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Il Makiage Reviews Summary
The company enjoys a generally positive reputation, with many customers praising the quality and effectiveness of its products, particularly in terms of skin care and makeup performance. Quick delivery and effective customer service interactions were frequently highlighted as strengths. However, concerns emerged regarding the ordering process, particularly issues with auto-renewals and unclear promotional offers that led to unintended charges. Additionally, some customers expressed frustration over the difficulty in managing subscriptions and the perceived lack of transparency in the purchasing process. Overall, while product satisfaction is high, improvements in customer communication and order management could enhance the overall experience.
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I've had a few snafus with these people. I do like the products, but they don't seem to care about the customer experience. I usually consider this when I make a purchase, and with so many choices out there, I don't need to buy from inflexible people.
My color was a little too light but I figured I'd use the bottle and then Makiage contacted me to ask if I was satisfied. I told them the color was a bit off but that it was ok yet they STILL wouldn't accept that and are sending me a new color. Awesome customer service!
Very easy to answer questions to find what shade best fits my skin type. Very knowledgeable.
For the 1st time in my life (I am 65) I have the perfect color match. It is soo smooth; does not settle into my wrinkles and a small amount covers flaws. Truly amazing. The tutorials very helpful.
Ordering easy and efficient and items received soon after. I am a devoted customer. Thank- you
I received two 15-dollar vouchers that were very difficult to use. Ended up not being able to use them on one purchase which I discovered at the last minute. The automated help was awful and could not seem to address the issue. Il Makiage works well as long as what you want to do follows their standard flow. The minute you need human intervention, forget about it. Also, the website is too pushy trying to get you to make additional purchases when you're trying to check out. The constant pushing of the subscription service is obnoxious. This is unfortunate as I like the products.
I like the test to help you find your match. I made the order already, can't wait to try it out.
I had a few questions about my order. Jordan was great with a quick response and solution! It's so great to find a company that responds so quickly & wants to make the customer happy! Jordan assistance was beyond my expectations!
Great customer service. Love the products. I love that they send full size products with your order for you to try. I am hooked.
My color was wrong, and I went over my time, but they honored their claim, and our shipping the correction to me
I am sure this make up will be good, looking forward to receiving it.
Love,love it! Fantastic products
Light, good covering foundation,
Counturing,highlight,long wear lipstick
Serum,eyeliner, lip liner, brow pen..
I ordered and my product did not match my skin very well and I reached out to the company and they had great customer service and responded and resolved the problem quickly! Thank you!
I just put in an order and I'm hoping the foundation is a perfect match.
It doesn't have full coverage. I still can see some small stains on my face. The concealer doesn't my dark circles. I guess I was hoping for better results. The foundation shade match pretty good my skin and it feels light. I'm planning to return it, because I am sure I'm not going to pay all that money and not using the product.
It wouldn't take my credit cards. It said they were prepaid cards but neither of them were. I had to buy it regular for my card info to work.
I really didn't notice any differenxe between this.product and my concealer & foundation or even my tinted moisturizer. And those products are less expensive.
The process took a little while, but I appreciated that reps engaged with me on social media and then sent me to customer service directly. It was pretty easy. I was surprised the color did not match at first. But the replacement color does. I was shocked to see how similar (in the bottle) they look because the first match seemed pretty far off to me. I am not sure I think this product is worth the cost. Once the color was matched, this really isn't any better than anything else I've bought. But it was an easy process and I had some fun with it.
I thought I could get the code: welcome 10 to apply on my first time order but there is no code for me to click and my order was already processed without applying the code. I am upset.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members