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Il Makiage

3.6

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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Il Makiage Reviews Summary

The company enjoys a generally positive reputation, with many customers praising the quality and effectiveness of its products, particularly in terms of skin care and makeup performance. Quick delivery and effective customer service interactions were frequently highlighted as strengths. However, concerns emerged regarding the ordering process, particularly issues with auto-renewals and unclear promotional offers that led to unintended charges. Additionally, some customers expressed frustration over the difficulty in managing subscriptions and the perceived lack of transparency in the purchasing process. Overall, while product satisfaction is high, improvements in customer communication and order management could enhance the overall experience.

This summary is generated by AI, based on text from customer reviews

shipping
366
quality
353
This company responds to reviews on average within 7 days

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Colorado
1 review
0 helpful votes
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Love this product!
March 31, 2023

I have never been disappointed or dissatisfied with any of the products! I'm trying some new products this time and I can't wait!

Date of experience: March 31, 2023
New Jersey
1 review
0 helpful votes
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Mixed
April 30, 2023

Product does what is says. Customer service is good. You eCommerce platform needs improvement. Stop asking me if I want other products. I don't. If you want me to try your other proxy, send me samples.

Date of experience: March 31, 2023
Pennsylvania
1 review
0 helpful votes
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Great products! Does what it says!
March 31, 2023

I bought my foundation and cream about a month ago but when it arrived I didn't open it right away. It sat on the table for almost a month when I finally decided to use it. After one day I noticed the difference but 3 days later, I ended up at the dentist. She asked what I used because my skin looked beautiful and "being a dentist, we see everything up close and detailed". So I told her and showed her the site, she wrote it down and I'm guessing she'll order. Being on my mid 50s, I haven't had a compliment like that since I was a teenager! Felt great! Will never go back to my regular routine. Love these products!

Date of experience: March 31, 2023
California
1 review
0 helpful votes
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Try before you buy?
April 30, 2023

I was immediately charged full price when I understood it was a trial offer after taking the quiz

Il Makiage attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: March 31, 2023
Washington
1 review
0 helpful votes
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Shipping concern
April 30, 2023

I think its bunk that by using a coupon you gave me it kicked me out of receiving free shipping because price went down and that only one e credit/coupon/ e-gift can be applied at a time. If i was given 2 i should be able to apply both to one transaction. Thanks

Date of experience: March 31, 2023
Texas
1 review
0 helpful votes
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This company took out the full price for it's cosmetics before I got the "free" (except for shipping and handling) samples.The full price in my case was more than ten times the shipping and handling.

Il Makiage attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: March 31, 2023
Texas
1 review
0 helpful votes
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Foundation
March 31, 2023

The color matches my skin perfectly and covers my fine lines and wrinkles beautifully

Date of experience: March 31, 2023
Florida
1 review
0 helpful votes
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First purshase here
March 31, 2023

So far so good
Fantastic everything went smooth and nice online
Can't wait to see the results of this product

Date of experience: March 31, 2023
Ireland
1 review
0 helpful votes
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Colour of foundation was too pink for my skin. My skin is more neutral than cool. I liked the way you could apply it lightly or build up for a more better coverage

Il Makiage attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: March 31, 2023
California
1 review
0 helpful votes
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I did not receive my foundation can you please put back my shipping money you charged

Il Makiage attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: March 31, 2023
Canada
2 reviews
0 helpful votes
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Impressed
March 31, 2023

I have had a fab experience with IlMakiage. They colour matched me perfectly and the photos I post of myself for my business wearing their foundation are not filtered and I get the most compliments on.

Date of experience: March 31, 2023
North Carolina
2 reviews
0 helpful votes
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Great Products!
March 31, 2023

I love this product, I am using just about the whole line. It does what it says, great customer service, fast shipping, and I have my main products set up on autoship so I never miss out. Go ahead and take the quiz, get matched you want regret it.

Date of experience: March 31, 2023
Minnesota
1 review
0 helpful votes
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Amazing!
March 31, 2023

At first I was skeptical as many to have my shade picked out online, the match was perfect it is a seamless blend. I can't wait to order more products.

Date of experience: March 31, 2023
Hawaii
1 review
0 helpful votes
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My new go to make company.
March 31, 2023

Thank you for helping me discover how beautiful I really am.

Date of experience: March 30, 2023
District of Columbia
1 review
0 helpful votes
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It came sooner of what I thought!
April 30, 2023

I think is a great quality of make up, however it didn't match my skin color.

Il Makiage attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: March 30, 2023
Wisconsin
1 review
0 helpful votes
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Satisfied
March 31, 2023

I had a great experience.I did try before you buy,at first I wanted to return.Then I decided to keep the products and after using a few more times learned how to apply. I will definitely be a returning customer.

Date of experience: March 30, 2023
California
1 review
0 helpful votes
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Excellent Customer Service
March 31, 2023

I ordered a shade and it was too dark for my skin. I contacted customer service and they were able to help me get a lighter shade. They also updated my subscription at my request. Highly Recommended!

Date of experience: March 30, 2023
Georgia
2 reviews
0 helpful votes
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Experience
March 31, 2023

They have an incredible process to help you narrow down and choose the best possible choices for your skin type and color!

Date of experience: March 30, 2023
Ohio
1 review
0 helpful votes
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New Look
March 31, 2023

The make up I received was extremely high high quality! The cover up helped cover the circles under my eyes! I am 72 and enjoy new products that work!

Date of experience: March 30, 2023
Virginia
1 review
0 helpful votes
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I previously ordered due to the internet hype unfortunately the color was extremely off. The company was true to ad and didn't charge the fee also I returned the product. However, they sent me a coupon after a survey on my experience hopefully this one works better.I'm impressed by the recovery of this company!

Date of experience: March 30, 2023