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Il Makiage

3.6

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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Il Makiage Reviews Summary

The company enjoys a generally positive reputation, with many customers praising the quality and effectiveness of its products, particularly in terms of skin care and makeup performance. Quick delivery and effective customer service interactions were frequently highlighted as strengths. However, concerns emerged regarding the ordering process, particularly issues with auto-renewals and unclear promotional offers that led to unintended charges. Additionally, some customers expressed frustration over the difficulty in managing subscriptions and the perceived lack of transparency in the purchasing process. Overall, while product satisfaction is high, improvements in customer communication and order management could enhance the overall experience.

This summary is generated by AI, based on text from customer reviews

shipping
366
quality
353
This company responds to reviews on average within 7 days

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Massachusetts
1 review
0 helpful votes
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Zero
May 28, 2023

I was returning my product and bc you put the ads to get more products and the system ended up making me purchase and item. Stop trying to cross sell and pops that have small buttons to trick people into buying,

Il Makiage attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: April 27, 2023
California
1 review
0 helpful votes
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Experiment
May 28, 2023

To be very honest, I am concerned about this purchase. I tried several times to do the "try before you buy" option through your website. I was unable to successfully complete that option. I was speaking to your company's technical support team and tried everything they suggested, still with no success. I was then told that your company does not accept my debit Mastercard as a payment method.
Today however, when I went and made a full purchase of the product I used the same card and had no issues at all.
This leaves me very concerned for faith in your company and faith in the product. What if it the wrong shade or isn't right for my skin composition?
Then I'm stuck with a product I've paid a lot of money for and can't use.

Date of experience: April 27, 2023
Illinois
1 review
0 helpful votes
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New Comer
April 27, 2023

I was expecting a Free Trial sized bottle but after the final billing, I will be charged the full price upon keeping it minus the cost of shipping and I get to keep the application brush that is Free.

Date of experience: April 27, 2023
Massachusetts
1 review
0 helpful votes
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Ordering products
May 27, 2023

I found the help questionnaire helpful...but I found it difficult to move on to purchase another product...I got in my email a welcome 10 discount but had no place to apply it. I do hope the products work well...I'll be happy to give another review once I give the power lift plumping cream and the primer a try...

Il Makiage attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: April 27, 2023
Wisconsin
1 review
0 helpful votes
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Not matching my skin tone
May 27, 2023

My skin tone does not match the foundation. I look depressed.

Il Makiage attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: April 27, 2023
California
1 review
0 helpful votes
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Just ordered
April 27, 2023

Just took the quiz and it was fast and easy. Now I'm gonna wait for my order to come in the mail. I'm excited.

Il Makiage attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: April 27, 2023
Rhode Island
1 review
0 helpful votes
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Loving this foundation!
April 27, 2023

Got the foundation perfect on the first try! It blends in amazing and using the primer makes my skin look flawless!

Date of experience: April 27, 2023
Canada
1 review
0 helpful votes
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Great makeup but expensive
May 27, 2023

Just with the dollar exchange it's expensive. And you keep sending the same free gifts. Would rather have some different smaller samples!

Date of experience: April 27, 2023
Illinois
1 review
0 helpful votes
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The BEST company
April 27, 2023

IL MAKIAGE is the absolute best company to do business with. Not only is their product amazing, but so is their customer service. They will go above and beyond to make sure you are satisfied in your product! Cannot recommend their products enough!

Date of experience: April 27, 2023
Texas
1 review
0 helpful votes
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Flawless skin
April 27, 2023

Love these products. Especially the no filter primer. I love the way my make up looks and I get compliments on it too. (I used to not.)

Date of experience: April 27, 2023
New York
1 review
0 helpful votes
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I tried the quiz and it sent me exavt share of concelor and foundation.
The customer service is wonderful. Through email all your questions get answered within 2r hours.

Date of experience: April 26, 2023
Alabama
1 review
0 helpful votes
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Rivew
May 27, 2023

Would enjoy a few pictures of what product does. For example before and after of beauty products.

Date of experience: April 26, 2023
Texas
1 review
0 helpful votes
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Great Service
April 26, 2023

The question chart is very helpful when determining your specific type of skin care and makeup. It makes it easy to identify the best products for you. Love it

Date of experience: April 26, 2023
Colorado
1 review
0 helpful votes
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Great Customer Service
April 26, 2023

Very caring & helpful employees! Thank you for your help!

Date of experience: April 26, 2023
Canada
1 review
0 helpful votes
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Perfect!
April 26, 2023

I had a problem with my order, the team respond super rapidly, I received my order a few days later and... it's a perfect match! It feels like I'm wearing nothing on my face! Really amazing product!

Date of experience: April 26, 2023
Missouri
1 review
0 helpful votes
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Foundation
April 26, 2023

First time in ordering the product, but looking forward to using the foundation.

Date of experience: April 26, 2023
Tennessee
3 reviews
1 helpful vote
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Great ideas, didn't work for me
May 26, 2023

I took the il makiage quiz to find a foundation that worked for me. They sent something that was far, far, too yellow in tone. So I sent it back. There was no way to request something less yellow. Later I commented on this on Facebook and their rep suggested I send my order # and some other information I no longer have to get help. Worthless. Why not have a way to get help when you send the return?

Date of experience: April 26, 2023
Illinois
1 review
0 helpful votes
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Foundation and concealer
May 26, 2023

I was extremely excited to try something that might actually have full coverage plus not look like I've caked it on. Unfortunately, I felt that both products let me down. I could see all my fine lines, patches of dry skin, and like my luck with others, it seemed to amplify my pores.

Il Makiage attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: April 26, 2023
New Jersey
3 reviews
0 helpful votes
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Best self tanner I ever used
April 26, 2023

I love that this tanner doesn't stain anything, sheets, clothes furniture. It also doesn't wash off after a bath or shower. It stays on for days and it's incredibly easy to put on!

Date of experience: April 26, 2023
Florida
1 review
0 helpful votes
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Awesome
April 26, 2023

Thanks for selling the only make up I ever even considered spending big money on

Date of experience: April 26, 2023
Andrea H. — Il Makiage Rep
over a year old

Thanks for the love, Tonya