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Il Makiage

3.6

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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Il Makiage Reviews Summary

The company enjoys a generally positive reputation, with many customers praising the quality and effectiveness of its products, particularly in terms of skin care and makeup performance. Quick delivery and effective customer service interactions were frequently highlighted as strengths. However, concerns emerged regarding the ordering process, particularly issues with auto-renewals and unclear promotional offers that led to unintended charges. Additionally, some customers expressed frustration over the difficulty in managing subscriptions and the perceived lack of transparency in the purchasing process. Overall, while product satisfaction is high, improvements in customer communication and order management could enhance the overall experience.

This summary is generated by AI, based on text from customer reviews

shipping
366
quality
353
This company responds to reviews on average within 7 days

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California
1 review
0 helpful votes
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Not what expected
May 19, 2023

Nothing like the advertisement. Big disappointment!

Il Makiage attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: April 18, 2023
Utah
1 review
0 helpful votes
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Unauthorized charge
May 19, 2023

I did not order the power serum and I want to be refunded immediately.
I am through 100% with your stupid company who keeps popping up with "add-ons" when I'm trying to place an order. If I had wanted it I would have order it in the first place. Will Never order from you again.

Date of experience: April 18, 2023
California
1 review
0 helpful votes
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Horrible. Been trying to track my order and the shipping company USPS is still awaiting the product after 8 days!

Il Makiage attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: April 18, 2023
Arizona
1 review
0 helpful votes
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Fantastic Customer Service!
April 19, 2023

I had ordered my first bottle of foundation.
Upon receiving it, it had a leak around the base and a mess of foundation in the packaging. I immediately contacted customer service and received a new bottle today. I'm so thrilled to try it tomorrow. Thank you thank you

Date of experience: April 18, 2023
North Carolina
1 review
0 helpful votes
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This is my third time ordering. I have found the products are quality items and the customer service is top notch. Have had an extremely positive experience

Date of experience: April 18, 2023
Canada
1 review
0 helpful votes
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Excellent customer service!
April 18, 2023

I ordered some make up online to try something different. The colour matching was excellent.
Great follow up from the company to ensure the product works!

Date of experience: April 18, 2023
Canada
1 review
0 helpful votes
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IL Makiage
April 18, 2023

Love the Primer! My foundation was a bit too light but I can blend it with a darker one if I need to.

Date of experience: April 18, 2023
Indiana
1 review
0 helpful votes
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Too Expensive
May 18, 2023

I ordered/received foundation and concealer for a grand total of $109.14… yep,way to expensive

Il Makiage attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: April 18, 2023
Arkansas
2 reviews
0 helpful votes
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Giving makeup a second Chance!
April 18, 2023

I often broke out with over the counter makeup so I just stop using makeup but since I started using IL Makiage, my face has been pimple free. Love that it feels like nothing on my face and last all day!

Date of experience: April 18, 2023
Pennsylvania
1 review
0 helpful votes
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I had a question and they responded very quickly and were very thoughtful and helped me through my issue no problem!

Date of experience: April 18, 2023
Nevada
1 review
0 helpful votes
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Order experience
April 18, 2023

Quite easy. Very quick. Hoping to receive order soon. Excited to see if all those question results were accurate

Date of experience: April 18, 2023
Ohio
1 review
0 helpful votes
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Great
April 18, 2023

I never have a problem ordering online. It's very simple to go to the product you want and order it. If you need more information, it's right there.

Date of experience: April 18, 2023
California
1 review
0 helpful votes
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Horrible
May 18, 2023

Not only was it not my color but it was super thick and Cakey. Not cute at all! How do I return

Il Makiage attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: April 18, 2023
Canada
1 review
0 helpful votes
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Unsatisfactory
May 18, 2023

Unfortunately the foundation & concealer both were too light for my completion and didn't cover well.

Il Makiage attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: April 17, 2023
Virginia
1 review
0 helpful votes
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Awesome Customer Service
April 17, 2023

It took me a couple of tries to get the right shade in foundation and concealer. They can only go by my answers and I was a little off. But no worries! The incredible staff made it all right. I am a customer forever and will tout their awesomeness to anyone who will listen

Date of experience: April 17, 2023
California
1 review
0 helpful votes
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Amazing Customer Service
April 17, 2023

My shade was off unfortunately and I wasnt able to send back within my 14 day deadline. I sent an email and within less than 24 hours, I was advised that I could keep the shade that didnt match and was sent another to replace it in hopefully my color. So impressed with the service.

Date of experience: April 17, 2023
Canada
1 review
0 helpful votes
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Customer Service
April 17, 2023

I had an issue with a color match of products ordered. Once I brought it to the attention of the CS department, they were extremely prompt to address the issue and was very helpful in offering a solution. Beine a new customer, I can say the CS was VERY impressive, I will be a customer for life based on the CS and how easy they have made it to shop online fpor their products. Ndeedless to say thier products are pretty awesome as well. From the packaging to the actual products, simply awesome. GOOD CS nowadays is very hard to find, I think other companies to take a few lessons from IL MAKIAGE, you guys have mastered it. Thank you.

Date of experience: April 17, 2023
New York
1 review
0 helpful votes
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Meh
May 17, 2023

This review is more for the website I have gift cards & I can't use them all one time which I would like to do & buy more at one time so since I can't the gift cards a pretty useless I won't do separate ordering

Date of experience: April 17, 2023
California
1 review
0 helpful votes
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Great
April 17, 2023

Great at responding to your questions and concerns

Date of experience: April 17, 2023
Florida
1 review
0 helpful votes
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I ordered a foundation and was sent the wrong color. When I reported this the response from customer service was quick and they offered to send me the correct color. I am still waiting for it though. I thought it would have been shipped via expedited mail since I waited at least 7 days for the original one to find out the company made a mistake. This is why this is not a five star review.

Date of experience: April 17, 2023