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The company enjoys a generally positive reputation, with many customers praising the quality and effectiveness of its products, particularly in terms of skin care and makeup performance. Quick delivery and effective customer service interactions were frequently highlighted as strengths. However, concerns emerged regarding the ordering process, particularly issues with auto-renewals and unclear promotional offers that led to unintended charges. Additionally, some customers expressed frustration over the difficulty in managing subscriptions and the perceived lack of transparency in the purchasing process. Overall, while product satisfaction is high, improvements in customer communication and order management could enhance the overall experience.
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There was an error on my item that I never received and got refunded on. I contacted them right away. Billie is resending with no charge. Definitely best customer service and they care about their customers.
Ordered more product today, changed products, bought new and changed delivery dates. All very easy to do. Looking forward to my next shipment.
Website easily accessible and navigable and I can't get enough of using everything they offer.
The Il Makiage reminder messages are a blessing. I was able to order what I needed today, and not run out of products.
The products are all fabulous, and the Il Makiage site is easy to use as well.
Really impressed with the amount of effort put in to try and figure out proper colour. Very helpful prompts in case you get stuck. Excited to try product.
I contacted IL regarding the condition of a shipment received. They were quick to respond and resolve the matter. I've been using IL exclusively for some time, and wouldn't even consider any other product. They're great
Great look and goes on nicely however says water proof but smudges easily. I switched eyeliner just to be sure it was their eyeliner and not my mascara.
I love the eye liner! It's the only brand that doesn't make my eyes water or burn, stays on while I'm wearing it and actually all washes away when I wash my face!
Wanted a darker color but didn't want to change the color of my automatic ship.The person that replayed to my email was very helpful and nice.
Website is easy to use. Can't wait to try the eye cream!
Their ordering system is very tricky and if you're not careful items will be added and charged
It is so easy to order, and all of the products I have purchased so far have been exceptional.
I knew the product I wanted to buy, I bought it, and I couldn't get off the site with all the different questions and offers, and it made me almost want to cancel my order… Felt insulting
I was using their primer and the pump stopped working half way through the container. I contacted the company and they are mailing me a replacement. I am very happy now as I love the product. I will be a long time customer now.
These products are excellent quality and customer service is always very responsive.
I finally found the best product!
After party shade #50 is my best match for my skin.
I have been thru makeup like crazy trying to find something that would cover up my dark spots, but nothing would work. Then I found IL Makiage! I will never use another makeup! They matched my color completely perfect! It feels amazing on, and it seriously only takes a small amount to cover. It's incredible. I love this makeup!
Was ordering foundation and as I was working on putting in information an add-on popped up and went onto order as well so I was charged for something I never wanted. My only option is to send an email message to customer service to return it even though it literally just happened and the money is being held from my bank account. I do not like this and I'm not certain I will buy more make up if this is how it will be
I love all of the products and am thrilled with the selections. Customer service is super helpful, responding quickly. Totally amazing!
My color is 3.5 f*ck I'm flawless, I don't wear a ton of makeup, but put this on EVERY DAY. It really is amazingz, isn't thick, blends perfectly, and 1 bottle honestly lasts me about 6 months. Been using for 2 years now!
Answer: Yes! I believe they are anyway…but the problem with asking different peoples opinions and that is you will get MANY different opinions! The reason I say go for it and try them out is because regardless of if the products suit YOUR skin and style their customer service is amazing so you aren't really taking a risk as if for whatever reason you don't like what you buy they will fully refund or exchange with no problem at all. They are really quick with responding to enquiries too so if there's anything you want to ask them before buying I suggest sending them an email and you will soon see what I mean…they really go beyond to try and make their customers happy!
Answer: This website is scam. They don't cancle order. Reday to scam once you order. BEware
Answer: Yes They are Scammers. Good luck getting your money back! 1
Answer: The company is a scammer. How would you trust their product is animal tested! Even you can't trust the product, as you don't know what's in it...
Answer: I wasn't successful. I sent them pics of the reaction I am having in the exact areas I am using the product and all they had to say was,"your 30 day return period has expired". For a company that charges $45 for 1.7 oz of cream, that is very poor customer service.

