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Il Makiage

3.6

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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Il Makiage Reviews Summary

The company enjoys a generally positive reputation, with many customers praising the quality and effectiveness of its products, particularly in terms of skin care and makeup performance. Quick delivery and effective customer service interactions were frequently highlighted as strengths. However, concerns emerged regarding the ordering process, particularly issues with auto-renewals and unclear promotional offers that led to unintended charges. Additionally, some customers expressed frustration over the difficulty in managing subscriptions and the perceived lack of transparency in the purchasing process. Overall, while product satisfaction is high, improvements in customer communication and order management could enhance the overall experience.

This summary is generated by AI, based on text from customer reviews

shipping
366
quality
353
This company responds to reviews on average within 7 days

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Texas
1 review
0 helpful votes
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Review
April 8, 2023

The site was good, but after checking out there were way too many pushes to add to my order. I hate to keep being pushed to buy more so that will definitely be negative to order again.

Date of experience: March 9, 2023
Canada
1 review
0 helpful votes
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Haven't tried yet
April 8, 2023

Just ordered will give better review when recieved.i live in Canada and placed order for 45$ foundation will be charged US so will be paying 71$ CAN...better be good for the price!

Date of experience: March 9, 2023
Texas
1 review
0 helpful votes
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I think i was charged twice
March 9, 2023

Jordan T handled my situation in such a great way, made me enjoy this even more. The timely manner was A PLUS.

Date of experience: March 9, 2023
Iowa
1 review
0 helpful votes
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Hoping for great results!
March 9, 2023

Answering the questions to find my make up color match was relatively easy and my confidence grew as the questions drilled down. My only problem was with the check out. I had made a decision i would not do a subscription. When checking out, on the final step, the subscription box was so big i could not see the skip it box. On the 3rd try i figured out how to reformat it.

Date of experience: March 9, 2023
Michigan
1 review
0 helpful votes
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Primer
March 9, 2023

Love this primer. My skin looks so smooth! I am so glad I decided to try it! Just reordered!

Date of experience: March 9, 2023
Oklahoma
1 review
0 helpful votes
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Satisfied
March 9, 2023

I received some foundation which leaked, when I told the company they quickly took care of it

Date of experience: March 9, 2023
California
2 reviews
0 helpful votes
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I have been using Il Makiage over the years with super sensitive skin and have never had a breakout or itchy skin! I finally found a product that doesn't irritate my or clog my pours.

Date of experience: March 9, 2023
Canada
1 review
0 helpful votes
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Overcharged
April 8, 2023

Hi
I got a birthday BOGO coupon which claims free shipping over $50 and I ended up getting charged shipping plus tax. Why am I paying shipping and tax when I'm in Canada. ORDER # *******
Also I ordered this product because I don't usually wear concealer and I think I'd prefer a skincare product as opposed to the concealer which has been piling up in my drawer. I'd like to cancel my concealer subscription. Can you help with that?
Thanks

Date of experience: March 9, 2023
Arizona
1 review
0 helpful votes
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Power Rewind Broken
April 8, 2023

Purchased the Power Rewind eye treatment, used it just a few times and the push down applicator stopped working. I opened it and did not see a tube or anything inside- so to use the product- I've had to insert a stick to bring it out... I reached out to customer service within the 30 days, sent pictures to show them and they would not help. I would have been happy with them just sending a replacement top peace to make it work as it should, but basically I was $#*! out of luck. I've stopped using the product because it's such a pain to get the product out. For the price, trouble & lack of service, I would not buy or recommend again.

Date of experience: March 9, 2023
GB
1 review
0 helpful votes
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IL MAKIAGE have surpassed me!
March 9, 2023

OMG! I have truly didn't expect this result with foundation. I never was able to find perfect shade for me and I love how IL MAKIAGE foundation just blends in like I'm wearing almost nothing on my face! I'm so glad I've tried it. Now I have my favourite foundation.
I've ordered foundation and concealer, but I've also got eyeliner as a gift from the company. It only took 2 days for delivery. Quiz was short and quick. It is what it says it is! Absolutely love this foundation!

Date of experience: March 9, 2023
Ireland
1 review
0 helpful votes
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Too much unnecessary packaging
April 8, 2023

Nice product, but too much unnecessary packaging. Would not buy again for that reason

Date of experience: March 9, 2023
California
1 review
0 helpful votes
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Not my shade
April 8, 2023

The color shade did not match my skin tone
My shade was different

Il Makiage attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: March 9, 2023
GB
1 review
0 helpful votes
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Great shade
March 9, 2023

I cannot believe the delivery was so quick, arrived in 3 days.
I am very happy with the coverage and the shade, just wish I had purchased the brush on my order.

Date of experience: March 9, 2023
Michigan
1 review
0 helpful votes
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Wonderful
March 9, 2023

I like the make up but it is too light! I need it a little bit darker shade Thank you so much.

Date of experience: March 9, 2023
Ohio
1 review
0 helpful votes
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Amazing
March 9, 2023

Fantastic customer service! Love the coverage and the way it goes on!

Date of experience: March 8, 2023
Texas
1 review
0 helpful votes
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They offer me 10% on my first purchase, but not happen

Date of experience: March 8, 2023
Canada
1 review
0 helpful votes
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.very nice foundation!
March 9, 2023

Foundation is great! I haven't tried the concealer or settling spat yet

Date of experience: March 8, 2023
Texas
1 review
0 helpful votes
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Bottle of youth!
March 8, 2023

My experience has been amazing! My friends have told me I look ageless with minimal wrinkles and flawless skin.

Date of experience: March 8, 2023
Utah
1 review
0 helpful votes
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The Price= the Quality
March 8, 2023

Very few times in my life do I 'splurge' on myself. I am not entirely a big makeup person either- I like the natural look, with minimal makeup and clean up routine. But I have tried their product once, and saw how accurate it MATCHES me and my skin, that it is very rare to find a good match in your average grocery/beauty and wellness store. Il Makiage simplifies the somewhat confusing product choices out there, and I trust their product and love their incredible return policy- ensuring that you will be satisfied. Why 4 stars? Because I am a cheap person, and I don't like spending my money on makeup- but I can't deny how absolutely incredible this/ these products are- worthy of 5 stars certainly.

Date of experience: March 8, 2023
Tennessee
1 review
0 helpful votes
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Love how easy it was to find the perfect shade for me. I'm excited to see how well it will match

Date of experience: March 8, 2023