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Il Makiage Reviews Summary
The company enjoys a generally positive reputation, with many customers praising the quality and effectiveness of its products, particularly in terms of skin care and makeup performance. Quick delivery and effective customer service interactions were frequently highlighted as strengths. However, concerns emerged regarding the ordering process, particularly issues with auto-renewals and unclear promotional offers that led to unintended charges. Additionally, some customers expressed frustration over the difficulty in managing subscriptions and the perceived lack of transparency in the purchasing process. Overall, while product satisfaction is high, improvements in customer communication and order management could enhance the overall experience.
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My first order I placed was the wrong shade and I contacted customer service and with the hour received a reply. They were wonderful and quickly replaced my foundation with a lighter color and it matched perfect they also gave me a gift card and covered the cost of the shipping! How awesome! After many trial and errors of other foundations I have finally found one I will be continuing to use, highly recommend!
My subscription box was missing the free gift, so I reached out. Bharathi G. Was extremely helpful and nice as they worked to resolve the issue quickly.
The site is easily navigated and easy to view products
I am already floored by the amazing results of the products, however I dropped my bronzer and it broke! I emailed them and the message I received in return gave me chills. The extreme level of customer service overwhelmed me to the point that I had to read the message to my husband. The way they handled something so small literally made me a lifetime customer. I have NEVER had a company speak to me like it was their fault that I broke my makeup. AND they actually gave my two great options when it came to replacing my product…both absolutely free.
I have never felt loved and important to any large company, considering I shop a lot online, and this company went above and beyond my expectations. I really love the ethics of this company (can't believe I'm actually saying this) and that email and the excellent products I received have officially sealed the deal!
I ordered the buy now try later self tanning foam and the foundation they picked for me and then added on mascara. I got the foundation one day, the mascara 2 days later and still have my received the sun foam. I'm not too impressed with the foundation either.idk if the matching was just wrong but it has an oranges tint I feel and is very cakey when you apply. I like a natural look and this definitely didn't look natural. Lol. Haven't tried the mascara yet but was so excited about the sun foam which is what I ordered first and it's frustrating that I haven't gotten it or even know if it's really coming.
There were so many steps to cancel my auto ship. I am only canceling it because I do not use as often as I receive product. I did set up auto ship on other items and that went smoothly. I think if you reduced the number of times the customer must confirm cancellation it would make for a more pleasant process.
The foundation is outstanding. The coverage is excellent. I'm 71 years old, and have been using bareMinerals for 15 years. All of that make up is now in the trash. I am older, so I need more neutral colors. Next stop, is a neutral lip color that is a little bit more permanent. Best 150 bucks I've spent in a long time.
I had a good experience I wish prior authorization is told at the beginning because it took way more money then I thought was gonna be taken md having hard time getting it back but other than that it's been great
I've been using Il Makiage foundation for a little while and while I thought the shade was right, when I saw myself in some photos I noticed it was a tad dark. I contacted the customer services team to ask what the next shade lighter was and they recommended an alternative which they provided free of charge. They replied to my email quickly which was great. I have liked all their products including the mascara which doesn't clog at all.
I am a self professed makeup junkie. My usage includes MAC, Dior, Pat McGrath, and just about any other high end brand. I am a medical professional that has to be on camera for telehealth and meetings. Hands down, this foundation is different. It is beautiful in person and on camera. I have sensitive oily skin and have experienced no breakouts with this product. Everyone has to find what works for them but their products work for me.
I was a little skeptical but the coverage is great, matches and is not tacky and lasts all day! My skin hates make up but NO breakouts and really is great.
I ordered this eyebrow product instead of this mascara so I tried to call and cancel shipment but there is not a working number for this company!
Everything is easy. It arrives ahead of scheduled time.
The products are the best on the market and I've tried quite a few!
The only thing that I dislike is that the foundation comes in a glass bottle, which I have already smashed a brand new one.
After following all the instructions for the makeup match. I received a bottle of makeup that does not match at all. I was bummed...
Overall satisfied with the products and also with the service. Foundation is pretty good. Sometimes I mix with another foundation sometime I use it by itself. Concealer is also pretty good.
I would recommended!
I received my order today and very impressed with the updates on my order from customer service. So happy with the free brush and liquid liner and the foundation is fabulous but unfortunately a little orange for my skin but this is probably down to my answers to the quiz. I'd like to take it again to find my perfect match and that would be me set in the make up stakes for good.
Took the quiz to get my perfect match foundation. I'm nearly 40, need a new foundation for my changing skin, really hope #60 'woke up like this is' will be my new skin!
My experience has been extremely frustrating! They claim to have 24/7 customer service but guess what, that doesn't exist! I have sent over 10 emails to the so called "customer service" and absolutely NOTHING has happened. The system sent me foundation which was way too dark and orange, I tried to do an exchange, that would not work so I had to do a return and the system chose yet another shade which I still think is too dark (we'll see since they shipped it) - I immediately reached out to "customer service" requesting a lighter shade but again, to no avail. As I mentioned, it's been extremely FRUSTRATING! You better know exactly what you want before you purchase anything here. The only positive note I have is that I love the mascara I purchased. I can't tell yet if the serums work - we'll see. Hoping for the best.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members