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Il Makiage Reviews Summary
The company enjoys a generally positive reputation, with many customers praising the quality and effectiveness of its products, particularly in terms of skin care and makeup performance. Quick delivery and effective customer service interactions were frequently highlighted as strengths. However, concerns emerged regarding the ordering process, particularly issues with auto-renewals and unclear promotional offers that led to unintended charges. Additionally, some customers expressed frustration over the difficulty in managing subscriptions and the perceived lack of transparency in the purchasing process. Overall, while product satisfaction is high, improvements in customer communication and order management could enhance the overall experience.
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The site gives you the opportunity to try before you pay the makeup. However, I was charged for the full amount the next day! Don't make promises you can't keep!
I accidentally clicked for an add on and immediately went to cancel but could only send an email. Got an email back 2 mins later saying "too late", what do you mean? I JUST clicked it. I did not plan to spend the extra $50 that the add on was priced and the automated response on "well just return it!" Made it seem like they didn't even try to cancel it for me. Very very frustrating. Will probably cancel my auto ship now due to customer service and lack of ability to fix issues like these.
Easy to order and apply any discounts/coupons, appreciate the savings on the makeup packages I use
Good coverage whether it's a little or more! I needed a darker color for the summer and the match is perfect! Highly recommend this!
I ordered a foundation that didn't quite match me, they automatically shipped me a new color to try. Unfortunately that one didn't quite match, and I found that the foundation was a bit too greasy for my liking. I was enrolled in the auto-ship program and didn't see the option to cancel. I contacted Customer Service and they walked me through it right away to have it cancelled.
I email customer service to find out where my birthday offer and Jordan T. Was able to send it to me pretty quickly.
I have had terrific experiences with the Il Makiage customer service! I needed to return one item (just didn't work for me), and was credited quickly. My first foundation was too light, so that was exchanged, now I am a regular customer using the replenish plan. They know their business and aim to please their customers! Well done!
I love my foundation is the best one I ever used. I will recommend this company to everyone.
I first found the foundation an was a little skeptical, BUT I can honestly say Ive never been happier with with a makeup foundation as I am with this one! The coverage and it goes on so well, AND my other foundation broke my face out an this one doesn't bother my face at all! I've also gotten the liquid eyeliner and the pencil and both are so great! So now when ppl comment about my makeup and how great it looks they are thinking I must be using some HUGE name brand BUT nope its IL MAKIAGE!
My 15yo daughter tried this out, didn't like it and cancelled the subscription. They sent it again 4 months later & my husband had her re-cancel it. The next time it came he returned to sender, RE-CANCELLED subscription, reported it to credit card company. It came again 4 months after last instance, called credit card company again, they said Il Makiage said its an active subscription. We have reported this company twice as fraudulent. We have a video of turning off the subscription, submitting it and then going back to the original screen, and it has repopulated the order on its own, I'm not attaching video because my daughter's personal info is on it & I'm sending it to the credit card company. But I took screenshots of the steps we took and attached here. But do not order from them, you will get ripped off & the order number attached to this is the original # and the follow ups are just +1, +2, +3
This purchase went smoothly. I was easy to place the order. They sent me reminders that I was thinking about the purchase which I like.
Great items and good service. Enjoy the serum and cover up.
I liked the foundation but they don't let you cancel the subscription. I've gone in multiple times to cancel it and will get confirmation then a couple minutes later it turns back on by itself and tries to charge me. I've talked to multiple people on customer service and they give the same bs email back saying they've cancelled it when I can see in my account it's still active and never received an email confirmation saying it's cancelled. They are just a bunch of scammers
Love the product. I have used so many foundations but l have to say this one the special, amazing, light-weighted,flawless and my favorite
Found what I needed, paid, done. Easy peasy! I think I'll sign up for the subscription. Then I'll never run out of mascara!
Customer service is phenomenal. Fast, easy, and hassle free. One of the best I've ever dealt with. Thank you!
I would have purchased a lip and concealer palettes but I am tight on money. If they offer pay in 4 schemes re: Klarna, Afterpay, Pay Later (PayPal) I would have splurge. I only got the concealer. So sad.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members