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The company enjoys a generally positive reputation, with many customers praising the quality and effectiveness of its products, particularly in terms of skin care and makeup performance. Quick delivery and effective customer service interactions were frequently highlighted as strengths. However, concerns emerged regarding the ordering process, particularly issues with auto-renewals and unclear promotional offers that led to unintended charges. Additionally, some customers expressed frustration over the difficulty in managing subscriptions and the perceived lack of transparency in the purchasing process. Overall, while product satisfaction is high, improvements in customer communication and order management could enhance the overall experience.
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The site was good, but after checking out there were way too many pushes to add to my order. I hate to keep being pushed to buy more so that will definitely be negative to order again.
Just ordered will give better review when recieved.i live in Canada and placed order for 45$ foundation will be charged US so will be paying 71$ CAN...better be good for the price!
Jordan T handled my situation in such a great way, made me enjoy this even more. The timely manner was A PLUS.
Answering the questions to find my make up color match was relatively easy and my confidence grew as the questions drilled down. My only problem was with the check out. I had made a decision i would not do a subscription. When checking out, on the final step, the subscription box was so big i could not see the skip it box. On the 3rd try i figured out how to reformat it.
I have been using Il Makiage over the years with super sensitive skin and have never had a breakout or itchy skin! I finally found a product that doesn't irritate my or clog my pours.
Hi
I got a birthday BOGO coupon which claims free shipping over $50 and I ended up getting charged shipping plus tax. Why am I paying shipping and tax when I'm in Canada. ORDER # *******
Also I ordered this product because I don't usually wear concealer and I think I'd prefer a skincare product as opposed to the concealer which has been piling up in my drawer. I'd like to cancel my concealer subscription. Can you help with that?
Thanks
Purchased the Power Rewind eye treatment, used it just a few times and the push down applicator stopped working. I opened it and did not see a tube or anything inside- so to use the product- I've had to insert a stick to bring it out... I reached out to customer service within the 30 days, sent pictures to show them and they would not help. I would have been happy with them just sending a replacement top peace to make it work as it should, but basically I was $#*! out of luck. I've stopped using the product because it's such a pain to get the product out. For the price, trouble & lack of service, I would not buy or recommend again.
OMG! I have truly didn't expect this result with foundation. I never was able to find perfect shade for me and I love how IL MAKIAGE foundation just blends in like I'm wearing almost nothing on my face! I'm so glad I've tried it. Now I have my favourite foundation.
I've ordered foundation and concealer, but I've also got eyeliner as a gift from the company. It only took 2 days for delivery. Quiz was short and quick. It is what it says it is! Absolutely love this foundation!
Nice product, but too much unnecessary packaging. Would not buy again for that reason
I cannot believe the delivery was so quick, arrived in 3 days.
I am very happy with the coverage and the shade, just wish I had purchased the brush on my order.
They offer me 10% on my first purchase, but not happen
Foundation is great! I haven't tried the concealer or settling spat yet
My experience has been amazing! My friends have told me I look ageless with minimal wrinkles and flawless skin.
Very few times in my life do I 'splurge' on myself. I am not entirely a big makeup person either- I like the natural look, with minimal makeup and clean up routine. But I have tried their product once, and saw how accurate it MATCHES me and my skin, that it is very rare to find a good match in your average grocery/beauty and wellness store. Il Makiage simplifies the somewhat confusing product choices out there, and I trust their product and love their incredible return policy- ensuring that you will be satisfied. Why 4 stars? Because I am a cheap person, and I don't like spending my money on makeup- but I can't deny how absolutely incredible this/ these products are- worthy of 5 stars certainly.
Love how easy it was to find the perfect shade for me. I'm excited to see how well it will match
Answer: Yes! I believe they are anyway…but the problem with asking different peoples opinions and that is you will get MANY different opinions! The reason I say go for it and try them out is because regardless of if the products suit YOUR skin and style their customer service is amazing so you aren't really taking a risk as if for whatever reason you don't like what you buy they will fully refund or exchange with no problem at all. They are really quick with responding to enquiries too so if there's anything you want to ask them before buying I suggest sending them an email and you will soon see what I mean…they really go beyond to try and make their customers happy!
Answer: This website is scam. They don't cancle order. Reday to scam once you order. BEware
Answer: Yes They are Scammers. Good luck getting your money back! 1
Answer: The company is a scammer. How would you trust their product is animal tested! Even you can't trust the product, as you don't know what's in it...
Answer: I wasn't successful. I sent them pics of the reaction I am having in the exact areas I am using the product and all they had to say was,"your 30 day return period has expired". For a company that charges $45 for 1.7 oz of cream, that is very poor customer service.

