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Il Makiage

3.6

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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Il Makiage Reviews Summary

The company enjoys a generally positive reputation, with many customers praising the quality and effectiveness of its products, particularly in terms of skin care and makeup performance. Quick delivery and effective customer service interactions were frequently highlighted as strengths. However, concerns emerged regarding the ordering process, particularly issues with auto-renewals and unclear promotional offers that led to unintended charges. Additionally, some customers expressed frustration over the difficulty in managing subscriptions and the perceived lack of transparency in the purchasing process. Overall, while product satisfaction is high, improvements in customer communication and order management could enhance the overall experience.

This summary is generated by AI, based on text from customer reviews

shipping
366
quality
353
This company responds to reviews on average within 5 days

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Texas
1 review
0 helpful votes
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No truth in advertising text
May 2, 2023

I was Sent a text saying it i bought Something else in the next 20 or so minutes, I'd get 20% off and free shipping since they would add it on to my original purchase. When i went To do this, it just charged me the same amount. So i cancelled It. To me. That's a scam and makes me wonder about the company.

Date of experience: April 2, 2023
Virginia
1 review
0 helpful votes
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Excellent customer service!
April 2, 2023

I ordered the foundation and the color was a bit too light. Customer Service responded promptly and issued a darker color right away.

Date of experience: April 2, 2023
Texas
1 review
0 helpful votes
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I tried this foundation i was absolutely stunned at how wounderful the lovely foundation is! The match to my skin excellent!

Date of experience: April 2, 2023
Texas
1 review
0 helpful votes
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Again; I will await the product to review this site in full.

Il Makiage attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: April 2, 2023
Michigan
1 review
0 helpful votes
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Not a good match
May 2, 2023

Woke up like this was a match but the concealer number 13.5 was not a match so reorder 14.5 Hopefully that will be a better match. 13.5 does not go with woke up like this 170

Il Makiage attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: April 2, 2023
Alaska
1 review
0 helpful votes
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Products
April 2, 2023

Everything went well! Liked all the products. Eventually, will add another one.First time ordering and will see how product wears!

Date of experience: April 2, 2023
Wisconsin
1 review
0 helpful votes
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Very drying but nice color.
May 2, 2023

I love the color this gives and it lasts awhile but sadly it dried my skin out so bad :(

Il Makiage attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: April 1, 2023
Florida
1 review
0 helpful votes
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Best product line I've used ever!
April 1, 2023

I first started with using the concealer. The quiz matched me spot on the first time. I then got the foundation, which was amazing! I continued with purchasing the primer later on, and it too was spectacular!

Date of experience: April 1, 2023
New York
1 review
0 helpful votes
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Im not sure I chose the right medium, texture or color. However it is great to know I can return it and fine tune it later on.

Il Makiage attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: April 1, 2023
Idaho
1 review
0 helpful votes
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Waiting
May 1, 2023

I have not received the foundation I ordered. Still waiting.

Il Makiage attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: April 1, 2023
Colorado
1 review
0 helpful votes
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I suppose I prefer to work with a company that at the very least has a contact number where I can speak with a person.
The packaging is pretty, however I did not receive the gift (foundation brush) I was promised.
The products, at least for me, were not any more different than what I already use. And for the cost I don't see any reason to change my products.

Il Makiage attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: April 1, 2023
Mississippi
1 review
0 helpful votes
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Perfect
April 1, 2023

Better than expected. Matched my skin perfectly! I would highly recommend! I will purchase again

Date of experience: April 1, 2023
Georgia
1 review
0 helpful votes
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After placing my order it added some item without my consent. Even after I skipped it.

Il Makiage attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: April 1, 2023
New York
1 review
0 helpful votes
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Match
April 1, 2023

I love the the process of the way they choose the match of color

Date of experience: April 1, 2023
Washington
1 review
0 helpful votes
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Foundation
May 1, 2023

Not the make up or color for me or my skin tone. Need a foundation with moisturizer and not a matte finish. The color was more of an orange tone than olive tone!

Il Makiage attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: April 1, 2023
Canada
1 review
0 helpful votes
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The best primer
April 1, 2023

The best primer so far I love it.service is good and fast shipping and always they have gifts

Date of experience: March 31, 2023
Texas
4 reviews
1 helpful vote
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1st pass
April 1, 2023

Receive #50 After party makeup, tried it a couple times but it was way too light! Working with getting a different shade and hoping it'll be better!

Date of experience: March 31, 2023
Virginia
1 review
0 helpful votes
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My experience
April 1, 2023

My original order never arrived, so the representative refunded my order and gave me a gift card to try again. I am excited for my new make-up to arrive!

Date of experience: March 31, 2023
North Carolina
1 review
0 helpful votes
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Love projects
April 1, 2023

I love ur products but adding to my auto shop order was crazy confusing. I now have two different auto shipments and it'd be much easier to do as one

Date of experience: March 31, 2023
Canada
1 review
0 helpful votes
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Your products all seem really exciting. Easy access to your products that interested me. Looking forward to using them.

Date of experience: March 31, 2023