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Il Makiage

3.6

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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Il Makiage Reviews Summary

The company enjoys a generally positive reputation, with many customers praising the quality and effectiveness of its products, particularly in terms of skin care and makeup performance. Quick delivery and effective customer service interactions were frequently highlighted as strengths. However, concerns emerged regarding the ordering process, particularly issues with auto-renewals and unclear promotional offers that led to unintended charges. Additionally, some customers expressed frustration over the difficulty in managing subscriptions and the perceived lack of transparency in the purchasing process. Overall, while product satisfaction is high, improvements in customer communication and order management could enhance the overall experience.

This summary is generated by AI, based on text from customer reviews

shipping
366
quality
353
This company responds to reviews on average within 7 days

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Virginia
6 reviews
0 helpful votes
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It Had To Be An Misunderstanding
April 13, 2023

The Team offered help and gave me instructions, I believe two or three times, but I explained I could not figure it out. I even sent them what I was trying to do and again the instructions I received I could not see anywhere I could have made the changes. I was through with it and just started canceling from my auto replenishing. It's okay now. Thanks!

Date of experience: March 13, 2023
Florida
1 review
0 helpful votes
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Add ons
April 13, 2023

When people want to add on to their order after checking out give them the option to edit the shade instead of it being picked out for us. Hopefully what I added on matches.

Date of experience: March 13, 2023
Canada
1 review
0 helpful votes
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Great products
March 14, 2023

Good customer service have used products and will try others

Date of experience: March 13, 2023
Pennsylvania
1 review
0 helpful votes
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Perfect match
March 13, 2023

It's a perfect match, but make sure you get a good primer, which is the one that they offer.

Date of experience: March 13, 2023
New Jersey
1 review
0 helpful votes
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Flawless look
March 13, 2023

So I decided to try Il Makiage after seeing the ads online and took the quiz. When I received the bottle I immediately tried it on my face and it was a perfect match. I got the shade 060. It has a beautiful finish and glow plus it's buildable without looking cakey. It's overall an Amazing product.

Date of experience: March 13, 2023
Pennsylvania
1 review
0 helpful votes
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Foundation
March 13, 2023

I ordered using my IPhone. I really like this foundation and what I really like is when you run low, you can actually unscrew the cap and get more foundation until you get the time to order more! I appreciate that! I actually forgot I had this foundation and discovered it unused over a year later! (Messy makeup storage)

Date of experience: March 13, 2023
Oklahoma
1 review
1 helpful vote
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I have been ordering from Il Makiage for over a year. I have kept most items and sent a few back. The process to return is very easy and refunds are always processed very quickly. I love the products that I have kept and will continue to order from this company. Do yourself a favor and give it a try.

Date of experience: March 13, 2023
New Jersey
1 review
0 helpful votes
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Best purchase ever!
March 13, 2023

Absolutely love my foundation and concealer. It matches my skin color perfectly. It makes my skin so smooth and youthful.

Date of experience: March 13, 2023
Australia
1 review
0 helpful votes
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I spent ages doing the test & couldn't wait to receive my shade. Unfortunately it's not the miracle I was hoping for. It's quite yellowing & very dry feeling & looking which I didn't expect from choosing 'a glowing, fresh look.

Date of experience: March 13, 2023
Washington
1 review
0 helpful votes
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Awesome
March 13, 2023

It was quick and easy. I got what I wanted and nothing I didn't

Date of experience: March 13, 2023
Nebraska
1 review
0 helpful votes
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It's a Win with ll makiage
March 13, 2023

This makeup has been a game changer for me, I'm back wearing foundation after not liking the heavy feeling other makeup's gave me. This makeup has perfect coverage and feels like I'm not wearing anything. And they matched my color perfectly! Very satisfied

Date of experience: March 13, 2023
California
1 review
0 helpful votes
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Misinformation
April 12, 2023

I started my purchase thinking I was ordering my $5 trial. Before I was done I purchased and signed up for membership, then all of a sudden I was buying my full bottle. I was a bit surprised

Date of experience: March 13, 2023
California
1 review
0 helpful votes
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Easy.
March 13, 2023

Like the questionnaire questions. Hoping for a good match! Heard good things about the foundation.

Date of experience: March 13, 2023
Canada
1 review
0 helpful votes
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Disappointing advertising...
April 12, 2023

The fondation is strongly advertised as "try for free" and after you go through the process of choosing your shade and proceed to order - it shows that the cost as 0.00 and all you are paying is shipping - then once you add your credit card info - the charge is suddenly $45! (with very small print saying you can send it back for a refund. I ordered anyway - because I had already done all the leg work, but I am annoyed with false advertising tactics. The Foundation had better be spectacular.

Date of experience: March 13, 2023
GB
1 review
0 helpful votes
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Delivery
April 12, 2023

I havent received both of my ordered products
Tried to get in touch however with No luck
Verry dissapointed

Il Makiage attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: March 13, 2023
District of Columbia
1 review
0 helpful votes
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Issue Coupon Code Field
April 12, 2023

Disappointed with the website. The coupon code field appears only when we try to add the product from the scratch. The field is not visible in the check out page and also not in the view cart. Being a shopaholic it is very stressful to find the Apply coupon field your website.

Il Makiage attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: March 13, 2023
Ohio
1 review
0 helpful votes
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Amazing as always!
March 13, 2023

Simple and love that you can simply reorder your faves with just a click or two.

Date of experience: March 13, 2023
Florida
1 review
0 helpful votes
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Great customer service!
March 13, 2023

Quick easy friendly customer service! Would definitely recommend.

Date of experience: March 13, 2023
New York
1 review
0 helpful votes
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Foundation rating
April 12, 2023

My foundation is a little lighter then I like for my skin Tone and looks cakey when close up. Not liking it. Would like to exchange or refund.

Il Makiage attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: March 13, 2023
Sweden
1 review
0 helpful votes
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Customer service
March 13, 2023

Their customer service is wonderful!
They are very prompt and made sure that my needs were met. I just received their foundation and concealer. I've only used it a couple of times, but so far so good. I just ordered their eye cream, and I am very excited to try it.

Date of experience: March 13, 2023