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Il Makiage Reviews Summary
The company enjoys a generally positive reputation, with many customers praising the quality and effectiveness of its products, particularly in terms of skin care and makeup performance. Quick delivery and effective customer service interactions were frequently highlighted as strengths. However, concerns emerged regarding the ordering process, particularly issues with auto-renewals and unclear promotional offers that led to unintended charges. Additionally, some customers expressed frustration over the difficulty in managing subscriptions and the perceived lack of transparency in the purchasing process. Overall, while product satisfaction is high, improvements in customer communication and order management could enhance the overall experience.
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I was not satisfied with the color of my first order. The customer service team listened to what I needed and found the perfect foundation for me. I could not be more happy with this company and it's products.
I have blotchy red skin. This transformed my skin to look like perfection! I feel so confident again!
Wish you there was an express shipping option cause I can't wait to get my product. I need it ASAP
I have had pretty good success with the foundation. Trying to match color to a picture on the screen isn't the best, but the quiz seems to narrow it down pretty well.
I wanted to try the foundation and concealer everyone was so excited about! It was totally worth it! Customer service reached out and made sure everything was good. They went above and beyond my expectations!
I have bought very expensive brands and nothing compares to this. It's awesome. Makes me look flawless.
This is the only makeup I wear anymore. From base to top they are all great products that cover and conceal but still look normal, not the over-the-top look that a lot of other types of makeup can do to you (leave you looking like a clown).
Ordering and matching made easy! Can't wait to try this. My friend has raved to me about the foundation feeling so light. I have watched a million videos of people trying it, and decided it was my turn NOW!
I tried to go back to add a foundation that was chosen after doing a brief questionnaire and it was impossible. Emailed Customer Service to see if they could help and I was sent an email saying the team was available 7 days a week and would respond within 24 hours. With a reference # given.
Great, but the order that I placed was valid only for same amount of time. I called and received a recording no customer care support.
I'm in my 60s and have very weird combo skin, still break out, and have wrinkles. Oy. This makeup is perfect for me. It lasts all day, the match was spot on, and it doesn't make me break out or accentuate my wrinkles. I'll be buying this forever.
Only complaint is that the total is not translated to Canadian dollars until you are on the last screen. Not sure is wil reorder due to cost
I cannot say enough great things about Il Makiage. The customer service is dedicated to making sure you are happy with your product. I love that you can try before you buy. I have used that several times, but never return anything because their products are beyond stellar. High pigment, high quality, lasts long, feels great on your skin (no matter the product) & looks phenomenal. Freaking love this brand.
This product is very new to me. I'm still in the process of learning what advantage it will do to my skin. The first order I use so far, makes my skin really soft and smooth, but I was hoping it covers the dark spots. I have to apply it so thick to cover the spots, but it makes my face look too dark, and I can feel how think it is, which makes me feel uncomfortable and look burned in the sun. I'm one who use light makeups, so I'm not happy with it. I requested to have the color changed on my next order, and so I'm looking forward to see the difference. Also, I can't wait to see what magic the plumping cream will do. Fingers crossed!
This is the second time I'm using your company by the time I was done with my order only for foundation I m told I ordered an add-on for $34 bronzer that I have tried in vein to have removed from my account then I get the lie well it's already shipped I just ordered and checked my emails and got the surprise I ordered it which I did not so now I have to send it back that's the reason why I stopped using this company the first time but they have the most fantastic foundation I have ever used so I put up with the crap to get the only makeup I will ever use thanks
I love Il Makaige's eyeliners and I wanted to try one of their lipliners. The shade I chose did not go well with my skin tone and returning the lipliner was quick and painless! I can't say that is the case for other makeup companies!
On 07/18/23 I put a product in the cart and the cart changed the product. I tried this several times with the same result. I placed the order & sent a message to customer service. I sent another message after 24 hours.
Two days have passed & I have not had an answer to either of my emails.
UPDATE as of 07-21-2023: They asked me to reach out to customer service and stated that they would help me. I have already reached out to customer service TWICE before making this review, and both times they refused to help me, stating that my pre-paid annual auto-replenishment could not be used for a lesser coverage foundation.
Once you sign up for an auto-replenishment, you cannot ADD additional products to that auto-replenishment. And even worse, if you get roped into their pre-paid annual auto-replenishment, you CANNOT change to a lesser coverage type of foundation! This is ludicrous! For instance, for a couple of years, I used their "Woke Up Like This" Foundation and really liked it; decided to try the "After Party" coverage once and then wanted to go back to what I always used, "Woke Up Like This", and now they are telling me I will have to pay for each one of those shipments because they cannot apply my pre-payment to a lesser coverage, only a fuller coverage. How does that make sense?
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members