Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of Il Makiage

Il Makiage

3.6

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate Il Makiage?
grey stargrey stargrey stargrey stargrey star

Il Makiage Reviews Summary

The company enjoys a generally positive reputation, with many customers praising the quality and effectiveness of its products, particularly in terms of skin care and makeup performance. Quick delivery and effective customer service interactions were frequently highlighted as strengths. However, concerns emerged regarding the ordering process, particularly issues with auto-renewals and unclear promotional offers that led to unintended charges. Additionally, some customers expressed frustration over the difficulty in managing subscriptions and the perceived lack of transparency in the purchasing process. Overall, while product satisfaction is high, improvements in customer communication and order management could enhance the overall experience.

This summary is generated by AI, based on text from customer reviews

shipping
366
quality
353
This company responds to reviews on average within 6 days

We monitor reviews for authenticity

West Virginia
1 review
0 helpful votes
Follow Maria D.
Unfollow Maria D.
Share Review
Report Review

Great customer service
September 8, 2023

There was an error on my item that I never received and got refunded on. I contacted them right away. Billie is resending with no charge. Definitely best customer service and they care about their customers.

Date of experience: September 8, 2023
North Carolina
1 review
0 helpful votes
Follow Kate V.
Unfollow Kate V.
Share Review
Report Review

Ordering is easy!
September 8, 2023

Ordered more product today, changed products, bought new and changed delivery dates. All very easy to do. Looking forward to my next shipment.

Date of experience: September 8, 2023
Ohio
1 review
0 helpful votes
Follow Jessica W.
Unfollow Jessica W.
Share Review
Report Review

Website easily accessible and navigable and I can't get enough of using everything they offer.

Date of experience: September 8, 2023
Texas
1 review
0 helpful votes
Follow Michelle T.
Unfollow Michelle T.
Share Review
Report Review

Il Makiage ROCKS!
September 7, 2023

The Il Makiage reminder messages are a blessing. I was able to order what I needed today, and not run out of products.
The products are all fabulous, and the Il Makiage site is easy to use as well.

Date of experience: September 7, 2023
Canada
2 reviews
0 helpful votes
Follow Annelie E.
Unfollow Annelie E.
Share Review
Report Review

Super thorough
September 7, 2023

Really impressed with the amount of effort put in to try and figure out proper colour. Very helpful prompts in case you get stuck. Excited to try product.

Date of experience: September 7, 2023
California
1 review
0 helpful votes
Follow Licia S.
Unfollow Licia S.
Share Review
Report Review

Great Customer Service
September 7, 2023

I contacted IL regarding the condition of a shipment received. They were quick to respond and resolve the matter. I've been using IL exclusively for some time, and wouldn't even consider any other product. They're great

Date of experience: September 6, 2023
California
1 review
0 helpful votes
Follow Rachel G.
Unfollow Rachel G.
Share Review
Report Review

Smudging Eyeliner
October 7, 2023

Great look and goes on nicely however says water proof but smudges easily. I switched eyeliner just to be sure it was their eyeliner and not my mascara.

Date of experience: September 6, 2023
Texas
2 reviews
0 helpful votes
Follow Jami I.
Unfollow Jami I.
Share Review
Report Review

Fab products
September 6, 2023

I love the eye liner! It's the only brand that doesn't make my eyes water or burn, stays on while I'm wearing it and actually all washes away when I wash my face!

Date of experience: September 6, 2023
Michigan
1 review
0 helpful votes
Follow Leilani Z.
Unfollow Leilani Z.
Share Review
Report Review

Changing my color
September 5, 2023

Wanted a darker color but didn't want to change the color of my automatic ship.The person that replayed to my email was very helpful and nice.

Date of experience: September 5, 2023
Colorado
1 review
0 helpful votes
Follow michelle E.
Unfollow michelle E.
Share Review
Report Review

Straight Forward Website
September 5, 2023

Website is easy to use. Can't wait to try the eye cream!

Date of experience: September 5, 2023
California
1 review
0 helpful votes
Follow K.luna G.
Unfollow K.luna G.
Share Review
Report Review

Non ordered items
October 5, 2023

Their ordering system is very tricky and if you're not careful items will be added and charged

Il Makiage attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: September 4, 2023
Canada
2 reviews
0 helpful votes
Follow Stella L.
Unfollow Stella L.
Share Review
Report Review

Mascara order
September 4, 2023

It is so easy to order, and all of the products I have purchased so far have been exceptional.

Date of experience: September 4, 2023
California
1 review
0 helpful votes
Follow Joan T.
Unfollow Joan T.
Share Review
Report Review

Way too much!
October 4, 2023

I knew the product I wanted to buy, I bought it, and I couldn't get off the site with all the different questions and offers, and it made me almost want to cancel my order… Felt insulting

Date of experience: September 4, 2023
Tennessee
1 review
0 helpful votes
Follow Renee X.
Unfollow Renee X.
Share Review
Report Review

Made it right!
September 4, 2023

I was using their primer and the pump stopped working half way through the container. I contacted the company and they are mailing me a replacement. I am very happy now as I love the product. I will be a long time customer now.

Date of experience: September 4, 2023
Pennsylvania
1 review
0 helpful votes
Follow Adriana S.
Unfollow Adriana S.
Share Review
Report Review

Great products
September 4, 2023

These products are excellent quality and customer service is always very responsive.

Date of experience: September 3, 2023
Texas
1 review
0 helpful votes
Follow Jamie M.
Unfollow Jamie M.
Share Review
Report Review

Best foundation ever!
September 3, 2023

I finally found the best product!
After party shade #50 is my best match for my skin.

Date of experience: September 3, 2023
Arkansas
1 review
0 helpful votes
Follow Martha H.
Unfollow Martha H.
Share Review
Report Review

This makeup is F**kin AWESOME!
September 3, 2023

I have been thru makeup like crazy trying to find something that would cover up my dark spots, but nothing would work. Then I found IL Makiage! I will never use another makeup! They matched my color completely perfect! It feels amazing on, and it seriously only takes a small amount to cover. It's incredible. I love this makeup!

Date of experience: September 2, 2023
California
1 review
0 helpful votes
Follow Esther W.
Unfollow Esther W.
Share Review
Report Review

Pushy add-on pop ups
October 2, 2023

Was ordering foundation and as I was working on putting in information an add-on popped up and went onto order as well so I was charged for something I never wanted. My only option is to send an email message to customer service to return it even though it literally just happened and the money is being held from my bank account. I do not like this and I'm not certain I will buy more make up if this is how it will be

Date of experience: September 2, 2023
Florida
1 review
0 helpful votes
Follow Holly F.
Unfollow Holly F.
Share Review
Report Review

The Best Ever!
September 2, 2023

I love all of the products and am thrilled with the selections. Customer service is super helpful, responding quickly. Totally amazing!

Date of experience: September 2, 2023
Oregon
1 review
0 helpful votes
Follow Ray D.
Unfollow Ray D.
Share Review
Report Review

My color is 3.5 f*ck I'm flawless, I don't wear a ton of makeup, but put this on EVERY DAY. It really is amazingz, isn't thick, blends perfectly, and 1 bottle honestly lasts me about 6 months. Been using for 2 years now!

Date of experience: September 2, 2023