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Il Makiage Reviews Summary
The company enjoys a generally positive reputation, with many customers praising the quality and effectiveness of its products, particularly in terms of skin care and makeup performance. Quick delivery and effective customer service interactions were frequently highlighted as strengths. However, concerns emerged regarding the ordering process, particularly issues with auto-renewals and unclear promotional offers that led to unintended charges. Additionally, some customers expressed frustration over the difficulty in managing subscriptions and the perceived lack of transparency in the purchasing process. Overall, while product satisfaction is high, improvements in customer communication and order management could enhance the overall experience.
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I have never used products that I can actually see a difference before, until IL Makiage! I get complimented all the time on how young my face looks for my age. All down to the wonderful serums and Woke Up like this Foundation which is beautiful on me. I'm hooked!
Well I wish I could say that I had a good experience, I really do. But the purchase that I made came out of my account on April 4th and I still have yet to get my product. When I contacted the company they said that it looked like it had been delivered but they would send out a new one. I never got it for the second time. So, today I reached out again. I literally got the same reply. I can definitely say, that my hopes are not high for getting my product. So disappointed
I seldomly used the eye cream since you cannot wear makeup over it however, the bottle stopped pumping and I would have to open and try to dab some in my finger. It also feels empty minimal comes out. Which means it lasted a few times. I don't know if its a defect or if this is just how it works. Not worth the money even though I did like how it worked. At the same time I also purchased the anti aging which the bottle and product are working fine and I use the agog daily around my mouth. So it doesn't seem right that the eye I rarely used is out and not working.
Was very skeptical of the claims this product was making. However, I was looking for a new foundation as I had grown unhappy with the one that I was using for many years. Boy, was I pleasantly surprised. The product looks very natural yet gives good coverage. I will become a loyal user.
I ordered for the first time and the color was off and 2 weeks was not enough time for someone who doesn't wear make up daily. Now I stuck with it and now I am trying again with a different shade and it's not cheap!
II MAKIAGE Has been awesome, I love all the products from foundation to the skincare line and of course all the makeup. Shipping is also super fast! Customer support is great and they even give you a great offer for your birthday! Need I say more…
I had an issue with my foundation color after the return date and they were so helpful and sent me a replacement color for free! Customer service can make or brake a company and their customer service is amazing!
I recently purchased the concealer and got a shade that was too light. To my astonishment (and absolute delight) it's being replaced. Wonderful customer service and the product itself is fabulous!
I was charged for two samples because I mistakenly did not return the one that did not match. I was given a gift certificate of $50 in exchange, which I have since spent I appreciate this very much.
My initial order arrived quickly but I'm paler than I thought! So Woke Up Like This shade 30 was too dark and too orange. I sent an email right away to customer service. Within minutes I got a reply and we reevaluated my shade and order. Within 2 days my new shade 20 arrived and it was a perfect match! Thanks Jordan T for making everything right!
I had no problems with your website but originally I tried to purchase via your Instagram ad and was able to complete the questionnaire and fill out my email and when I tried to if I am correct the see your shade button I was stalled. It would not let me continue from there.
I was looking for new primer and foundation. I have been wanting to order this but was nervous ordering online. But the whole process was so so easy and went smoothly! Can't wait for it to arrive. Looking for great makeup for a family member's wedding and for everyday makeup.
Enjoyed the product selection and purchase process even the "marketing" options for adding more at reduced prices.
I also appreciate how the additional communications are prominently proving the options to manage the subscription as needed. Most subscriptions make this difficult in hopes you will forget and just spend money without knowing/intentionally wanting more product.
OMG, this has been the best CUSTOMER SERVICE I have EVER had encounters with! Top notch service.
When you think of customer service. II Makiage Customer Service is top notch service hands down! My issue was resolved within minutes. The response turn around time was less than a minute. I am totally speechless! Keep up the great job!
Thank you so much for rectifying my situation in a timely fashion.
The customer ser
The make-up came and it stated I had 7 days to return if for whatever reason. I didn't open it until after that, and when I did the color was very close unless I tan. So I wrote the company saying I needed a shade darker, and I would pay for it since its been more than the 7 days. I got a return letter from Jordan, and in the end they shipped darker color for free.
Love the products. They really do what is said. A little pricey but its worth it! I will continue to keep buying. Thank you.
I have been using this cream for a month, figured give it some times before rating it. And I have not seen any change in my skin. The cream is smooth and easy to apply. But I was hoping for firmer and tighter skin result and I have not seen that, also to smooth out my age spots again I haven't seen any change
This product is the best! It was delivered in a very timely manner(which was good because I was super excited about trying it!). The foundation is light but provides the perfect amount of coverage I need. I've already ordered two more bottles to keep me stocked
The 85/66 sun foam is the best self-tanner I have ever used. Looks so natural! Easy to apply...love this product!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members