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Il Makiage

3.6

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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Il Makiage Reviews Summary

The company enjoys a generally positive reputation, with many customers praising the quality and effectiveness of its products, particularly in terms of skin care and makeup performance. Quick delivery and effective customer service interactions were frequently highlighted as strengths. However, concerns emerged regarding the ordering process, particularly issues with auto-renewals and unclear promotional offers that led to unintended charges. Additionally, some customers expressed frustration over the difficulty in managing subscriptions and the perceived lack of transparency in the purchasing process. Overall, while product satisfaction is high, improvements in customer communication and order management could enhance the overall experience.

This summary is generated by AI, based on text from customer reviews

shipping
366
quality
353
This company responds to reviews on average within 5 days

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Florida
1 review
0 helpful votes
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Wonderful product
April 6, 2023

Can't use anything else! Great product makes the skin flow less!

Date of experience: April 6, 2023
Illinois
1 review
0 helpful votes
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Long time user
April 6, 2023

Absolutely love the make up so I decided to try the moisturizer and eye shadow!

Date of experience: April 6, 2023
Ohio
1 review
0 helpful votes
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Loving it!
April 6, 2023

I was pleasantly surprise when the color match for the makeup was perfect. Very happy with the product.

Date of experience: April 6, 2023
Texas
1 review
0 helpful votes
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Doing it right!
April 6, 2023

Taking the quiz and selecting the shade was easy.super excited to see my shade on me. I'll check in when it get here and I do my face adiós

Date of experience: April 5, 2023
Canada
2 reviews
0 helpful votes
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Wrong color/ shade.
Sent me a new color with out hesitation!
I'm extremely satisfied with the team that takes care of there customers
Barely see this anymore.
Thank you highly recommend

Date of experience: April 5, 2023
Canada
1 review
0 helpful votes
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I finally gave in and put in an order to try a few of your products. Shortly thereafter, I received a text about the 20% off promotion if I added other items to my cart. I proceeded to do that, but when the payment was confirmed, the promotional discount was not applied.

Il Makiage attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: April 5, 2023
Florida
1 review
0 helpful votes
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I received the wrong color foundation it should have been #170… and also the liquid liner it dry unable to use the products ‍‍

Il Makiage attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: April 5, 2023
Oregon
1 review
1 helpful vote
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Typical sneaky auto-recharge racket. They consider not returning your first purchase to be consent to receive auto shipments. As if that wasn't bad enough, the product sucks. No coverage but still somehow cakey. I was essentially punished for not hating it enough to send it back and keep it as a backup for my usual foundation. WILL NOT purchase from this company again.

Date of experience: April 5, 2023
Michigan
1 review
0 helpful votes
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I like the website and all the knowledge. I purchased quite a few items as well. I was hoping it would only be about a week for delivery so I would be able to take it in vacation. Unfortunately, only a label created for the last two weeks. No shipment in sight. I'm very disappointed.

Il Makiage attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: April 5, 2023
California
1 review
0 helpful votes
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Best product
April 5, 2023

Easy to order, love the product, will buy it all the time

Date of experience: April 5, 2023
Canada
1 review
0 helpful votes
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When I am trying a new product the last thing I want is to be pressured to buy more. Plus I tried to do the questionnaire and once in you can't get out. Or skip a step because it doesn't apply.

Date of experience: April 5, 2023
Arizona
1 review
0 helpful votes
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Excellent Customer Service
April 5, 2023

Ralph was an awesome Customer Service agent! Thank you for your help!

Date of experience: April 5, 2023
California
1 review
0 helpful votes
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Exceptional customer service
April 5, 2023

I ordered the foundation. Took a little longer than they thought it would. So I was sent me a email letting me know with a fifteen dollar off coupon. Received my package two days later. Love the foundation and brush! Can't wait for my next box to arrive!

Date of experience: April 5, 2023
Canada
1 review
0 helpful votes
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More Payment options
April 5, 2023

There needs to be more payment options, whether you are making a one time purchase or a subscription box
PayPal, Visa, Mastercard etc.
Not everyone has a credit card. Having a hard time with this

Date of experience: April 5, 2023
Arkansas
1 review
0 helpful votes
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A great company!
April 5, 2023

I feel even though I couldn't find my shade, you guys went above and beyond to make me happy. You've signed me out numerous of coupons and still wanted to keep me as a customer. This is a awesome company to try. I will recommend anyone because you guys know how to make it right with your customers.

Date of experience: April 5, 2023
Tennessee
1 review
0 helpful votes
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I mean...
May 5, 2023

It's very expensive and it was just not that great. It made my face look like dead skin. It wasn't pretty at all ughhhhh!

Il Makiage attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: April 5, 2023
California
1 review
0 helpful votes
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Scam product
May 5, 2023

I ordered the serum, face foundation combo with brush. That was recommended by quiz. In the order with free gift.
THIS IS DAY 2 AND I HATE THIS PRODUCT! It's not as advertising at all. It does not minimize fine line poors or any other blemishes as it say it does the foundation is in fact cakey shows more fine lines not all day wear and on top of it all it did not come with brush.
I would like to return and receive my full refund not worth the hype or cost at all.
Please help with returning!

Il Makiage attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: April 5, 2023
Tennessee
1 review
0 helpful votes
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I ordered the self Tanner and foundation when I didn't receive shipping notification and hadn't received my product in 5 days I reached out it I received a QUICK response and was promptly issued a new order with receipt of shipping the next day along with a"coupon"which I immediately used towards lipstick the customer service is impeccable if the product is as good as that I'm a customer for life

Date of experience: April 5, 2023
New York
1 review
0 helpful votes
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I'm using the serum and the face cream and I'm not seeing any difference I have bad melasama and dry skin no help and I'm using it the right way so I'm going to try the concealer no

Il Makiage attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: April 5, 2023
Michigan
1 review
0 helpful votes
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Not worth the price
May 5, 2023

I felt that the make up was too matte and made my skin look dull. Also too yellow.
Feel that illuminate from Revlon was much more economical and a netter match..

Il Makiage attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: April 4, 2023