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Il Makiage Reviews Summary
The company enjoys a generally positive reputation, with many customers praising the quality and effectiveness of its products, particularly in terms of skin care and makeup performance. Quick delivery and effective customer service interactions were frequently highlighted as strengths. However, concerns emerged regarding the ordering process, particularly issues with auto-renewals and unclear promotional offers that led to unintended charges. Additionally, some customers expressed frustration over the difficulty in managing subscriptions and the perceived lack of transparency in the purchasing process. Overall, while product satisfaction is high, improvements in customer communication and order management could enhance the overall experience.
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The foundation was too light for my skin. The texture and coverage is nice but unfortunately the wrong color.
Excited to use birthday coupon and not applicable for woke up like this foundation. Ploy to get you buy more more. Nope.
Haven't really found anything for my face that helps with the plump dull skin but willing to give it a try in hopes I finally found something. Hope to be able to make another review here shortly with some great news about the changes I'm hoping to see.
I emailed about sending product back and didn't get no help. Is this really $47 plus shipping?
Requested information via email and was replied to the next day! Get customer service! Love this company!
You sent me e gift card to be use in my next purchase but in the payment section there is no way to enter the amount. That's not acceptable. Please make a way to review all the e gift card that you sent me and deduct it from my current purchase
I found the website easy to use and find the products I wanted to purchase. When i got to the checkout screen with my 15% off coupon code sent to me by Il Makiage, there was no field to put in the code. I emailed customer support and they said there is a field and just put the code in it. I tried different browsers and different payment methods, but there is NO coupon field to use my code. That's my only complaint. I bought the products anyway, but would have loved that small discount.
Was truly amazed and ready to have it always on hand however each time I used it I used very little to try to "save" it. Like half the size of a skittle for both eyes which I think you are supposed to use way more. I also didn't even use it every day. The bottle lasted less than 20 days and that's not with using it every day.
The way the bottle is packed you can't even unwrap and "try" to get every last drop out.
Fun but way to expensive for such little amount of product.
I received product I bought and it was after my return period that I decided the shade wasn't quite right. I contacted the company and asked how to change my next shipment to better match my skin tone and the company replaced the foundation for free. I'd been using the original product for a month already. I don't know many other companies that would respond so quickly to a customer email and provide a free replacement.
I followed a quiz/agreed to answer some questions under the guise of receiving $20 and a sample of a serum. At the end of the "quiz," I agreed to receive a sample of the anti-aging serum and then received an email that I was being charged $59 plus tax, S & H. Not cool at all, Il Makiage, not cool.
First I was worried about choosing a color on line, or to have one chosen for me - but I'm happy I pulled the trigger. I'm super happy with the color, texture & lasting effects of the foundation. Goes on incredibly smooth, with nice coverage! I will be ordering again!
Products are amazing... so far have bought the eye liner, concealer, moisturizer and foundation... the quiz nailed it with the coloring of everything! Very happy!
I ordered Il Makiage, but unfortunately the colour was not right at all and so I contacted customer care. The lady 'Holly' who dealt with my query was so helpful, she went through a new colour match with a variety of questions and very kindly left the wrong colour with me to give to a friend.
The new make up is absolutely perfect and coverage is excellent. I will definitely buy again and have already refered to 4 friends.
I am so in love with this foundation! I put EVERYTHING the ads say to a test and it's full proof of this product! I thought I would never switch from my usual foundation but, I'm SOLD! Best foundation thus far
Your customer service staff did an excellent job of assisting me in trying to secure the correct foundation color. They went over and above what I expected.
This is awesome. It's easy to use and the products are amazing
I never been the type to know my under tone! A representative took the time to help me figure things out. I think I found my shade finally.
Thank you for everything.
Sincerely,
One happy girl
The site is easy to use however I had trouble finding my matching color. I am an Asian and my skin color has a yellow undertone which I couldn't find on the site. I did the best I could and hope that I picked the right color.
I loved dealing with the team and had a great experience. Love my foundation
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members