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Il Makiage

3.6

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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Il Makiage Reviews Summary

The company enjoys a generally positive reputation, with many customers praising the quality and effectiveness of its products, particularly in terms of skin care and makeup performance. Quick delivery and effective customer service interactions were frequently highlighted as strengths. However, concerns emerged regarding the ordering process, particularly issues with auto-renewals and unclear promotional offers that led to unintended charges. Additionally, some customers expressed frustration over the difficulty in managing subscriptions and the perceived lack of transparency in the purchasing process. Overall, while product satisfaction is high, improvements in customer communication and order management could enhance the overall experience.

This summary is generated by AI, based on text from customer reviews

shipping
366
quality
353
This company responds to reviews on average within 7 days

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NL
1 review
0 helpful votes
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Just ordered
March 11, 2023

I am so curious about the products I just ordered!

Date of experience: March 11, 2023
Georgia
1 review
0 helpful votes
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Awesome xoxo
March 11, 2023

Absolutely wonderful makeup I love my 105 woke up like this and just ordered my 2 eyeshadow quad Thank you

Date of experience: March 11, 2023
Oregon
1 review
0 helpful votes
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Where's it at?
April 10, 2023

I signed up for a $5 try it then buy it makeup has never arrived they have now charged the full hundred and $30 but I still haven't received anything I have since then placed a second order and nearest I can tell from the tracking numbers they've never left their facility

Il Makiage attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: March 11, 2023
California
1 review
0 helpful votes
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Not try before buy
April 10, 2023

I clicked the try before you buy but was charged the full amount.

Il Makiage attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: March 11, 2023
California
3 reviews
3 helpful votes
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DO NOT BUY FROM THIS COMPANY
April 10, 2023

I had ordered from this company three times without incident. After my fourth purchase, I asked to return the foundation that I purchased and they stated it was outside of the two week window. I said that was fine and that I would no longer be buying from the company. Then in March, I was charged for an 80 purchase that I did not make. I contacted them repeatedly and did not receive a response besides an automated message that did not match my complaint. They charged me for an order I did not make not receive. They do not have a customer service # or a way to contact a person to resolve an issue. HORRIBLE CUSTOMER SERVICE!

Date of experience: March 11, 2023
Virginia
1 review
0 helpful votes
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Great
March 11, 2023

Great website to order products. I just ordered my product so can not review it yet but the revies online were good.

Date of experience: March 11, 2023
Florida
1 review
0 helpful votes
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A little light
April 10, 2023

My shade chosen was a little too light for my skin tone. Even though I protect my face, living in SWFl, I still have some tan. I will not go to the trouble of returning.

Date of experience: March 11, 2023
Maryland
1 review
0 helpful votes
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Thoughts
April 10, 2023

I'd recommend that a reputable online company not flood purchasers with repeated offers of discounts for signing up for regular purchases.

Date of experience: March 11, 2023
GB
1 review
0 helpful votes
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Ease of ordering
March 11, 2023

Smooth, simple and complete! Choice of payment options and a discount code applied

Date of experience: March 11, 2023
Australia
1 review
0 helpful votes
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It's ok
April 10, 2023

I was very excited when I received my package from some of the videos I have seen.
Whilst I feel the colour is a good match I don't find that the coverage is very good and feel the foundation is a bit dry.
From the questions I answered I said I liked hydrated and dewy look however feel it is more of a Matt finish.
For $70 I would have thought the quality would have been better.
The lightweight feel is great but again would like to feel more moisturised and more coverage.

Date of experience: March 11, 2023
Wisconsin
1 review
0 helpful votes
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Love, love love it!
March 11, 2023

I was so skeptical and planned on returning it before I even got my items. I bought the primer, foundation (perfect match by the way) the concealer, translucent powder and setting spray. I didn't need to reapply anything my whole night out. It doesn't feel like I have foundation on and it didn't settle in my creases and fine lines. I did have to apply foundation twice as it's buildible. Covered great the second time. I'm obsessed!

Date of experience: March 10, 2023
Oregon
1 review
0 helpful votes
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Excellent Customer Service
March 11, 2023

I am mind-blown by my 1st experience with Il Makiage. I received a shade of foundation and concealer that wasn't right for me. They are sending me a new foundation and concealer as we speak and asked several questions to ensure they get the right color to me. Amazon doesn't provide the customer care and satisfaction like Il Makiage does! This is great! I can't wait for my makeup to arrive cuz I know this is great makeup--I know it from putting it on my face even though the shades were initially off. I'm excited to use this brand moving forward and appreciate the reaching out that I experienced after my initial purchase to make it right.

Date of experience: March 10, 2023
Massachusetts
1 review
0 helpful votes
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Great customer service
March 11, 2023

First off I've never been able to find a foundation color that was close to my skin tone and with all the ads and their try before you buy offer, I thought I didn't have anything to lose with placing an order. Unfortunately,I'm sad to say that I still haven't found a foundation that is the perfect color for me. After two attempts with their trials I decided to just return the product. They cared enough about my opinion and unfortunate experience with their company enough to give me a large enough discount to basically try a different product for free. I picked the exfoliator this time in hopes of just improving the overall health of my skin. There aren't many companies that offer this level of great customer service anymore and I can't wait to see the results of this new product.

Date of experience: March 10, 2023
California
1 review
0 helpful votes
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My on line experience
April 10, 2023

I think it's too pushy, don't like the idea of reorders for the item. I need to try it before I make my the re orders.

Date of experience: March 10, 2023
Nevada
1 review
0 helpful votes
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First Time Purchase
March 11, 2023

All went well except the 10% offer never applied to my first time purchase…why?

Date of experience: March 10, 2023
Oklahoma
1 review
0 helpful votes
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Fabulous and wonderful!
March 11, 2023

Love this product even my 23 year old took my first purchase. This product is one of the kind and it does what it says.

Date of experience: March 10, 2023
Texas
1 review
0 helpful votes
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Great!
March 11, 2023

Very easy I took the quiz and ordered 35 now waiting to see if my shade is perfect I'm a fair skin redhead with freckles! Can't wait to receive it

Date of experience: March 10, 2023
Canada
1 review
0 helpful votes
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Andrew is exceptional and made sure my order was exactly what I wanted! Great service and products!

Date of experience: March 10, 2023
New Jersey
1 review
0 helpful votes
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Good experience
March 11, 2023

It's easy to shop on the website, the only thing is I wish there was a virtual try on especially for the lipsticks as it is easier to choose the right shade.

Date of experience: March 10, 2023
Michigan
1 review
0 helpful votes
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Perfection
March 11, 2023

I love the questions they ask to evaluate your skin type. I could never get the proper balance for my fair skin with pink undertones. They matched my skin perfectly. I'm in awe. I can't stop looking in the mirror. It looks airbrushed. Perfection

Date of experience: March 10, 2023