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Il Makiage

3.6

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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Il Makiage Reviews Summary

The company enjoys a generally positive reputation, with many customers praising the quality and effectiveness of its products, particularly in terms of skin care and makeup performance. Quick delivery and effective customer service interactions were frequently highlighted as strengths. However, concerns emerged regarding the ordering process, particularly issues with auto-renewals and unclear promotional offers that led to unintended charges. Additionally, some customers expressed frustration over the difficulty in managing subscriptions and the perceived lack of transparency in the purchasing process. Overall, while product satisfaction is high, improvements in customer communication and order management could enhance the overall experience.

This summary is generated by AI, based on text from customer reviews

shipping
366
quality
353
This company responds to reviews on average within 7 days

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Tennessee
1 review
0 helpful votes
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I'm still waiting!
April 24, 2023

I'm still waiting on my delivery! I will let you know when I receive it.

Il Makiage attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: March 24, 2023
Ohio
1 review
0 helpful votes
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Fabulous!
March 24, 2023

I was very hesitant about making a purchase. I've always struggled with finding the perfect foundation. I rarely wear any these days, but when I do I want a product I can be confident about wearing. I answered the questions and hoped for the best. The product is really amazing. I love it. Great coverage, perfect match and the extra gifts included only made it all even more fabulous!

Date of experience: March 24, 2023
New York
1 review
0 helpful votes
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The best!
March 24, 2023

I absolutely love this product! It matches perfectly, before I ordered I never really wore makeup but since I've had it I wear it all the time, I'm a repeat customer and I'm not going anywhere! I tell everybody about it! Love love love

Date of experience: March 24, 2023
North Carolina
1 review
0 helpful votes
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I signed up for a "free trial" for their foundation in which it was stated that I would be paying only $6.31 for a trial of the product. That is not true. The $50 "temporary hold" is exactly like a charge, so this is definitely not a free trial. I was charged two overdraft fees on my bank account because of the "temporary hold." DO NOT ENGAGE WITH THIS COMPANY.

Date of experience: March 24, 2023
Minnesota
1 review
0 helpful votes
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Amazing products
March 24, 2023

All the products i have gotten are amazing... fast delivery and great customer service

Date of experience: March 24, 2023
Texas
1 review
0 helpful votes
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They questions were super simple and combined with the pictures, I feel confident that I got the correct shade and formula for my skin type. I am very excited for it to arrive.

Date of experience: March 24, 2023
Illinois
1 review
0 helpful votes
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Amazing Product
March 24, 2023

True to the testimonials, color matching was on point and product actually worked as described.

Date of experience: March 24, 2023
Illinois
1 review
0 helpful votes
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Great products
March 24, 2023

I have loved everything I purchased so far.the customer service is outstanding and always get my products on time.I would recommend it to anyone I know.also good price.

Date of experience: March 24, 2023
New York
1 review
0 helpful votes
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Amazing!
March 24, 2023

I absolutely love this product, can't wait to try more

Date of experience: March 24, 2023
New Mexico
1 review
0 helpful votes
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Happy customer
March 24, 2023

Great products above all great customer service would definitely recommend.

Date of experience: March 24, 2023
Utah
1 review
0 helpful votes
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Amazing Experience!
March 24, 2023

Wow! I am overcome with how well it is to order and add to my order the things I knew I wanted to add when I started making my first order. Cannot wait to try out all the products I ordered!

Date of experience: March 24, 2023
Canada
1 review
0 helpful votes
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BEST FOUNDATION EVER!
March 24, 2023

This is truly the best foundation I have ever worn. The colour is an exact match to my skin tone and it is so lightweight with great coverage! The customer service is the best!

Date of experience: March 24, 2023
Canada
1 review
0 helpful votes
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I have been seeing the ads on my facebook feed and i finally decided to buy in. I have to say i love it. The package came nicely packaged with a serum and a brush. One thing i may not have ordered proper coverage as i have an age spot on my cheek and it does not cover. Other than that I love it

Date of experience: March 24, 2023
Sweden
1 review
0 helpful votes
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Wrong shade
April 23, 2023

I´m sorry but the shade was much to dark for me. I can´t use it.

Il Makiage attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: March 24, 2023
Tennessee
1 review
0 helpful votes
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I bought a woke up like this foundation and took the test. It was 1000 shades to light for me. I bought other items as well. I emailed and waited for a reply so that I could send my product back and hopefully get either refunded or a shade that was more suitable due to the fact the products seem really nice but they tried to say I was outside my 14 day window, but if they would've looked at my email, I wasn't it was immediately after I received it Instead of getting a refund or my replacement all I got was a $30 off gift card that I ended up buying a $22 eyeliner with Lorde how expensive for eyeliner at the end of the day I was out the money $45 plus shipping and I ended up paying Way too much for an eyeliner I just feel like this experience would've went way better if they would've honored their commitment I guess I'll never know how good their foundation is because I'm not willing to spend another $50 and go down the avenue to figure out if they can match up my color again.

Date of experience: March 24, 2023
Virginia
1 review
0 helpful votes
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Still waiting
April 23, 2023

I placed my order more than 3 weeks ago and still have not received an update on shipping or my makeup.
Not sure who wrote all of the reviews about fast delivery.

Il Makiage attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: March 23, 2023
Pennsylvania
2 reviews
0 helpful votes
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Disappointed
April 23, 2023

As a first timer I was disappointed in the length of time it took to fulfill my order (i only ordered foundation, treatment and a frre piece that was offered) and the the free foundation brush which was offer and I confirmed was not included. When I reach out to customer service I was basically brushed off (no pun intended). This will be my last order if this is the way they treat their customers.

Date of experience: March 23, 2023
Colorado
1 review
0 helpful votes
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Finding a match
April 23, 2023

I have tried several foundations still no luck. I give it a chance because I like the product so fingers cross this one works.

Il Makiage attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: March 23, 2023
Tennessee
1 review
0 helpful votes
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Review
April 23, 2023

I had a bad experience because I took test and the color was way off instead of getting a replacement I got a gift card that didn't even cover another bottle they wouldn't take my return so basically I have a bottle of face makeup I can't use and I got a 22$ eyeliner doesn't seem fair!

Date of experience: March 23, 2023
New York
1 review
0 helpful votes
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I am 73 on social.security my son is angry i ordered it it didnt come yet when it comes i will send it back.Diane Agnello 1389.gates ave apt 3A Bklyn NY *******

Il Makiage attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: March 23, 2023