Il MakiageReviews 8,922

I have been looking into this product for a while and I finally decided to give the foundation a try. I would rather have paid for it complete upfront but not given this option. Once I order, then the site keeps trying to get you to buy add-ons which was no. I clicked no several times and the button moved and I accidentally added a product that I have no clue about. The horrible part is I don't have an option to correct this. I had to contact my bank and now go through so much which is something that I absolutely hate to do. I will never order from this site again. $50 for foundation and all the hassle isn't worth it at all. So ready to receive so I can return and never deal with this site again.

After a lot of deliberation, I finally decided to go for it and give this product line a try. I opted into marketing in order to get a promo, which was reflected in email and visible when I followed the link to their site. It didn't show up on my order summary so I immediately reached out to customer service. They couldn't help fix it and offered no suggestions on making it right. It was a big order and I am genuinely rethinking my purchase altogether. The products might be nice but I'd like to feel customer service cares a little -and are there if something comes up after an initial order.

I'm amazed at the wonderful support, and available that this company has given me. There goal is to provide thet customer service and provide high quality products that the stand by. They go above and beyond to make sure the customer is happy with thee purchase. Also, they keep ongoing communication to make sure things are going well with the purchase and always ask if there's anything they can offer assistance.
As I said, amazing. I'm so pleased and happy to be one of their valued customers.

I ordered the liquid foundation with the primer and didn't like the color or application if it. I expressed my feelings to customer service and they offered several options to make it easy for me to re try ut, exchange or return for refund. I was very satisfied with their concern and care and wound ip buying another tube of After Party, my forever foundation! Permanent customer here!

I have used and loved products from this company for 2 years now, including foundation, concealer, eye liner, lash mascara, eyebrow pen and mascara, lip color eyeliner and brushes. I have been happy with the products.

Until this week.

I had received foundation on autoship (I don't recall signing up for that, but OK) and it was more than 30 days before I opened the box. The color did not match my previous foundation which was the exact same product.

I contacted the company to request a replacement and they denied my request because it was outside their return window. I am a business owner myself and we have policies fora reason and I respect that. Except in this case it was a faulty product. I stated this and sent them photos (the same ones I am attaching here) and they still refused.

One of two things has happened. Either their quality assurance had a glitch and the new batch was off, or they have poor quality product that changes color over time. Neither is acceptable.

Rather than replacing the product which would cost them probably about $15 (if we assume a 50-60% margin, though the margin is likely higher as consumer products usually have a target of 70% margin), they would rather loose my business. I have spent over $1000 to date with them but they want to double down on now losing $15.

I don't care about the money. I do the lack of integrity and lack of standing by their products.

Do better, Il Makiage.