! And although it didn't match my face perfect, it did however match my hand perfect. When I apply my makeup with my brush. I put it on my hand first and it matches my skin there absolutely perfect. You can't even tell the difference. But my face is more red in areas. Anyways, I gave the two week try before you buy a true go at it. I put on my makeup way more than normal and decided I was going to keep it! I will say I expected them to charge my card on the 14th day and they didn't. They didn't charge my card even on the 15th. But not until the 16th day they finally placed the charge. Which I did like very much that they waited to make sure I didn't have any problems before charging me. That's good service. I guess I liked it because I just made a second purchase for the mascara. Will let you know how that goes!

Date of experience: March 7, 2023
GB
1 review
0 helpful votes
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Payment method
April 6, 2023

Only option to pay was credit card or PayPal, system wouldn't let me use a debit card. I don't have a credit card so had to sign up to PayPal before I could complete the purchase. Slightly annoying.

Date of experience: March 7, 2023
GB
1 review
0 helpful votes
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Review
April 6, 2023

Very disappointed, I did the colour match and it doesn't match my skin tone. I actually look orange and it wasn't cheap to purchase, everyone else looks so perfect

Date of experience: March 7, 2023
GB
1 review
0 helpful votes
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New lease of life
March 7, 2023

As a mature person that does not use make up, I have been extremely impressed with this product. Its so light and matches my skin colour perfectly by just answering a few questions. Magic!

Date of experience: March 7, 2023
Illinois
1 review
0 helpful votes
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The shade I got was way off. I was so exited for this make up to come in but I can't even wear it. Soon as I step into the outside light I look orange. It's soo bad. I reached out to customer service and have gotten NO response.

Il Makiage attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: March 7, 2023
New York
1 review
0 helpful votes
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Excellent product...starting using the foundation, friends and family asked what I was doing to my

Date of experience: March 7, 2023
New York
1 review
0 helpful votes
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Good Customer Service
March 7, 2023

I ordered my foundation and the color was totally off. They agreed to take it back with NO issues. Instead of a refund, I asked them to send me a different shade (hopefully they will get it right). I'm still waiting for the new bottle to arrive but not anticipating any issues. They also gave me a $20 gift card for my troubles and I've already purchased that amazing foundation brush with it. I can't wait to try the new color!

Date of experience: March 7, 2023
Illinois
1 review
0 helpful votes
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WOW! Just WOW!
March 7, 2023

I have to say I was skeptical at first. They were going to choose my shade and it was going to match perfectly.
I have to say I was amazed at how well it matched and works. My mature skin never looked better! It feels like I am not wearing any foundation at all. Blends perfectly and for 62 I look much younger thanks to you!
Thank you I will be a customer for life now!

Date of experience: March 7, 2023
Pennsylvania
1 review
0 helpful votes
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F I'm flawless concealer
April 6, 2023

Would love to give 5 stars as I loved the concealer and it was the perfect match. However the wand broke making it difficult to apply.

Date of experience: March 7, 2023
Virginia
1 review
0 helpful votes
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Excellent customer service!
March 7, 2023

I had to get a replacement foundation because the one I was matched with was way too yellow and dark for my skin. It was not a problem and I got super quick response from customer service and they were super friendly and helpful! They matched closer by asking me a few questions through email. Superb service!

Date of experience: March 7, 2023
Missouri
1 review
0 helpful votes
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New me
March 7, 2023

I'm excited to try this foundation! It seemed easy to match with a color by answering a few questions. I haven't received it yet but we will see?!

Date of experience: March 7, 2023
Alabama
1 review
0 helpful votes
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Lackluster Lipstick
April 6, 2023

I was excited to try the lipstick after a positive experience with the concealer. Unfortunately, it broke in half after just a couple of uses, bleeds, and is slightly drying to my lips.

Date of experience: March 7, 2023
Singapore
1 review
0 helpful votes
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Choices
April 6, 2023

I don't really appreciate being automatically registered for auto replenishment, I feel that's an assumption that I will like the product and continue, I would like to order at my leisure

Il Makiage attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: March 7, 2023
Australia
1 review
0 helpful votes
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First experience
March 7, 2023

I really liked it a lot. It was my first time buying from this brand and everything went smoothly/ easy to work through. Can't wait for my product to arrive!

Date of experience: March 7, 2023
Australia
1 review
0 helpful votes
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Foundation
April 6, 2023

Hi unfortunately not happy with my foundation. It changes colour after a few minutes to a yellow brown and does not look quite Matt. Thanks for the experience of trying it but would like a refund please.

Il Makiage attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: March 7, 2023