Il MakiageReviews 8,922

Signed up to prepay to get the discounts then added another replenish item but wasn't given the discounts or free shipping

I received notification that my Try Before You Buy had been delivered, yet I did not receive it. I contacted IL Makiage and within MINUTES, my problem was rectified, a new TBYB order had been placed, I received a gift certificate, and placed an order for some other goodies! I have never had such a quick and awesome customer service experience EVER! I will recommend this company to everyone I know, even though I have not received any product yet...although I'm sure it's AWESOME! Will definitely let ya'll know! Thank you, Holly B and Jordan T for your awesome customer service!

Came on time, approx. 5-6 days after I ordered. I got WOKE UP LIKE THIS Shade #140 with the brush and an eyeliner as a gift.

The pros: I like the finish, it's not cakey and quite light. The shade matches maybe like 90% of my skin tone. So, not too bad.

Cons: It doesn't cover my dark spot, and I don't even have a lot of dark spots. What is advertised as the foundation covering the skin flawlessly is not the case with me. You need to use more than 2 pumps to cover the spots, which eventually turn out to be too heavy on the skin.
I can achieve this result with my other foundations.

I have to cancel the subscription as I think, the coverage is not as good as advertised.

I bought the product in January and received it and trued. It was just OK and I wanted to initially send it back since they claimed they would not charge me for the trial period. I decided to try it again and the cover was a little better, so I decided to keep it. That was in January. Then today 5/1/2023, I was paying bills and checked my checking account and was charged $66! I DID NOT SIGN UP FOR THEIR AUTO-REPLISHMENT! I had to call my bank, they recommended that I terminate my card, they would need to reissue me another one, then I have to file a reverse charge complaint to get my money back. This is crazy. I wish I had read reviews here instead of on Facebook. Since it's a credit card/debit card it had to be shut down immediately. I then went to the make-up's website to make sure that even if I did accidently sign up for auto-replenishment I wanted it cancelled. I'm done with them.

I love this company! They check in with cute messages, but not too many, and I have received generous coupons and discounts.

Ordering was fine. Website was fine. The quiz helps you. But I was not a fan of pushing the autoship when I haven't even tried the products yet. My experience with these online companies i don't know, is that when you don't like it, it's hard to complain or cancel. Then pushing me to add extra items to my cart or even after I ordered.
And asking for a survey now, how did we do? My only experience was with ordering. I haven't received or used my products yet. Maybe slow your roll and let us actually try them before you offer an autoship or ask for feedback? Just my two cents.