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Il Makiage

3.6

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Il Makiage Reviews Summary

The company enjoys a generally positive reputation, with many customers praising the quality and effectiveness of its products, particularly in terms of skin care and makeup performance. Quick delivery and effective customer service interactions were frequently highlighted as strengths. However, concerns emerged regarding the ordering process, particularly issues with auto-renewals and unclear promotional offers that led to unintended charges. Additionally, some customers expressed frustration over the difficulty in managing subscriptions and the perceived lack of transparency in the purchasing process. Overall, while product satisfaction is high, improvements in customer communication and order management could enhance the overall experience.

This summary is generated by AI, based on text from customer reviews

shipping
366
quality
353
This company responds to reviews on average within 7 days

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California
1 review
0 helpful votes
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All I wanted to do was order something I'd heard about but when I tried to check out multiple times I could not close screen for future auto delivery sign up. Since I'd never used the product, what sense would that make? So I signed up just to be able to check out and will cancel that aspect of it when I get the product. Seriously off-putting and pushy. I have no idea what I will think of the product yet.

Il Makiage attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: April 30, 2023
Colorado
1 review
0 helpful votes
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Too many add on screens
May 30, 2023

There needs to be less add on screens after you've purchased your product because now I have a product coming that I never wanted and now have to waste my time returning it when it arrives which is a complete inconvenience to me.

Il Makiage attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: April 30, 2023
New Jersey
1 review
0 helpful votes
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Why all the powder foundation shades not available. My favorite lipstick shade is not available. Gift card application is not user friendly

Il Makiage attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: April 30, 2023
District of Columbia
1 review
0 helpful votes
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The product felt great on my skin
April 30, 2023

The color was off, but they honored their and is correcting the color. That also gave me the option to just return it with no pressure.

Date of experience: April 30, 2023
Washington
1 review
0 helpful votes
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Allergic reaction
May 30, 2023

For first 2 to 3 weeks the foundation worked fine. But then I started noticing pimples on my face. I discontinued using it and now don't see any pimples. Looks like allergic reaction to the foundation.

Il Makiage attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: April 30, 2023
Wisconsin
1 review
0 helpful votes
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Not satisfied
May 30, 2023

Did not recieve my " try before you buy", contacted them and they sent a replacement right away. They also walked me through hoe to manage my auto subscription

Date of experience: April 30, 2023
Tennessee
1 review
0 helpful votes
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When I selected to do auto ship every 4 months it showed my discount but then my card was charged the price without the discount and the email I received was without discount. Not a good way to promote a business

Il Makiage attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: April 30, 2023
California
1 review
0 helpful votes
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Self Tanning and Foundation
April 30, 2023

Both products are amazing and the best out there! The products are is premium! You have me as a client! Thank you, Aimee Bowers

Date of experience: April 29, 2023
South Carolina
2 reviews
3 helpful votes
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I ordered, have two charges (holds) on my bank account. Can't get an answer or confirmation number.

Il Makiage attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: April 29, 2023
Connecticut
1 review
0 helpful votes
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Great products
April 29, 2023

I am excited to try your products for the first time

Date of experience: April 29, 2023
California
1 review
0 helpful votes
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Excellent
April 29, 2023

Excellent customer service. I am trying a new product only because the customer service is exceptional. Thank you

Il Makiage attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: April 29, 2023
California
1 review
0 helpful votes
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Fantastic
April 29, 2023

The site was easy to navigate. Finding my foundation was simple and check out was effortless

Date of experience: April 28, 2023
Andrea H. — Il Makiage Rep
over a year old

Thanks for the love, Lisa

Florida
1 review
0 helpful votes
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Helpful
April 28, 2023

The customer service is very good, I tried a few products and wasn't happy with the result the II Makiage team stepped right up and looked for a way to meet my needs.

Date of experience: April 28, 2023
Illinois
1 review
0 helpful votes
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Review
April 28, 2023

It blends well but not happy with the color. It doesn't match with my skin

Il Makiage attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: April 28, 2023
Canada
1 review
0 helpful votes
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Easy to order
April 28, 2023

Was very easy to click on different options about my skin if u were to ask me what kind of skin I had upfront I would of said "I do not know" easy to click skin descriptions easy to place order, a gazillion other things offered to order, all with option to "skip" I appreciate the ease of ordering looking forwards to receiving product and seeing under-eye puffiness disappear

Date of experience: April 28, 2023
California
1 review
0 helpful votes
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Product Color
April 28, 2023

Customer service was awesome. My color I first had was a little to light, and they quickly able to fix this problem.

Date of experience: April 28, 2023
New York
1 review
0 helpful votes
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Foundation purchase
April 28, 2023

Customer service is great and very attentive and they listen. They helped me find the right shade for my foundation and I luv the product...very silky application and flawless coverage

Date of experience: April 28, 2023
Oklahoma
2 reviews
0 helpful votes
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I ordered and believed the color would be correct. However, it was not. I wanted to send it back in the two weeks, but due to delays in life I was a a day or two over due. I was still charged but given a $50 e-gift. I spent it on another shade. I would still like to return the original product and get a refund.

Date of experience: April 27, 2023
Virginia
1 review
0 helpful votes
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Best makeup I ever used
April 28, 2023

Goes on even, smooth, and doesn't look shiny so no powder is needed. Don't use your hands, only use a sponge. Never has any lines. Best make up ever!

Date of experience: April 27, 2023
Florida
1 review
0 helpful votes
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Excellent Customer Service
April 28, 2023

Although I haven't found my perfect match yet. The customer service has been top notch! My first order never arrived so I contacted them and made them aware. They immediately sent out another shipment. Unfortunately when i received the order the match was off and i missed the trial period by a few days but they were very understanding and immediately set up to have another shade sent out. I haven't received the product yet to see if it's a perfect match but I'm confident that with their assistance I will find it. I would definitely recommend for others to try them out.

Date of experience: April 27, 2023