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Il Makiage

3.6

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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Il Makiage Reviews Summary

The company enjoys a generally positive reputation, with many customers praising the quality and effectiveness of its products, particularly in terms of skin care and makeup performance. Quick delivery and effective customer service interactions were frequently highlighted as strengths. However, concerns emerged regarding the ordering process, particularly issues with auto-renewals and unclear promotional offers that led to unintended charges. Additionally, some customers expressed frustration over the difficulty in managing subscriptions and the perceived lack of transparency in the purchasing process. Overall, while product satisfaction is high, improvements in customer communication and order management could enhance the overall experience.

This summary is generated by AI, based on text from customer reviews

shipping
366
quality
353
This company responds to reviews on average within 7 days

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Washington
1 review
0 helpful votes
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Bottle mishap
March 22, 2023

I like what I received but disappointed that the top of foundation leaked. I'd say about 25% was gone and I need to put in a different container when I travel.
I should have sent it back, but didn't want to wait for another.
My bad!

Date of experience: March 22, 2023
Nebraska
2 reviews
4 helpful votes
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Perfect foundation
March 22, 2023

This foundation is the best hands down! Applies easily (with brush), matches perfectly to my skin tone and I forget it's there! So glad I opted for the automatic delivery. While it does only take a small amount as instructed I don't want to run out!

Date of experience: March 22, 2023
Florida
1 review
0 helpful votes
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Ordering process
March 22, 2023

Very quick and easy. Looking forward to trying your products. Thank you, Carolyn

Date of experience: March 22, 2023
Virginia
2 reviews
0 helpful votes
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Simple
March 22, 2023

Just waiting for the order.
The ordering was simple and easy

Date of experience: March 22, 2023
Illinois
1 review
0 helpful votes
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Perfect
March 22, 2023

I took the quiz, and I was skeptical that it could match me virtually but it fits my skin tone perfectly. It is a light product and you really don't need to use much for full coverage. Very very satisfied!

Date of experience: March 22, 2023
Ohio
1 review
0 helpful votes
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Love the Look
March 22, 2023

I was skeptical, but once I tried it I was very happy with it, I will recommend and I will continue purchasing it, unfortunately, I don't always wear make-up so this will last awhile.

Date of experience: March 22, 2023
Ireland
1 review
0 helpful votes
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Not for me
April 21, 2023

The shade was a perfect match however the coverage is not enough for me. I find it too natural looking

Il Makiage attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: March 22, 2023
California
1 review
0 helpful votes
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Excellent Product
March 22, 2023

I have used your foundation and was told when l saw my friends how beautiful and fresh l looked. They all want to purchase your products now.
Thank you, l am pleased.
Sincerely,
Ani

Date of experience: March 22, 2023
GB
1 review
0 helpful votes
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Loveeee
March 22, 2023

Arrived within a few days of me ordering and I just love it!
The foundation was on point all I had to do was answer the questions and I got the perfect match came with a little mystery gift and a brush which I also loved

Date of experience: March 22, 2023
California
1 review
0 helpful votes
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Not happy
April 21, 2023

I ordered on 3/8/23. Was sent shipping confirmation. But it still has not arrived

Il Makiage attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: March 21, 2023
New York
1 review
0 helpful votes
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Wrong shade
April 21, 2023

Hello!

The shade (Shade #105) I received after paying $54 dollars for the foundation is too dark for my skin color. I can't use the product!

Il Makiage attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: March 21, 2023
Massachusetts
2 reviews
0 helpful votes
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False advertising
April 20, 2023

I see these ads everyday for this makeup, they don't charge you for 14 days, try it before you buy it! Nope, they took the money out of my account before I even got the makeup, and I do not like the makeup. It does not cover as well as they show you, or tell you it will. The pore eraser did nothing, my pores look the same and all the makeup settles right into my lines, wrinkles and pores. Would not recommend to anyone unless your skin is already flawless.

Il Makiage attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: March 21, 2023
North Carolina
1 review
0 helpful votes
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Color was right on!
March 21, 2023

I was really worried that the color would not be right on the first try but I was pleasantly surprised that it was the perfect color. I am pleased with the amount of coverage it gives without feeling heavy.

Date of experience: March 21, 2023
Arkansas
1 review
0 helpful votes
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Awesome Customer Service
March 21, 2023

Just a little over 24 hours ago I received my first order. I was very excited and anxious to open everything. One of the products I ordered was the Lip Service High Shine Lip Glaze. Upon opening the product the applicator tip came off the wand in the tube. I immediately reached out to customer service via email and in less than 24 hours they responded, were generally concerned about the rare mishap. They made this right. They offered to send at no cost a free replacement and also gave me a $20 egift card to genuinely ensure that I was happy. And I must tell you I am one happy customer now! I look forward to more purchases from IL MAKIAGE! Happy happy happy customer!

Date of experience: March 21, 2023
Hawaii
1 review
0 helpful votes
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The BEST FOUNDATION EVERRRRRRRR
March 21, 2023

This is a great company to purchase from.
Their products are quality and if need to return its easy

Date of experience: March 21, 2023
California
1 review
0 helpful votes
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Great product
March 21, 2023

The quiz was so easy and fun to do. It gave me my color match. I am excited to try this new product. My friend has been trying these cosmetics for awhile and she loves them. I can't wait to see my results.

Date of experience: March 21, 2023
Texas
3 reviews
0 helpful votes
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Recent purchase
March 21, 2023

The site is very informative and easy to manage
I'm looking forward based on the reviews to trying the products myself

Date of experience: March 21, 2023
Canada
1 review
0 helpful votes
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Site is good, with many helpful suggestions and add ons to your order. Colour match questionnaire is easy. One issue, couldn't find anywhere to insert my discount code before I was checked out

Date of experience: March 21, 2023
California
1 review
0 helpful votes
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Bad
April 20, 2023

It caused a relationship on my face and I got pimples as an allergy

Date of experience: March 21, 2023
Missouri
1 review
0 helpful votes
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Order
April 20, 2023

Hopefully the makeup is as good as it appears. I was pushed on to a skincare questionnaire and somehow charged over seventy dollars for something I had no intention of ordering.

Date of experience: March 21, 2023