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The company enjoys a generally positive reputation, with many customers praising the quality and effectiveness of its products, particularly in terms of skin care and makeup performance. Quick delivery and effective customer service interactions were frequently highlighted as strengths. However, concerns emerged regarding the ordering process, particularly issues with auto-renewals and unclear promotional offers that led to unintended charges. Additionally, some customers expressed frustration over the difficulty in managing subscriptions and the perceived lack of transparency in the purchasing process. Overall, while product satisfaction is high, improvements in customer communication and order management could enhance the overall experience.
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I am so curious about the products I just ordered!
Absolutely wonderful makeup I love my 105 woke up like this and just ordered my 2 eyeshadow quad Thank you
I signed up for a $5 try it then buy it makeup has never arrived they have now charged the full hundred and $30 but I still haven't received anything I have since then placed a second order and nearest I can tell from the tracking numbers they've never left their facility
I clicked the try before you buy but was charged the full amount.
I had ordered from this company three times without incident. After my fourth purchase, I asked to return the foundation that I purchased and they stated it was outside of the two week window. I said that was fine and that I would no longer be buying from the company. Then in March, I was charged for an 80 purchase that I did not make. I contacted them repeatedly and did not receive a response besides an automated message that did not match my complaint. They charged me for an order I did not make not receive. They do not have a customer service # or a way to contact a person to resolve an issue. HORRIBLE CUSTOMER SERVICE!
Great website to order products. I just ordered my product so can not review it yet but the revies online were good.
My shade chosen was a little too light for my skin tone. Even though I protect my face, living in SWFl, I still have some tan. I will not go to the trouble of returning.
Smooth, simple and complete! Choice of payment options and a discount code applied
I was very excited when I received my package from some of the videos I have seen.
Whilst I feel the colour is a good match I don't find that the coverage is very good and feel the foundation is a bit dry.
From the questions I answered I said I liked hydrated and dewy look however feel it is more of a Matt finish.
For $70 I would have thought the quality would have been better.
The lightweight feel is great but again would like to feel more moisturised and more coverage.
I was so skeptical and planned on returning it before I even got my items. I bought the primer, foundation (perfect match by the way) the concealer, translucent powder and setting spray. I didn't need to reapply anything my whole night out. It doesn't feel like I have foundation on and it didn't settle in my creases and fine lines. I did have to apply foundation twice as it's buildible. Covered great the second time. I'm obsessed!
I am mind-blown by my 1st experience with Il Makiage. I received a shade of foundation and concealer that wasn't right for me. They are sending me a new foundation and concealer as we speak and asked several questions to ensure they get the right color to me. Amazon doesn't provide the customer care and satisfaction like Il Makiage does! This is great! I can't wait for my makeup to arrive cuz I know this is great makeup--I know it from putting it on my face even though the shades were initially off. I'm excited to use this brand moving forward and appreciate the reaching out that I experienced after my initial purchase to make it right.
First off I've never been able to find a foundation color that was close to my skin tone and with all the ads and their try before you buy offer, I thought I didn't have anything to lose with placing an order. Unfortunately,I'm sad to say that I still haven't found a foundation that is the perfect color for me. After two attempts with their trials I decided to just return the product. They cared enough about my opinion and unfortunate experience with their company enough to give me a large enough discount to basically try a different product for free. I picked the exfoliator this time in hopes of just improving the overall health of my skin. There aren't many companies that offer this level of great customer service anymore and I can't wait to see the results of this new product.
I think it's too pushy, don't like the idea of reorders for the item. I need to try it before I make my the re orders.
All went well except the 10% offer never applied to my first time purchase…why?
Love this product even my 23 year old took my first purchase. This product is one of the kind and it does what it says.
Very easy I took the quiz and ordered 35 now waiting to see if my shade is perfect I'm a fair skin redhead with freckles! Can't wait to receive it
Andrew is exceptional and made sure my order was exactly what I wanted! Great service and products!
It's easy to shop on the website, the only thing is I wish there was a virtual try on especially for the lipsticks as it is easier to choose the right shade.
I love the questions they ask to evaluate your skin type. I could never get the proper balance for my fair skin with pink undertones. They matched my skin perfectly. I'm in awe. I can't stop looking in the mirror. It looks airbrushed. Perfection
Answer: Yes! I believe they are anyway…but the problem with asking different peoples opinions and that is you will get MANY different opinions! The reason I say go for it and try them out is because regardless of if the products suit YOUR skin and style their customer service is amazing so you aren't really taking a risk as if for whatever reason you don't like what you buy they will fully refund or exchange with no problem at all. They are really quick with responding to enquiries too so if there's anything you want to ask them before buying I suggest sending them an email and you will soon see what I mean…they really go beyond to try and make their customers happy!
Answer: This website is scam. They don't cancle order. Reday to scam once you order. BEware
Answer: Yes They are Scammers. Good luck getting your money back! 1
Answer: The company is a scammer. How would you trust their product is animal tested! Even you can't trust the product, as you don't know what's in it...
Answer: I wasn't successful. I sent them pics of the reaction I am having in the exact areas I am using the product and all they had to say was,"your 30 day return period has expired". For a company that charges $45 for 1.7 oz of cream, that is very poor customer service.

