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Il Makiage

3.6

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Il Makiage Reviews Summary

The company enjoys a generally positive reputation, with many customers praising the quality and effectiveness of its products, particularly in terms of skin care and makeup performance. Quick delivery and effective customer service interactions were frequently highlighted as strengths. However, concerns emerged regarding the ordering process, particularly issues with auto-renewals and unclear promotional offers that led to unintended charges. Additionally, some customers expressed frustration over the difficulty in managing subscriptions and the perceived lack of transparency in the purchasing process. Overall, while product satisfaction is high, improvements in customer communication and order management could enhance the overall experience.

This summary is generated by AI, based on text from customer reviews

shipping
366
quality
353
This company responds to reviews on average within 5 days

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Colorado
1 review
0 helpful votes
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Design of primer bottle
June 28, 2023

I love the primer! My only issue is the design of the bottle. You never know how much is left and the outside is much larger than the inside which holds the product. I have counteracted this by scaping the inside of the bottle once the pump stops working. Wish the was a better design as it seems somewhat deceptive to the quantity you are actually getting in the bottle. Otherwise love the product.

Date of experience: June 28, 2023
New York
2 reviews
0 helpful votes
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Total coverage
June 28, 2023

I was somewhat intrigued if they would match my skin tone since it is an online purchase and is based on questions about your face. My surprise when it arrived and I tried it I loved it is the perfect tone. And my mysterious gift is ideal for lining without leaving your eyelid. Thank you

Date of experience: June 27, 2023
Illinois
1 review
0 helpful votes
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Website has too many clicks too many pop ups asks you to subscribe too many times. It's very annoying.

Date of experience: June 27, 2023
New York
1 review
0 helpful votes
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Over charged
July 27, 2023

You charged me twice for my makeup. If you don't reverse charge I will go through my bank to have this charge reversed. You charged me $54.00 then you charged me $38.?. I have contacted my bank but I wanted to make you aware.

Il Makiage attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: June 27, 2023
Canada
1 review
0 helpful votes
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Best Customer Service
June 26, 2023

I received my order a month ago, tried it out, wasn't quite what I'd hoped. Colour was off, bit more orange than I liked. I work seasonal and got caught up in work. I recieved an email asking how I liked it around a month later (it had already been paid for, so I didn't expect much). They were amazing to deal with, asking all kids of questions to find me a better match, and have sent me a new colour! I haven't received it yet, but I am always one to write a good review if the customer service is good to deal with, and they have been GREAT! I am very excited to try my new colour.
I also recieved an eyeliner with my original purchase, it is AMAZING! I love a good liquid liner, and will be ordering from here from now on

Date of experience: June 26, 2023
Illinois
1 review
0 helpful votes
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Easy Peasy online ordering!
June 26, 2023

Wanted to re-order a spoiled child serum for my hair because it's making a big difference….
Also found a couple of skin formulas that I need…best of all I can try these first…loving their serums and products…

Date of experience: June 26, 2023
Illinois
1 review
0 helpful votes
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Too many questions before the option to buy. All skin issues were addressed in the promo.

Date of experience: June 26, 2023
Texas
2 reviews
1 helpful vote
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Easy to order
June 26, 2023

I needed more primer and signed up for the automatic supply w ll MAKIAGE. It was easy to place this order. I also like the extra gift that comes with each order I receive.

Date of experience: June 25, 2023
Massachusetts
1 review
0 helpful votes
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Horrible
July 26, 2023

Horrible service and experience. Will not return a color I can't use.

Il Makiage attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: June 25, 2023
South Carolina
1 review
0 helpful votes
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Best Color Match and Coverage
June 26, 2023

I still can't believe that I was able to get the best color match through the online quiz. I've been complemented so many times on my makeup and love the coverage. The quality of the foundation is top-notch! I wish I wore foundation more so that I could subscribe and save, but working from home, my makeup routine is light.

Date of experience: June 25, 2023
New York
1 review
0 helpful votes
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Good
July 26, 2023

I like the product is just that the shade you have chosen for me don't match all because I have discolored face because of pigmentation, the shades I buy is too white and I don't like returning stuff but I still use them anyway.hopefully this one works.

Il Makiage attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: June 25, 2023
Michigan
1 review
0 helpful votes
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Great product
June 25, 2023

Great product love everything about it! Would recommend to anyone

Date of experience: June 25, 2023
Texas
1 review
0 helpful votes
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The package came so messy
July 24, 2023

The package arrived very messy it seems that it opened on the way soothing is messing and the foundation has a hole and the inside was covered with it I can use nothing! I have pictures

Il Makiage attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: June 24, 2023
Canada
1 review
0 helpful votes
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Not satisfied
July 23, 2023

I am not satisfied, because every time I order they always deduct more money as displayed. Kindly plz refund my money. I don't think it's a trusted page if you will not refund my more money I will not going to buy from you anymore

Il Makiage attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: June 23, 2023
Pennsylvania
1 review
0 helpful votes
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Best makeup!
June 23, 2023

I always struggled finding makeup that doesn't make my skin look orange or settle in every crease. I ordered makeup and it is perfect, my skin isn't oily, it doesn't settle and stays true to its shade. The site was super easy to use, and I'm on auto-replenish shipments!

Date of experience: June 23, 2023
Canada
1 review
0 helpful votes
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Not as good as I expected
July 23, 2023

The face lift cream is not as good as the ads. I'm disappointed with the product.

Il Makiage attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: June 23, 2023
South Carolina
1 review
0 helpful votes
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Code Issue
July 23, 2023

I'm giving these products a 2nd try... and the code wouldn't work to earn the 10% off. Yet, the order went through perfectly.

Il Makiage attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: June 23, 2023
Illinois
1 review
0 helpful votes
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I did not mean to add an additional item onto my order. I am hoping I will not be charged. I would be very happy if I could get a refund and if the item does not ship to my house. I still have a ton of the product left. Order # is *******-U

Il Makiage attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: June 23, 2023
Georgia
1 review
0 helpful votes
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I am a believer
June 22, 2023

I must say I didn't think the hype was true, I am a believer now! I just did a side by side comparison with my five year old. She was more excited than me! As it continued to dry and settled into my skin the better it looked! I have been a makeup artist for over 15 years, and this is the best foundation I have ever tried!

Date of experience: June 22, 2023
California
1 review
0 helpful votes
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I found Il Makiage about 2 years ago. I was having unusual skin issues I think from wearing a mask and the stress of working in the hospital at the time. I spoke with a rep and took the jump to try this new makeup and honestly I will not go back to anything else. There is pride and love within this company and they genuinely want everyone to feel and look their best. Thank you!

Il Makiage attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: June 22, 2023