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Il Makiage Reviews Summary
The company enjoys a generally positive reputation, with many customers praising the quality and effectiveness of its products, particularly in terms of skin care and makeup performance. Quick delivery and effective customer service interactions were frequently highlighted as strengths. However, concerns emerged regarding the ordering process, particularly issues with auto-renewals and unclear promotional offers that led to unintended charges. Additionally, some customers expressed frustration over the difficulty in managing subscriptions and the perceived lack of transparency in the purchasing process. Overall, while product satisfaction is high, improvements in customer communication and order management could enhance the overall experience.
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Site deleted my order by the time I checked out. Had to recreate my user name, password and all other info twice! What a pain!
I love this makeup! I needed one shade darker for summer and this company made the exchange so easy. Great customer service!
Well I was given a e-gift code and tried to use it. I was having so much trouble and could not find out where to enter. I reached out to your company and was quickly (very good) a list of things to try to make it work (that was frustrating). I finally figured out how to apply. After that order, I decided I should have ordered the eye cream and had an additional code to use. Well it would not allow me, so I gave up. I would have ordered more but it seems your system makes it difficult. Thanks for listening/ allowing me to express.
Makes it difficult to get the shade without asking if I have yellow in my skin tone. You shouldn't insist on products that you have available until the customer tries your product. I believe if a customer is happy with the product they will find it.
The eye cream made my under eyes turn black, it didn't depuff. I'm very disappointed in the product but was excited when I ordered
It doesn't work well this other skincare. I am going to try your skincare and see if it does better.
First, i am not computer savvy, but ordering was so simple, i love it….
As for your product, i should get my next order free, because, i literally convince at least 4 people to try your product, and they did and love it, just as much as i do….
This Brand has great customer service and this makes it very easy to shop!
I have ordered the woke up like this foundation before and I'm just in love with it!
It's a good product but I couldn't get a replacement or refund for the wrong shade that they recommended. Too little amount in the container for the price!
I will buy from this company again, my foundation came back the wrong color, and I went past the exchange time. They made it right by sending me one that hopefully works. I love this foundation, and thank you for exchange it
I love your products but I would think that by now my price would be a little lower, since I always order from you guys?
Your foundation is the best I've ever used.
I love your products, service and convenience. You made me so happy and I am a brand new person because of your beautiful and good quality products. You should be here in San Francisco we love you IL MAKIAGE...GB!
Not my first, easy to purchase and fast delivery in the majority of my purchases
Fast shipping, exchanges were handled with no difficulties. Shipping package is always secured with no damage to products.
I was debating buying this product because of the price, my inability to match my skin tone with any makeup, and the reviews seemed too good to be true. Although I received 2 shades that didn't work for me customer service was friendly, fast, patient, and more than willing to help me get the correct shade! By far the best customer service I have ever experienced! I did get the perfect shade and they have gained a lifelong customer. If you're skeptical I hope this review can put your mind at ease.
YES, we got you for life!
Is amazing how quickly I can place an order online, once I knew the foundation I needed it took less than a minute to place an order. Can't wait to get my second shipment with a bonus gift.
The make-up is great, i love the foundation, it is so smooth, it does not even look like i am wearing any make-up and the shade is perfect for me!
SO happy to hear this, Connie! We know it looks too good on you!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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