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Il Makiage Reviews Summary
The company enjoys a generally positive reputation, with many customers praising the quality and effectiveness of its products, particularly in terms of skin care and makeup performance. Quick delivery and effective customer service interactions were frequently highlighted as strengths. However, concerns emerged regarding the ordering process, particularly issues with auto-renewals and unclear promotional offers that led to unintended charges. Additionally, some customers expressed frustration over the difficulty in managing subscriptions and the perceived lack of transparency in the purchasing process. Overall, while product satisfaction is high, improvements in customer communication and order management could enhance the overall experience.
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Speedy response to my inquiry. Super helpful all the way around.
It was very easy to place my order. I can't wait to try the make. I've not worn makeup in over ten years.
Easy check out, 2 weeks to pay, site worked great, can't wait to get my new foundation. E en signed up for future orders every 4 mos., much cheaper that way & we all need foundation after 4 months
Great experience on the site when ordering item(s). Ease of use going through items.
I recently tried your makeup & it's a no for me. There was not much matching. I then tried the concealer same thing, no match! I did the auto ship method & due to miscommunication that was a fail too. I sent email to customer service to return my shipment & cancel. Hopefully this works out!
I decided to try the "After Party" in hopes of finding the perfect amount of coverage. When I received it, I found it to be way too much coverage and the shade was too light. I reached out for guidance and the IL Makiage team was quick to respond and switched me back over to my original "woke up like this" so that I can work to layer/build to the perfect amount of coverage. It appears that the order (free replacement) has already been created and I look forward to receiving it soon!
I don't think you should post the total amount of your purchase to the customers check account when you are trying before you buy
Very nice and punctual, made sure everything was taken care and I was a happy customer.
My shade of foundation was a tad off it was outside my window by a day or two but I was able to exchange very professional, love that they aren't t willing to leave a customer unhappy… and the product is good qualit
All I wanted was a different shade of foundation. First I couldn't get in communication with you and then no o e could tell me what color I needed so I could order it!
You can only email customer service with absolutely no help except for canned responses. If you have an issue it's totally reliant on email. Their phone number leads to a message. Il Makiage sells your information. They gave my financial information to another company (SpoiledChild) and they charged me $63. This company creates an account on their website so you don't know it's created. Their website is set up to be an obstacle for cancellation when you finally realize their game/scam. They offer no solutions except ones in their favor. Please check these review sites and the BBB. They have a "F" on the BBB with similar complaints to mine.
You offer 10% off offer through text message offers once selected at checkout the discount never applied
I placed an order for 1 thing and it was switched at checkout which I didn't appreciate. Then after I paid it kept asking for other things. It's deceiving.
Never received second order ordered once and seen something else I needed and ordered again.first order came 8/15 second order should've came the same day.
I had some trouble inputting my credit card info but figured it out. Items ordered prior to this one which was POWER LIFT PLUMPING CREAM - ANTI-AGING COLLAGEN-BOOST PRIMING & PLUMPING CREAM
VEGAN COLLAGEN + RETINOL + ADENOSINE no good results on this product. I will NOT order again! Not worth my money.
This company is seriously proud about their products. The shade that I ordered was too dark. They contacted me and asked me how did I like the products. When I mentioned the problem they immediately proceeded to replace it. I'm amazed on how great they are. Can't wait to receive the new shade.
Ordered 2 foundations on bogo. Added a much less expensive product to qualify for free shipping. They gave me the cheap product free instead of one of the foundations. Cancelling my order if they don't change it.
Great products! Love the makeup and the cream so very much! Try it you won't be disappointed
The matching did not come perfectly as they advertise 1 shade off which with makeup makes a difference. What I like about the product it is light doesn't weigh on my skin, my face is still breathing. I have very sensitive skin and had 0 rash wearing this foundation to me this is marvelous! It holds okay but I've seen better but the ones that hold better causes rashes, so I prefer Ilmakiage I don't do multi layers of foundation cause I like a ver natural look but will try it soon as I have an event and see how it goes and the hold is better with a multi layer.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members