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The company enjoys a generally positive reputation, with many customers praising the quality and effectiveness of its products, particularly in terms of skin care and makeup performance. Quick delivery and effective customer service interactions were frequently highlighted as strengths. However, concerns emerged regarding the ordering process, particularly issues with auto-renewals and unclear promotional offers that led to unintended charges. Additionally, some customers expressed frustration over the difficulty in managing subscriptions and the perceived lack of transparency in the purchasing process. Overall, while product satisfaction is high, improvements in customer communication and order management could enhance the overall experience.
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Great results with the skin match! I was skeptical!
Excellent. Especially since I didn't have to deal with returning wrong shade. Gave it to a family member who will hopefully become a user of ail Makiage.
I love the product, but I don't know why I have to sign up for a subscription just to order the product
I am impressed at the difference shade pictures to choose the correct shade for 1st time users. It was very easy for me. Thank you so very much!
Easy and quick.
Would appreciate a reminder that I have coupons that can be used at the time of purchase.
Grazi!
I absolutely love the foundation. After doing the quiz, I place my order and it was a perfect match. I'm hooked now and will not order from anywhere else.
Smooth, no issues. The website was easy to maneuver through with no help. Really excited to get my product!
All the products that I've sampled and bought have truly been great. I love that you can try them before you buy.
I received my 1st order a week ago. I was surprised how spot on their color match for my complexion was. They nailed it. I have used an expensive foundation available in high end department stores for years. I loved it. This is so much better. Both the foundation and concealer are great, my issues for red or dark spots are no longer issues and my makeup has never looked better.
Not happy about 2 previous color matches you sent me #60, I am #120. Feel like you all wasted my money. And have me 2 bottles I can't even use. Other than that I'm happy with my other products. I feel like you owe me 2 of the right color or a refund for the 2 #60's.
Wish I had an experience. Still hoping to receive it!
Il Makiage quickly responds to the questions and concerns of individuals interested in their products.
I received a response to my email on the same day with clear answers to my questions. I immediately ordered the products I was interested in and now O am just waiting excitedly to receive my beautiful new lipstick and liquid make up in my perfect tone!
I love the product but shipping take a long long time!
I emailed customer service because I couldn't find the product I was looking for on the website. I received a response in less than 24 hours with a direct link to the product & was able to add it to my autoship with just a couple of clicks...great service!
Great customer service and very easy to purchase. Love their products!
Misleading! I would like to be contacted immediately and for all charges to be reversed!
IL Makiage has great products and I love all the ones I have! You can't beat them giving you all kinds of freebies and also discounts! I just don't wear enough for Auto-Replenish. I will order when I need more products for sure!
I had an amazing experience dealing with customer service. I got a flawed bottle of foundation and although I didn't report it within the trial period, they were really good about it and replaced it for free which was so thoughtful and makes me really happy to shop from a company that cares about their customers
Not a very user friendly site. Always trying to trick you at checkout to ADD more products. Over-priced items. After I receive my order I plan to remove myself from further emails from this company. It is impossible to actually speak to a live person if you want to return an item. The only reason i ordered today was to use a gift card.
Answer: Yes! I believe they are anyway…but the problem with asking different peoples opinions and that is you will get MANY different opinions! The reason I say go for it and try them out is because regardless of if the products suit YOUR skin and style their customer service is amazing so you aren't really taking a risk as if for whatever reason you don't like what you buy they will fully refund or exchange with no problem at all. They are really quick with responding to enquiries too so if there's anything you want to ask them before buying I suggest sending them an email and you will soon see what I mean…they really go beyond to try and make their customers happy!
Answer: This website is scam. They don't cancle order. Reday to scam once you order. BEware
Answer: Yes They are Scammers. Good luck getting your money back! 1
Answer: The company is a scammer. How would you trust their product is animal tested! Even you can't trust the product, as you don't know what's in it...
Answer: I wasn't successful. I sent them pics of the reaction I am having in the exact areas I am using the product and all they had to say was,"your 30 day return period has expired". For a company that charges $45 for 1.7 oz of cream, that is very poor customer service.

