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The company enjoys a generally positive reputation, with many customers praising the quality and effectiveness of its products, particularly in terms of skin care and makeup performance. Quick delivery and effective customer service interactions were frequently highlighted as strengths. However, concerns emerged regarding the ordering process, particularly issues with auto-renewals and unclear promotional offers that led to unintended charges. Additionally, some customers expressed frustration over the difficulty in managing subscriptions and the perceived lack of transparency in the purchasing process. Overall, while product satisfaction is high, improvements in customer communication and order management could enhance the overall experience.
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The Team offered help and gave me instructions, I believe two or three times, but I explained I could not figure it out. I even sent them what I was trying to do and again the instructions I received I could not see anywhere I could have made the changes. I was through with it and just started canceling from my auto replenishing. It's okay now. Thanks!
When people want to add on to their order after checking out give them the option to edit the shade instead of it being picked out for us. Hopefully what I added on matches.
It's a perfect match, but make sure you get a good primer, which is the one that they offer.
So I decided to try Il Makiage after seeing the ads online and took the quiz. When I received the bottle I immediately tried it on my face and it was a perfect match. I got the shade 060. It has a beautiful finish and glow plus it's buildable without looking cakey. It's overall an Amazing product.
I ordered using my IPhone. I really like this foundation and what I really like is when you run low, you can actually unscrew the cap and get more foundation until you get the time to order more! I appreciate that! I actually forgot I had this foundation and discovered it unused over a year later! (Messy makeup storage)
I have been ordering from Il Makiage for over a year. I have kept most items and sent a few back. The process to return is very easy and refunds are always processed very quickly. I love the products that I have kept and will continue to order from this company. Do yourself a favor and give it a try.
Absolutely love my foundation and concealer. It matches my skin color perfectly. It makes my skin so smooth and youthful.
I spent ages doing the test & couldn't wait to receive my shade. Unfortunately it's not the miracle I was hoping for. It's quite yellowing & very dry feeling & looking which I didn't expect from choosing 'a glowing, fresh look.
This makeup has been a game changer for me, I'm back wearing foundation after not liking the heavy feeling other makeup's gave me. This makeup has perfect coverage and feels like I'm not wearing anything. And they matched my color perfectly! Very satisfied
I started my purchase thinking I was ordering my $5 trial. Before I was done I purchased and signed up for membership, then all of a sudden I was buying my full bottle. I was a bit surprised
The fondation is strongly advertised as "try for free" and after you go through the process of choosing your shade and proceed to order - it shows that the cost as 0.00 and all you are paying is shipping - then once you add your credit card info - the charge is suddenly $45! (with very small print saying you can send it back for a refund. I ordered anyway - because I had already done all the leg work, but I am annoyed with false advertising tactics. The Foundation had better be spectacular.
I havent received both of my ordered products
Tried to get in touch however with No luck
Verry dissapointed
Disappointed with the website. The coupon code field appears only when we try to add the product from the scratch. The field is not visible in the check out page and also not in the view cart. Being a shopaholic it is very stressful to find the Apply coupon field your website.
Simple and love that you can simply reorder your faves with just a click or two.
Quick easy friendly customer service! Would definitely recommend.
My foundation is a little lighter then I like for my skin Tone and looks cakey when close up. Not liking it. Would like to exchange or refund.
Their customer service is wonderful!
They are very prompt and made sure that my needs were met. I just received their foundation and concealer. I've only used it a couple of times, but so far so good. I just ordered their eye cream, and I am very excited to try it.
Answer: Yes! I believe they are anyway…but the problem with asking different peoples opinions and that is you will get MANY different opinions! The reason I say go for it and try them out is because regardless of if the products suit YOUR skin and style their customer service is amazing so you aren't really taking a risk as if for whatever reason you don't like what you buy they will fully refund or exchange with no problem at all. They are really quick with responding to enquiries too so if there's anything you want to ask them before buying I suggest sending them an email and you will soon see what I mean…they really go beyond to try and make their customers happy!
Answer: This website is scam. They don't cancle order. Reday to scam once you order. BEware
Answer: Yes They are Scammers. Good luck getting your money back! 1
Answer: The company is a scammer. How would you trust their product is animal tested! Even you can't trust the product, as you don't know what's in it...
Answer: I wasn't successful. I sent them pics of the reaction I am having in the exact areas I am using the product and all they had to say was,"your 30 day return period has expired". For a company that charges $45 for 1.7 oz of cream, that is very poor customer service.

