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Il Makiage

3.6

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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Il Makiage Reviews Summary

The company enjoys a generally positive reputation, with many customers praising the quality and effectiveness of its products, particularly in terms of skin care and makeup performance. Quick delivery and effective customer service interactions were frequently highlighted as strengths. However, concerns emerged regarding the ordering process, particularly issues with auto-renewals and unclear promotional offers that led to unintended charges. Additionally, some customers expressed frustration over the difficulty in managing subscriptions and the perceived lack of transparency in the purchasing process. Overall, while product satisfaction is high, improvements in customer communication and order management could enhance the overall experience.

This summary is generated by AI, based on text from customer reviews

shipping
366
quality
353
This company responds to reviews on average within 6 days

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Maine
1 review
0 helpful votes
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September 2, 2023

Thus far, my experience with IL Makiage has been smooth and seamless. I'm excited to potentially switch where I purchase my beauty products from here on out. Although I have not received my order yet, I'm confident that I will be pleased.

Date of experience: September 2, 2023
Georgia
1 review
0 helpful votes
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The foundation
September 2, 2023

I woke up like this is the best coverage and natural makeup I've ever used!

Date of experience: September 1, 2023
Massachusetts
1 review
0 helpful votes
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False charge
October 1, 2023

I was charged for an extra item info not use it want it can afford. I contacted in minutes of this and was told I cannot get a refund right now. I cannnot afford this and I'm upset about this!

Date of experience: September 1, 2023
South Carolina
2 reviews
0 helpful votes
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Best makeup for mature skin
September 1, 2023

I refill my IL primer every 4 months because this is it! I have never had smooth soft primer like IL's. While you're at it check out their foundations. Mine is light and glowy.

Date of experience: September 1, 2023
Georgia
1 review
0 helpful votes
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Satisfied Customer
September 1, 2023

I think your products are amazing. I love the foundation.

Date of experience: September 1, 2023
Ohio
1 review
0 helpful votes
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Awesome. All of it.
September 1, 2023

I feel like I'm talking to my biggest cheerleader when I am choosing any product. I LOVE the foundation and am pacing to receive the lip plumper. LOVE LOVE LOVE.

Date of experience: September 1, 2023
New York
1 review
0 helpful votes
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Exelent product and match with a skin!
September 1, 2023

It's very light and it's good for skin only which don't have marks and pimples

Date of experience: September 1, 2023
North Carolina
2 reviews
2 helpful votes
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Too many emails
October 1, 2023

I have been bombarded with too many emails to the point I just bought just to see if the prices would be worth it.

Il Makiage attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: September 1, 2023
Louisiana
1 review
0 helpful votes
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Successful purchase
September 1, 2023

I was able to easily navigate to find the makeup primer I ordered a few months ago to reorder.

Date of experience: September 1, 2023
Utah
1 review
0 helpful votes
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Awesome customer service
September 1, 2023

I had an issue with my order and they immediately sent me a new one and have been so awesome!

Date of experience: September 1, 2023
Oregon
2 reviews
0 helpful votes
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Apply
October 1, 2023

It's not easy to apply the incentive codes, I'm older and need things very simple. I also would like a choice of frequency to be 5 or 6 months on some products.

Il Makiage attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: September 1, 2023
Illinois
1 review
0 helpful votes
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Good experience
September 1, 2023

I really enjoy this products in the ordering process seems very easy.

Date of experience: September 1, 2023
California
1 review
0 helpful votes
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Awesome products
September 1, 2023

I tried it to my skin and I loved the results that's why I came back to order again!

Date of experience: August 31, 2023
New York
1 review
0 helpful votes
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Rip off.
September 30, 2023

Don'!. They are a rip off and they false advertised. They asked only for the shipping fee of $6.95 for the trial kit but after I put in all of my order information, they deducted almost $100.00 out of my account. They then said the amount was just a hold and will be released within 3-4 days, that did not not happen. The color of the products were too light for my skin and did not match my complexion. I went online to request a return of my funds and a return address so that I could return the products, but they only allowed an exchange to be made, which they charged my account another $100 for. I am currently trying to get almost $200 back but cannot speak to a representative or live person. It's only an automated email that's available.

Date of experience: August 31, 2023
Georgia
1 review
0 helpful votes
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Foundation
August 31, 2023

Love, love, love the foundation and primer. Foundation is so comfortable and does not feel heavy. Amazing!

Date of experience: August 31, 2023
Indiana
1 review
0 helpful votes
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Great products/company
August 31, 2023

I have ordered multiple times and every time the process and product has been great. On my last order I was missing one item. I sent a message about the issue and within minutes I had a resolution and my missing product was on its way. I also received an e-gift card as a "sorry for the inconvenience" which was not needed since the process was so easy. I have been very happy with the quality of all the make up I have tried as well. I will continue to purchase.

Date of experience: August 31, 2023
Canada
1 review
0 helpful votes
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As promised
August 31, 2023

I've been using the concealer and the foundation for a while now, and I love it! It looks very natural and my skin looks great.

Date of experience: August 31, 2023
Florida
2 reviews
0 helpful votes
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I did not want to order a product. I was reading it and looking at the 20% gift. When I hit the 20% gift, it automatically charged me and added to my order. That's not okay, it's in fine. Print all the way in the bottom. That says is that, but that's very tricky and not okay.

Il Makiage attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: August 31, 2023
Canada
1 review
0 helpful votes
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2 years ago I tried some shades but nothing worked for me as I was in hurry due to my travel schedule.
I want to give it another try as I like these product.

Date of experience: August 30, 2023
Pennsylvania
1 review
0 helpful votes
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Pleasantly Pleased!
August 31, 2023

Whenever I ordered it was delivered when they said and promptly! I hate waiting and I didn't have to! That makes me I love the products and so does my skin! I'm a mature woman and the fondation is Wonderful! Thanks soo much

Date of experience: August 30, 2023