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Il Makiage Reviews Summary
The company enjoys a generally positive reputation, with many customers praising the quality and effectiveness of its products, particularly in terms of skin care and makeup performance. Quick delivery and effective customer service interactions were frequently highlighted as strengths. However, concerns emerged regarding the ordering process, particularly issues with auto-renewals and unclear promotional offers that led to unintended charges. Additionally, some customers expressed frustration over the difficulty in managing subscriptions and the perceived lack of transparency in the purchasing process. Overall, while product satisfaction is high, improvements in customer communication and order management could enhance the overall experience.
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Amazing, Amazing, Amazing! I didn't expect to be compensated nor did I ask for a replacement or refund. My purchase (Woke up like this) was a shade off and too orangish-yellow. They offered and insisted that I am completely satisfied with the purchase/product. They notified me that a replacement is in its way! No pressure. Absolutely amazed by employees and their compassion for their clients.
Love their customer support! Will definitely recommend them to my friends and colleagues!
It was very easy and quick to take a few surveys and I know I'll get an excellent product because my daughter Uses it and Loves it.
Shopping on the Il Makiage site was very easy and I was able to find what I needed. The only thing I wasn't sure about is if the baked eyeshadow refill pans will fit into the original baked eyeshadow containers or if there is also an empty palette that Il Makiage has that I can purchase for the refill eyeshadows. But shopping was easy and simple. I can't wait to receive my baked eyeshadows. This is my first time purchasing the Il Makiage baked eyeshadows, but I love baked products.
Every order order since the first one are absolutely Awesome! (Being that my first order was a foundation color that didn't blend well with my olive complexion)
No worries this company makes everything right and then some!
My second foundation is EXCELLENT no color clash there.
I have since ordered more beauty products as I am VERY Pleased with my results.
I recommend IL Makiage beauty products because they do what they say and stand behind everything they sell!
It was dry on my skin showed my wrinkles and make My face looks orange
I'm done the make up is okay 'n not great!' I work in a very hottt factory so at first it looks okay not better than my normal makeup which is from the Sephora collection! That's not even what has me so mad the fact that they've taken money they weren't supposed to has me super heated like everyone isn't out here struggling or something this is ridiculous and I'm canceling everything! I know that
I really appreciated how the company reached out to me via email to ensure I was happy with the product. I was—mostly—and wouldn't have taken the time to return because of that. But, because they asked, I told them the one area I wasn't totally happy with (regarding the shade) and now they're sending me a replacement—without me even asking. The customer service strategy strikes a great balance; reaching out, suggesting solutions, but not being pesky or overbearing. Really happy!
Appreciate the quick response and quick shipment of the new product.
Awaiting the match, but the step by step experience makes me feel more comfortable with ordering with a new line on line!
There is no customer service line so you handle everything through email except they are not timely about getting back.
I was charged three different charges yesterday which is on my credit card, but does not appear on my Io Makiage order history.
I keep reaching out and no one is getting back to me.
Great coverage and long lasting nothing else to say but it has to be 50 characters or more
I really wanted this work for me. The shade was spot on, made me look flawless, I'm in my mid 40's with no make up experience at all. The foundation was so simple to use and gave Hollywood results. However my skin didn't respond well and I started to break out. Coverage was great but not worth the breaking outs when used. I would definitely recommend if your not acne prone, it's the real deal.
Thank you so much for your quick response. We had a mix up with the order and right away sent me a $50 gift card. Thank you so much and I absolutely love the foundation. I get so many compliments.
I greatly appreciate being able to place an order and the products and the price are exactly what I was told when ordering. So far so good!
Did the foundation trial, my first choice wasn't a match so I did the exchange which was a breeze to do, happily surprised
I didn't get my return in on time and so I had to keep it but they made things right and gave me $50 gift to spend on anything on website that was awesome! And they are rather quick to respond I'm actually impressed
Not sure about the foundation, I didn't get the primer, so that may be why, but it feels heavy & is a bit light for my skin color, I do however like so far the Plump serum
Great products. Amazing customer service anytime i need help
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members