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Il Makiage

3.6

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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Il Makiage Reviews Summary

The company enjoys a generally positive reputation, with many customers praising the quality and effectiveness of its products, particularly in terms of skin care and makeup performance. Quick delivery and effective customer service interactions were frequently highlighted as strengths. However, concerns emerged regarding the ordering process, particularly issues with auto-renewals and unclear promotional offers that led to unintended charges. Additionally, some customers expressed frustration over the difficulty in managing subscriptions and the perceived lack of transparency in the purchasing process. Overall, while product satisfaction is high, improvements in customer communication and order management could enhance the overall experience.

This summary is generated by AI, based on text from customer reviews

shipping
366
quality
353
This company responds to reviews on average within 5 days

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Illinois
1 review
0 helpful votes
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Not my thing
May 11, 2023

I felt that this is to much cake on my skin.

I would like to return the product

Il Makiage attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: April 11, 2023
New York
1 review
0 helpful votes
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Easy to locate
April 11, 2023

It was very easy for me to find what I was looking for. There are tabs on the top of the page. You can click on what you're interesting in or you can do all if you unsure.

Date of experience: April 11, 2023
Georgia
1 review
0 helpful votes
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Love it!
April 11, 2023

I was told about this makeup brand from a friend. I am so happy that I gave it a try. It melts into my skin flawlessly. Thanks for finding my perfect match!

Date of experience: April 11, 2023
Virginia
1 review
0 helpful votes
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Shade didn't matched.
May 11, 2023

I ordered foundation. Foundation Shade is not matching with my skin. Did not expected this. Shade I got is very light for my skin.

Il Makiage attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: April 10, 2023
New Jersey
3 reviews
0 helpful votes
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Unbelievable coverage!
April 11, 2023

My second go at finding the perfect color with your company and I am very pleased actually was shocked at the flawless look I had, as well not feeling like I had any makeup on.

Date of experience: April 10, 2023
Ohio
1 review
0 helpful votes
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WOKE UP LIKE THIS FOUNDATION
May 11, 2023

This product feels great on. It goes on smooth, and is not heavy which I really like. I would not say it has the full coverage I was looking for, especially for the price. I am happy I tried the product, but will not purchase it again.

Il Makiage attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: April 10, 2023
Arizona
1 review
0 helpful votes
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Happy!
April 10, 2023

It's about time someone has a system that you people have.Buy trying out the product to match my skin.I have tried so many and had to throw them out and $ too thank you

Date of experience: April 10, 2023
Arizona
1 review
0 helpful votes
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EXCELLENT!
April 10, 2023

Customer service is phenomenal! I had a question and an issue finding just the right shade for my skin and immediately I had a new shade on the way to my door!

Date of experience: April 10, 2023
New York
1 review
0 helpful votes
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Not a match but I made it work!
May 10, 2023

The one that I received wasn't a perfect match, but after my contour and highlight routine, it blended pretty well. I just ordered another one today that seemed to be a better match. I absolutely love the primer and concealer. Although the foundation didn't match, it definitely looked like skin! I will be ordering again!

Date of experience: April 10, 2023
Georgia
1 review
0 helpful votes
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Good customer service
April 10, 2023

Usually when you buy a product and are not happy with it the company says to return it but there are always snafus. Not so with Il Makiage. I returned the product and was offered a credit to use on another product! I was very impressed - I have not received the new product yet but will rate it when I do.

Date of experience: April 10, 2023
North Carolina
2 reviews
0 helpful votes
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I love IL Makiage - So far everything I've ever tried, I love, and will continue to keep in my arsenal.
They do everything they say they can do, and the try before you buy option is fantastic! I've only had to send something back twice, and it was replaced same week - Customer service is stellar!

Date of experience: April 10, 2023
Florida
1 review
0 helpful votes
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Very satisfied with the product and will continue to use this product,

Date of experience: April 10, 2023
Virginia
2 reviews
0 helpful votes
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Rating
May 10, 2023

I have an existing order that is reoccurring, an on two occasions the order has been sent out but taken a while to receive. That is my only complaint. My order was sent out 3/28 and I still have not received the shipment.

Il Makiage attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: April 10, 2023
West Virginia
1 review
0 helpful votes
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Great Customer Service
April 10, 2023

My package was late and I was sent a code for 20% off my next order. Of course I ordered something right away. I love their products. Beautiful results! And I am picky!

Date of experience: April 10, 2023
Texas
1 review
0 helpful votes
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Easy peezy
April 10, 2023

Just got another bottle foundation it was easy as usual, I look forward to my next purchase!

Date of experience: April 9, 2023
Illinois
1 review
0 helpful votes
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Ordering made easy
April 10, 2023

I like the ease with which your company chooses your color. It's very detailed and specific and I'm hoping the color I receive will be my perfect match. I'm excited to get started!

Date of experience: April 9, 2023
Minnesota
1 review
0 helpful votes
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Site is so confusing and I'm redirected whenever I try to purchase a particular product.

Il Makiage attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: April 9, 2023
Delaware
1 review
0 helpful votes
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I took the test online which said it would match your shade. Mine is a little lighter than my skin tone but only noticeable to me. I got a promotional bottle plus a mystery product for $5.00. I didn't realize at the time that there was a condition that if I kept it for 2 weeks or something they would charge me for a full price bottle and send me another one. So imagine my surprise when I saw a $45.00 charge on my debut card for this company. I did get in touch with a rep and was able to get a refund for it. I do not intend on buying from this company again. The makeup they sent me was fine, but I get the same quality from my regular bottle of CoverGirl at the drug store for $6.00. I don't see a reason to spend more than that for makeup.

Date of experience: April 9, 2023
Canada
1 review
0 helpful votes
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Self tanner
April 9, 2023

I haven't tried it or even received it yet so my review is just to say the process seems easy and hopefully it results in the right tone (colour) of tanner for me. I will write another review when I try it after it arrives.

Date of experience: April 9, 2023
Illinois
1 review
0 helpful votes
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Fast and easy
April 9, 2023

Overall great experience love my power rewind. Wish the packaging was different, have no clue when its about to run out. The bottle is seems to have more product then it actually does. This stuff is worth every penny.

Date of experience: April 9, 2023