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Il Makiage

3.6

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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Il Makiage Reviews Summary

The company enjoys a generally positive reputation, with many customers praising the quality and effectiveness of its products, particularly in terms of skin care and makeup performance. Quick delivery and effective customer service interactions were frequently highlighted as strengths. However, concerns emerged regarding the ordering process, particularly issues with auto-renewals and unclear promotional offers that led to unintended charges. Additionally, some customers expressed frustration over the difficulty in managing subscriptions and the perceived lack of transparency in the purchasing process. Overall, while product satisfaction is high, improvements in customer communication and order management could enhance the overall experience.

This summary is generated by AI, based on text from customer reviews

shipping
366
quality
353
This company responds to reviews on average within 6 days

We monitor reviews for authenticity

Florida
1 review
0 helpful votes
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Free gift mascara
April 23, 2025

I order from you guys often And I love free gifts Please can you stop sending me mascara and change it up please

Date of experience: April 13, 2025
Canada
1 review
0 helpful votes
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Fantastic product
April 23, 2025

The quality is incredible; every product looks like im wearing a very high quality product without the big price

Date of experience: April 12, 2025
Florida
2 reviews
1 helpful vote
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Total scam
April 22, 2025

Total scam. They tell you that you can try product for free and only pay $6 for shipping but charged you entire $70 when you order. Unless you return the product at your own expenses they will not refund. You will not see this info when you buy it. Total fraud!

Il Makiage attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: April 12, 2025
Virginia
1 review
0 helpful votes
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My experience with IL Makiage products has been fabulous! With top of the line ingredients there are just no other brands that bring these amazing results.

Date of experience: April 12, 2025
Colorado
1 review
0 helpful votes
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Best Mascara
April 22, 2025

Icon is the best mascara ever! I have ordered it many times and I will continue to order it! Process and website are easy to use as well.

Date of experience: April 12, 2025
Virginia
1 review
0 helpful votes
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Poorly designed web site
April 22, 2025

It took many tries before I was able to order the single product wit no subscription. The order process kept pushing adding additional products to the order and pushing a subscription program. It was very annoying.

Date of experience: April 12, 2025
Canada
1 review
0 helpful votes
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Flawless base foundation
April 22, 2025

This foundation just really fits my skin and perfect for me i did try another brand but it was totally different... so i came back for this ilmakiage. This foundation just re assembles your skin its not cakey and not obviously their it is very transparent and good looking. Thanks to this foundation

Date of experience: April 11, 2025
Cyprus
1 review
0 helpful votes
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I was not expecting such a runny foundation. The coverage was very light, more like bb cream. If you have fantastic skin, I expect the coverage is acceptable. My color match was less than I had hoped for, too much orange/red. I have a very u even skin tone, so this coverage was just not what I want. Wish I had not wasted the money.

Il Makiage attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: April 11, 2025
Oklahoma
1 review
0 helpful votes
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Website problems
April 21, 2025

The problem I have with your website is that any time that I want to review some of your items while deciding what to order, it ALWAYS makes me answer the numerous questions that you ask every time that I visit your site, just to see other items on your site. This is so maddening that I don't want to visit your site unless I'm absolutely out of the one item that I use. I won't be considering the other items because I can't look at them without all of the questions! I just ordered for the 2nd time, and I do like the base makeup.

Date of experience: April 11, 2025
Amber C. — Il Makiage Rep
11 months ago

Hi Marsheila! I apologize for any confusion - our quiz is not required to take. You can simply just head to our website to browse/shop our products whenever you want: www.ilmakiage.com

Pennsylvania
1 review
0 helpful votes
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Customer service saving grace
April 20, 2025

I had a bit of a hard time with the website it made it difficult to just try to purchase a foundation versus having a free trial period on my e-gift card. Also receiving duplicate emails about my free trial. And I accidentally ordered the same makeup twice. It made it very easy to do that thankfully with the help of customer service they made the experience a lot less painful with offering E gift cards to use for future purchases.!

Date of experience: March 21, 2025
Virginia
1 review
0 helpful votes
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I specifically clicked the "Try Before You Buy" option when I purchased several products. According to the FAQs on your website "any products ordered through Try Before You Buy are yours to try for 14 days (you will just pay for shipping." I was not just charged for shipping. I was charged the FULL AMOUNT of the purchase.

Il Makiage attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: April 10, 2025
North Carolina
1 review
0 helpful votes
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I Love this product
April 20, 2025

I love the No Filter primer. So easy to use and feels and looks great. I am an older woman and this is one of the few makeup products that I really like.

Date of experience: April 10, 2025
Missouri
1 review
0 helpful votes
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Power Renew Cream
April 20, 2025

Great moisturizer! Only one that doesn't make me break out. Light and not greasy. My face looks great after using this.

Date of experience: April 10, 2025
Canada
1 review
0 helpful votes
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Love your products
April 19, 2025

Always a pleasant experience either ordering or talking to someone at customer services. Referred my daughters to them and now they are using the products as well. Thank you/

Date of experience: April 9, 2025
Texas
1 review
0 helpful votes
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No pump?
April 18, 2025

I ordered Age & Redness control soothing primer treatment. And something on the bottle didn't seem right. Well, it looks like it's missing the pump. So, how am I supposed to put it on my face?

Il Makiage attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: April 8, 2025
California
1 review
0 helpful votes
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Faulty pump
April 18, 2025

It took me a long time to finally buy this primer. I was so disappointed to receive the bottle only to find one the pump is not working well. I do like the product but can't deal with trying to get it out. So sad

Il Makiage attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: April 8, 2025
Florida
1 review
0 helpful votes
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Exfoliate great
April 18, 2025

I began using your products and to be honest I am so happy with all of the ones I am using. (Mascara, eyeliner, exfoliate, primer, no filter, and foundation... I finally found my makeups...

Date of experience: April 8, 2025
California
1 review
0 helpful votes
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100% satisfaction
April 17, 2025

The product I was looking for was so easy to find. I always look forward to new products! I have been using automatic delivery for three years and it is so easy to manage my subscription.

Date of experience: April 7, 2025
Virginia
1 review
0 helpful votes
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I am now 71 going on 72 this year. Your make up would have made my face flawless. I'm grateful that you are able to help girls and women look beautiful. Thank you for your product!

Date of experience: April 7, 2025
Delaware
1 review
0 helpful votes
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Feeling Confidant
April 17, 2025

Answering the questions made me feel like I would get the perfect match. It was easy to make the selections because of the pictures that were shown with each question. I liked the idea of having different pictures to choose from because it made my choices much easier. If I was only given words, I would have had to stop the process, since I would have had no idea which option to choose.

Date of experience: April 6, 2025