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Il Makiage

3.6

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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Il Makiage Reviews Summary

The company enjoys a generally positive reputation, with many customers praising the quality and effectiveness of its products, particularly in terms of skin care and makeup performance. Quick delivery and effective customer service interactions were frequently highlighted as strengths. However, concerns emerged regarding the ordering process, particularly issues with auto-renewals and unclear promotional offers that led to unintended charges. Additionally, some customers expressed frustration over the difficulty in managing subscriptions and the perceived lack of transparency in the purchasing process. Overall, while product satisfaction is high, improvements in customer communication and order management could enhance the overall experience.

This summary is generated by AI, based on text from customer reviews

shipping
366
quality
353
This company responds to reviews on average within 7 days

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Missouri
1 review
0 helpful votes
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Great results with the skin match! I was skeptical!

Date of experience: July 19, 2023
North Carolina
3 reviews
0 helpful votes
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Shade 75 much better
July 19, 2023

Excellent. Especially since I didn't have to deal with returning wrong shade. Gave it to a family member who will hopefully become a user of ail Makiage.

Date of experience: July 19, 2023
Florida
1 review
0 helpful votes
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Why must I sign up?
August 18, 2023

I love the product, but I don't know why I have to sign up for a subscription just to order the product

Il Makiage attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: July 19, 2023
California
1 review
0 helpful votes
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First Timer
July 19, 2023

I am impressed at the difference shade pictures to choose the correct shade for 1st time users. It was very easy for me. Thank you so very much!

Date of experience: July 18, 2023
Texas
1 review
0 helpful votes
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Facial help 1
July 18, 2023

Easy and quick.
Would appreciate a reminder that I have coupons that can be used at the time of purchase.
Grazi!

Date of experience: July 18, 2023
Canada
1 review
0 helpful votes
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Love!
July 18, 2023

I absolutely love the foundation. After doing the quiz, I place my order and it was a perfect match. I'm hooked now and will not order from anywhere else.

Date of experience: July 18, 2023
Minnesota
1 review
0 helpful votes
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Smooth, no issues. The website was easy to maneuver through with no help. Really excited to get my product!

Date of experience: July 18, 2023
Texas
1 review
0 helpful votes
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Happy custu
July 18, 2023

All the products that I've sampled and bought have truly been great. I love that you can try them before you buy.

Date of experience: July 17, 2023
Oklahoma
1 review
0 helpful votes
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I received my 1st order a week ago. I was surprised how spot on their color match for my complexion was. They nailed it. I have used an expensive foundation available in high end department stores for years. I loved it. This is so much better. Both the foundation and concealer are great, my issues for red or dark spots are no longer issues and my makeup has never looked better.

Date of experience: July 17, 2023
Florida
1 review
0 helpful votes
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Good
July 17, 2023

Not happy about 2 previous color matches you sent me #60, I am #120. Feel like you all wasted my money. And have me 2 bottles I can't even use. Other than that I'm happy with my other products. I feel like you owe me 2 of the right color or a refund for the 2 #60's.

Date of experience: July 17, 2023
Louisiana
1 review
0 helpful votes
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Wish I had an experience. Still hoping to receive it!

Il Makiage attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: July 16, 2023
California
1 review
0 helpful votes
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Quick Response to Questions
July 16, 2023

Il Makiage quickly responds to the questions and concerns of individuals interested in their products.
I received a response to my email on the same day with clear answers to my questions. I immediately ordered the products I was interested in and now O am just waiting excitedly to receive my beautiful new lipstick and liquid make up in my perfect tone!

Date of experience: July 15, 2023
Florida
1 review
0 helpful votes
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Lisa's Review
July 16, 2023

Everything is always top notch and the colors have been spot on

Date of experience: July 15, 2023
Colorado
1 review
0 helpful votes
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Shipping
July 15, 2023

I love the product but shipping take a long long time!

Date of experience: July 15, 2023
Louisiana
1 review
0 helpful votes
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Awesome
July 15, 2023

I emailed customer service because I couldn't find the product I was looking for on the website. I received a response in less than 24 hours with a direct link to the product & was able to add it to my autoship with just a couple of clicks...great service!

Date of experience: July 15, 2023
Ohio
1 review
0 helpful votes
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Great customer service
July 15, 2023

Great customer service and very easy to purchase. Love their products!

Date of experience: July 15, 2023
Tennessee
1 review
0 helpful votes
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Misleading! I would like to be contacted immediately and for all charges to be reversed!

Il Makiage attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: July 14, 2023
Missouri
2 reviews
0 helpful votes
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Great Product!
July 14, 2023

IL Makiage has great products and I love all the ones I have! You can't beat them giving you all kinds of freebies and also discounts! I just don't wear enough for Auto-Replenish. I will order when I need more products for sure!

Date of experience: July 13, 2023
Canada
1 review
0 helpful votes
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I had an amazing experience dealing with customer service. I got a flawed bottle of foundation and although I didn't report it within the trial period, they were really good about it and replaced it for free which was so thoughtful and makes me really happy to shop from a company that cares about their customers

Date of experience: July 13, 2023
Arizona
2 reviews
2 helpful votes
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I hate this website!
August 12, 2023

Not a very user friendly site. Always trying to trick you at checkout to ADD more products. Over-priced items. After I receive my order I plan to remove myself from further emails from this company. It is impossible to actually speak to a live person if you want to return an item. The only reason i ordered today was to use a gift card.

Il Makiage attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: July 13, 2023