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Il Makiage Reviews Summary
The company enjoys a generally positive reputation, with many customers praising the quality and effectiveness of its products, particularly in terms of skin care and makeup performance. Quick delivery and effective customer service interactions were frequently highlighted as strengths. However, concerns emerged regarding the ordering process, particularly issues with auto-renewals and unclear promotional offers that led to unintended charges. Additionally, some customers expressed frustration over the difficulty in managing subscriptions and the perceived lack of transparency in the purchasing process. Overall, while product satisfaction is high, improvements in customer communication and order management could enhance the overall experience.
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Ordered after the helpful shade finder quiz... I had to do it a couple of times.but it was a great tool to help! Excited to get product!
My recent order was delayed and I have received emails letting me know where the order is and a coupon to use since my order was delayed.
Whenever I have had a correspondence with Il Makiage, their response has been immediate and thorough. They truly want to service their customers!
Great deals! I'm grateful for the reviews because I love to know others opinions before I purchase.
I never regret ordering anything from you, and I will continue ordering
I was unhappy with the foundation I received but they made it right by giving me a 50$ gift card to buy other items with which was really nice
In less than 30 minutes, my problem was resolved. Customer service is a very important especially when selling a product that has many options. I love the products I have but the experience I had with the support team makes me love it even more.
I have tried every kind of Make up out there. It is the only one I have fallen in love with. It's a perfect match to my skin and doesn't break out my sensitive skin at all. I am so glad I found y'all on Tic Toc. I have never been happier. The website is so easy to use as well.
It enjoyed going through the steps and so hope I'm happy with the shade. I've had trouble in the pass with fountains and given positive comments about this brand. Look forward to trying it.
I had an email with a promo code "JULY" for free shipping. I tried to use it and it didn't work. There was no expiration date on the email. Surprised it didn't work as it was only a few days ago.
I actually thought that my order wasn't complete ten pages in as I was being asked to rate my current serum, cleanser and happiness with my moisturizer. Frustrated, I abandoned the page and then got an email saying my order (neither moisturizer nor serum) went through. Annoying experience.
I took the quiz & took a chance with a foundation. Although I absolutely love how smooth it made my face feel & look, sadly it didn't match my skin tone. Prem KA. Went above & beyond to make it right for me. Thank you so much for caring for your customers and making sure we are happy with our purchase. Blessings!
Decided to reorder my usual because I received a BOGO coupon for my birthday, paid full price. What a crock of $#*!!
Very impressed with the packaging. I really do like the makeup, but only day one. I loved applying it with a brush. The color does match my skin tone and I like it, however, I would like it just a tad bit darker, or maybe some bronzer for just a little more glow and color. I am very interested in trying your blush.
All in all this experience has been good.
I love my products but the site is a little confusing. It just didn't have a smooth flow and not enough detail. I would also rather see all of the products instead of needing to click the refresh button, only to see a couple more products.
My concerns were addressed and resolved in a prompt professional manner. Thank you for your assistance.
According to an email I received, I put in an order. When I go back to the website to try to check my order, it says that there's something wrong to try back later. I've tried for 3 days. Not happy at this time.
So I'm interested in the skin care. The purchase went smoothly, I've almost purchased once before but didn't see a PayPal option, this time there was. Maybe I'm old fashioned but I found what I would term a 'hard sell', a bit off putting. Several options/requests to subscribe and or buy other products etc. I'm not fond of those type of selling techniques, I never have been. I own a small company and it's not how myself or my employees operate but maybe that's just me. Other than that so far I'm pleased. I'm looking forward to receiving the products I ordered, maybe I'll love them and want to order more maybe not. Until then….
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members