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Il Makiage

3.6

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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Il Makiage Reviews Summary

The company enjoys a generally positive reputation, with many customers praising the quality and effectiveness of its products, particularly in terms of skin care and makeup performance. Quick delivery and effective customer service interactions were frequently highlighted as strengths. However, concerns emerged regarding the ordering process, particularly issues with auto-renewals and unclear promotional offers that led to unintended charges. Additionally, some customers expressed frustration over the difficulty in managing subscriptions and the perceived lack of transparency in the purchasing process. Overall, while product satisfaction is high, improvements in customer communication and order management could enhance the overall experience.

This summary is generated by AI, based on text from customer reviews

shipping
366
quality
353
This company responds to reviews on average within 7 days

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Indiana
2 reviews
0 helpful votes
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My experience
May 5, 2023

I was pleased with customer service.
The product didn't work for me maybe bc I ordered wrong skin type.
Customer service was excellent!

Date of experience: May 4, 2023
California
1 review
0 helpful votes
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Color help
May 5, 2023

I ordered Woke Up Like This and loved the texture and application. However the shade made me grey looking. I reached out to customer service and they helped me select another shade and in under an hour from sending my first message they set me up with a replacement for free! Awesome response

Date of experience: May 4, 2023
Texas
1 review
0 helpful votes
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Not My Favorite
June 3, 2023

The color I received wasn't right compared to my skin (too light) and didn't last throughout the day.

Il Makiage attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: May 4, 2023
Ohio
1 review
0 helpful votes
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Great company & products
May 4, 2023

I ordered foundation and self tanner. Only my foundation was delivered. I emailed customer service and within an hour I got a response they were sending another and also gave me a generous gift card to make up for the mistake. I love the foundation. It matched me perfectly. The self tanner is amazing. I love you don't have to wash it off and it dries super fast. I've got friends ordering now! I will be ordering again!

Date of experience: May 4, 2023
Andrea H. Il Makiage Rep
over a year old

SO glad you’re loving everything. We bet it looks too gorgeous on you!

Oklahoma
1 review
0 helpful votes
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Struggling to find a shade
June 3, 2023

Had 2 different 'perfect match' shades and neither were correct

Il Makiage attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: May 4, 2023
Indiana
1 review
0 helpful votes
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Review
June 3, 2023

I want to try it. I do not want to subscribe and pay every 3 months. Misleading in the representation. Railroaded

Il Makiage attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: May 4, 2023
Georgia
1 review
0 helpful votes
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Best Ever!
May 4, 2023

Trusted the process! I am a 4/5 year owner of this product. Will definitely continue purchasing!

Date of experience: May 4, 2023
Andrea H. Il Makiage Rep
over a year old

Yes, SO happy to hear this. We got you for life!

Hawaii
1 review
0 helpful votes
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Not good
I'm an Interior Designer with hotels ect busy job trying to manage wrong color was too much work.
Should be easy to have confidence in product.
Especially if not right

Il Makiage attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: May 4, 2023
Iowa
1 review
0 helpful votes
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Fast shipping, it even comes packaged cute!
I was so nervous to try this because of all my other negative experiences with self tanner.
I'm so glad I gave this a try! It's better than I imagined! It's the perfect shade and so easy to apply. I'm a bit of a "mess every thing up" kind of person, I couldn't mess this up if I tried!

Date of experience: May 3, 2023
Andrea H. Il Makiage Rep
over a year old

This comment legit makes us so happy. You’re the best!

California
1 review
0 helpful votes
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4
June 3, 2023

First color was off didn't cover like the video I suggest a primer

Il Makiage attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: May 3, 2023
Oklahoma
1 review
0 helpful votes
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Perfection!
May 4, 2023

The foundation in spot on and lasts all day. The color matched my skin tone and it goes on easily with great coverage.

Date of experience: May 3, 2023
Andrea H. Il Makiage Rep
over a year old

So glad you’re loving everything. We bet it looks too gorgeous on you!

Alaska
1 review
0 helpful votes
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I really like their products.
May 4, 2023

I ordered the tanning foam. This is my second time buying it. It's super easy to put on and hydrating! ( My skin is sensitive) There's no orange after tone. I highly suggest it.

Date of experience: May 3, 2023
Andrea H. Il Makiage Rep
over a year old

This comment legit makes us so happy. You’re the best!

Colorado
1 review
0 helpful votes
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Great service
May 4, 2023

I needed to exchange my foundation and I missed the window but they did it for me anyways.

Date of experience: May 3, 2023
California
1 review
0 helpful votes
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Unsure
June 2, 2023

I made an order back in February or March and I never received it so I make another order, I haven't received it and I'm getting extra charges on my card, so do if the company is real or not

Il Makiage attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: May 3, 2023
Washington
1 review
0 helpful votes
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I was so pleased with the customer service I experienced and received with Makiage - no hassles or fuss and no waste of my time! They went beyond the call of duty to make sure I received the perfect product and color for me! Thank you Makiage! Customer earned!

Date of experience: May 3, 2023
Andrea H. Il Makiage Rep
over a year old

Thanks for the love!

Michigan
1 review
0 helpful votes
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Love it
May 3, 2023

Love the products worth the money great service easy ordering and checkout

Date of experience: May 3, 2023
Andrea H. Il Makiage Rep
over a year old

SO happy to hear this! We know the products look too good on you!

California
1 review
0 helpful votes
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Remarkable
May 3, 2023

Fabulous Products! They nailed it! Customer service is awesome too!

Date of experience: May 3, 2023
Andrea H. Il Makiage Rep
over a year old

❤️ ❤️ ❤️

California
1 review
0 helpful votes
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Easy
May 3, 2023

Ordering was fast and easy. I did have some questions and they were able to answer them.

Date of experience: May 3, 2023
Louisiana
1 review
0 helpful votes
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I ordered two products from them and I would get the brush for free and did not. I actually had to by the brush. I know they or on Facebook I will post this up there so know one else has the same problem.

Il Makiage attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: May 3, 2023
North Carolina
1 review
0 helpful votes
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Customer for life
May 3, 2023

I purchased the foundation and the match was perfect. I loved how it looked and feel. The customer service is top notch. My dogs knocked my foundation bottle off my vanity causing it to break. I only had it for a month and customer service was amazing at helping me with a replacement bottle in time for my daughter's graduation ceremony. I love this company

Date of experience: May 3, 2023