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Il Makiage

3.6

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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Il Makiage Reviews Summary

The company enjoys a generally positive reputation, with many customers praising the quality and effectiveness of its products, particularly in terms of skin care and makeup performance. Quick delivery and effective customer service interactions were frequently highlighted as strengths. However, concerns emerged regarding the ordering process, particularly issues with auto-renewals and unclear promotional offers that led to unintended charges. Additionally, some customers expressed frustration over the difficulty in managing subscriptions and the perceived lack of transparency in the purchasing process. Overall, while product satisfaction is high, improvements in customer communication and order management could enhance the overall experience.

This summary is generated by AI, based on text from customer reviews

shipping
366
quality
353
This company responds to reviews on average within 7 days

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Nebraska
1 review
0 helpful votes
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Fast and easy
April 24, 2023

Saw a video on tiktok about the site and products so I went to the site and ordered makeup and now tanner.

Date of experience: April 23, 2023
Illinois
1 review
0 helpful votes
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Exchange
April 23, 2023

I am so happy with the customer service your team has shown me. Top notch *****

Date of experience: April 23, 2023
Massachusetts
1 review
0 helpful votes
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Tanning Foam
April 23, 2023

Love love love your products. Only con is that your shipping is entirely too long.

Date of experience: April 23, 2023
New Jersey
1 review
0 helpful votes
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Return
April 23, 2023

Thank you the help with the exchange. The color was a little off so I hope the next color will be better.

Date of experience: April 23, 2023
Georgia
1 review
0 helpful votes
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Easy Peasy!
April 23, 2023

I always struggle to find the right foundation shade, but the quiz make it super easy!

Date of experience: April 23, 2023
Arizona
2 reviews
0 helpful votes
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I can't use anything else
April 23, 2023

I'm obsessed with this concealer. I tried using drugstore brands and another one I got at Ulta, and nothing compares to this. It does not sink into my fine lines and pores like every other concealer seems to. It covers just enough for my light acne scarring and literally leaves me looking flawless. The shade is the perfect match for me and this lasts several hours (when I set it with setting powder) until I start getting a bit oily again. In love with this.

Date of experience: April 22, 2023
California
1 review
0 helpful votes
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Customer service
April 23, 2023

I wasn't pleased with the initial shipping of the product and I was very vocal about it. However, Emma reached out very promptly and turned my experience into a pleasant one. Great customer service from her.

Date of experience: April 22, 2023
Georgia
1 review
0 helpful votes
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Excellent Product!
April 23, 2023

I've purchased a few beauty items from this company and I haven't been disappointed. The products are of the best quality. The eyeliner that I just purchased is definitely the best and lasts ALL DAY! Love it.

Date of experience: April 22, 2023
Canada
1 review
0 helpful votes
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II Makiage products
April 22, 2023

II Makiage surprised me how quick the delivery was.
Ordered Sunday came Monday I live in Ontario Canada.
The primer makes my skin feel like satin
Couldn't stop touching my face.
Haven't tried the tanning foam yet
Did try the foundation,but didn't notice much difference.
Just ordered the plumper,serum & mascara,so will have to see

Date of experience: April 22, 2023
Louisiana
1 review
0 helpful votes
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Amazing Product!
April 22, 2023

I will first say I am not a fan of the prices, but the products I have used so far are worth it! Once I got the correct foundation color my makeup process has been so flawlessly fast! I will be ordering a darker color for the summertime and tanning season! The primer goes on smoothly and smells amazing! The mascara extends and separates perfectly though I do wish it could make them a little thicker my eyelashes are rather sparse…lol. I just put in another order for an Infinity lip cream and the power boost serum for skin care…can't wait for it to get here! If the price is my least favorite thing then I just have to say at some point you need to believe…YOUR WORTH IT!

Date of experience: April 22, 2023
Canada
1 review
0 helpful votes
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Great makeup!
April 22, 2023

Wonderful foundation, fabulous concealer! Perfect color for me. Lovely lightweight look and feel with good coverage. Doesn't look dry or chalky. Looks like me only a smidgen better! Lip color wasn't the right color for me and it made my lips look very dry and old! Going to return it. Had trouble downloading labels. We'll see how the return process goes. If it is smooth, I'd up my stars to five, not smooth, the stars are falling…!

Date of experience: April 22, 2023
Canada
1 review
0 helpful votes
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Satisfying!
April 22, 2023

I ordered your foundation weeks ago and it is fantastic. I want to know if you have a night cream. As I would love to buy one..

Date of experience: April 22, 2023
Nebraska
1 review
0 helpful votes
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Foundation
April 22, 2023

I don't think the color is a perfect match…but I do like the coverage

Date of experience: April 22, 2023
Canada
1 review
0 helpful votes
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Awesome
April 22, 2023

Ordering is awesome and easy and tailored to me! Easy

Date of experience: April 22, 2023
Arkansas
1 review
0 helpful votes
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No place to put discount code
May 22, 2023

My sister in law told me to get this and I had a welcome 10 discount code and when paying no place to give my fisccodr

Il Makiage attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: April 22, 2023
Ohio
1 review
0 helpful votes
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Products are great
April 22, 2023

My second order, product quality is amazing so I ordered again.

Date of experience: April 22, 2023
Massachusetts
1 review
0 helpful votes
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The Best Customer Service I Have Ever Seen
April 22, 2023

The foundation and brush are fantastic! Highly, highly recommend!
Originally I ordered the foundation after two of my friends were raving about it. A few weeks go by, tracker says it was delivered but nothing. I'm thinking I'm at least going to be paying for shipping & handling and probably having to follow up multiple times. NOPE! Contacted customer service, received a response in about 30 mins saying they'd ship me out another order, No cost to me and confirmed my address. They even threw in a little something extra for the issue, which I'm positive was USPS bc this isn't the first time I haven't gotten something I ordered.

They are incredibly on top of their customer service. Helpful, kind, quick to respond. I'm honestly astounded.

Date of experience: April 21, 2023
Canada
1 review
0 helpful votes
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Good job!
April 22, 2023

Première couleur de fond de teint trop foncée. Ils m'ont envoyé une couleur plus pâle très rapidement en plus de me donner une carte cadeau de 20$!

Date of experience: April 21, 2023
California
1 review
0 helpful votes
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Damaged Goods
May 21, 2023

I ordered my items for a trip to Cabo that I took last week. I hadn't opened the packaging until last week Thursday (before I left). When I opened the foundation, the entire top came off and liquid went every where. As if the black spout wasn't properly glued or secured to the glass bottom. I will need a replacement sent as soon as possible.

Il Makiage attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: April 21, 2023
Canada
2 reviews
4 helpful votes
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Great products. Highly recommended
April 21, 2023

You gotta try to believe it. Awesome coverage when I tried for the first time I was amazed you won't be disappointed and if you are the refund your money

Date of experience: April 21, 2023