On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Il Makiage Reviews Summary
The company enjoys a generally positive reputation, with many customers praising the quality and effectiveness of its products, particularly in terms of skin care and makeup performance. Quick delivery and effective customer service interactions were frequently highlighted as strengths. However, concerns emerged regarding the ordering process, particularly issues with auto-renewals and unclear promotional offers that led to unintended charges. Additionally, some customers expressed frustration over the difficulty in managing subscriptions and the perceived lack of transparency in the purchasing process. Overall, while product satisfaction is high, improvements in customer communication and order management could enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I only work 3 -4 hours a day and it did not last long before it came off. Unfortunately, it's not full coverage so I had to add several coats. It is a nice product, but just didn't work for my skin tone.
I easily interacted with customer service to resolve my issue with the foundation and have a new one on its way out today. Very happy!
I ordered ONE item - the highly advertised "Woke Up Like This" foundation. I received the foundation along with a concealer (that I DID NOT ORDER) under the guise of a "gift". I don't know about you, but gift to me means free. I received my credit card statement after the 14 day return period and found I was charged for the concealer. I was charged $80 for an order that should have been $45. I've had several email exchanges with representatives from the company with no resolution. I have since found multiple reviews on TicTok from others who've had similar experiences and worse. Stories of people receiving products they didn't order, people receiving empty boxes and being charged for product never received. The Better Business Bureau has given them an "F" rating. I wish I had done my research before buying. I think I'm going to have to cancel my credit card to protect myself from any further fraud.
I got the wrong shade they immediately responded and sent a new one. Best customer service ever
I was scared by the shade number that came out in the test, because look lighter than usually use, but when I received it and put it on me...it was a perfect match.I really love it. Feel so light nothing heavy and completely fresh finish.
How can you ask for a review when I haven't even received it yet? Mute point. It should be asked after product is received and I bet it will not come B4 the 14 day window from the date of order. But you can bet I will return it before the 14 days is up and cancel it.
I wanted to do this forever, but I didn't want to get locked into anything. I just want to try it, and if I love it, I will order when I need it!
I came home from my flight this morning to find my parcel. I was so excited to use it. After I got up I tried it. WOW! I'm 56 and noticed the fine lines on my face were starting to be more defined. After one use I can already see a difference and my face feels great. I was a little concerned because I have very sensitive skin. However this product is very gentle on my skin. Thanks IL MAKIAGE and thanks for my wonderful gift as well
Super scam…. I answered the questions which had no problem with… After I checked out I realized that it said if I don't return the product back within 14 days I'm going to be charged $50 which is absolutely ridiculous given all of the advertising saying to get pretty much free trial
The first two foundations I ordered were not a good fit (2nd one was my fault) and with no questions asked I was sent the right shade with no extra cost or having to send the wrong foundations back. Easiest company to work with! 100% hands down the best costumer service!
Love the Birthday gift! It was fun seeing your new products! I love everything I have tried already! My favorite is the foundation it matches my skin tone perfectly! Thank you again!
I did not order twice now and I'm already returning two of the boxes (orders) - one I'm keeping two of the items and returning a third I did not order and another complete order I did not order. Now I've just got another notice of an order coming my way I have not ordered. If I "LOOK" at a product online -- is it being shipped and charged!?
This company truly appreciate your business. I have never received so many discounts and amazing products.
Great customer service, poor communication online regarding pricing and discounts. Nowhere is it stated that the pricing is in US$, only after you've paid and you receive a text from your bank that you realized that pricing is not in CDN$.
Thank you.
I choose wrong color and was past 7 day requirement for replacement but they helped me choose new color (which is now a perfect match)
I love the survey….how interactive it is and the questions and their responses are so carefully researched. Like what answers can come to a girl's mind.
My address 1240E.San Antonio Dr.#216 Long Beach,Ca *******-ordered *******,woke up like this-shade#35-also #*******-shade #2.5- ordered 2/21/2023 Month ago,Received 0,.how can my address one order be a problem but not other when same address? Don't know what browser,copy and paste is.,What a totally Bad Experience,Waste of Time,Plus You Have All My Information! I Rate O! My Apt #216,How could that be so complicated.! And you had my Phone Number!
I have been looking for a foundation that would meet or exceed my expectations and this is it. To get the fully experience I decided to order the primer yesterday. I have enlarged pores which makes it hard to have a perfect complexion when it comes to foundations. I am hoping for even better results adding the primer to my routine. I am extremely happy with the results I have now.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members