On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Il Makiage Reviews Summary
The company enjoys a generally positive reputation, with many customers praising the quality and effectiveness of its products, particularly in terms of skin care and makeup performance. Quick delivery and effective customer service interactions were frequently highlighted as strengths. However, concerns emerged regarding the ordering process, particularly issues with auto-renewals and unclear promotional offers that led to unintended charges. Additionally, some customers expressed frustration over the difficulty in managing subscriptions and the perceived lack of transparency in the purchasing process. Overall, while product satisfaction is high, improvements in customer communication and order management could enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
The first shade i ordered was to light. I contacted the company and they responded right away. They addressed my issues and sent out another better suited color and coverage without hesitation.
I can not get customer service to explain the charges to my account. I have four charges to my account and only have two products in hand. Ugh…..
Ordered a few products and really liked them. When my products come they were a shade too light but I kept them anyway. A few months later I was contacted by customer care asking if I liked them. Told them it was a bit light and straight away they sent replacements( And to keep original make up) and a voucher for future purchases. Amazing customer care and I will definitely be using them again. Best I've used and I'm in my 40's
The products are great, great purchase experience as well. Customer service has been helpful. My big complaint is the price. Products are very expensive
Honestly I have been wanting to buy this sooner but the product sales page really makes it all seem like a money racket. I want to believe everything is good but it seems like every other product that has multiple loopholes and a huge push of just one more product that is 19.99 or whatever. I'm just hopeful that it is a good product and that I don't have to try to jump through the loop holes of trying to cancel it
I placed an order and needed to make sure is getting to my new address. They don't have a phone number for customer service and emailing them is no use it's been two days. No response in 24 hours like they claim
I received new makeup. The color is way orange on my face. Have made multiple attempts to contact customer service with no reply back. Very disappointed because the actual makeup feels very nice, just orange
Bad news
I ordered products and accidentally selected the add ons. I was not able to get a refund just a gift card promo. There was an auto renew that charged my account but did not ship any items. In addition, the site only allows you to input one promo code at a time.
Good news
Despite this, the mascara that was sent as a gift is the best I ever used! I tried Marc jacobs and a few others at Sephora but this one was GREAT! Washes off well, doesn't clunk, lifts, separates, and elongates….woooooo!
I received my order yesterday & today is my 1st if the 5 day trial. The shade so far is good, but I am in my 50 & I think it is to of a Matt:powder finish I wanted something much more dewy & shiny. Although my skin is combination due to menopause I am much dryer in areas
So easy to order from, easy to follow instructions, great deals too. Received confirmation of my order straight away. Hopefully delivery will be quick too.
So easy to use the website, love the quirky wording. Makes it fun, great clear short & to the point reviews, found the foundation app for choosing your colour/type excellent an again fun to do. Didn't feel like a chore. My £10 voucher arrived very quickly so so happy with that. Have now placed a second order. Have yet to use my make up as only arrived yesterday. Speedy delivery. Another plus Keep up the great work
In love with this foundation, can't live without it!
This makeup is beautiful and gives the most natural, authentic look out there! Love it!
I like the quality of this foundation, the packaging and the smell are nice and expensive, but it is way too yellow, it gives me this carrot-like orange Donald Trump-like look, looks truly horrible. The shade quiz was way off (it recommended me shade 35). I got shade 20 and it's still too dark, but it's also super yellow on top of that. I used to own this shade a year or two ago and it looked way more neutral back then. Maybe this batch is just different or they changed their formula, I'll be returning. Just like many other foundation brands, this one struggles to create good shades with pink undertones: shade 10 is too light, shade 20 is too yellow, shade 35 is too dark, so neither of them really match.
Was color matched and waiting for makeup to be
Delivered.
I've purchased so many different foundations from all cosmetic line, the salesperson always recommended the perfect color for my skin tone, and sure enough it's never rite bc of the lighting in store & home never the same it's always off,, so happy so far
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members