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The company enjoys a generally positive reputation, with many customers praising the quality and effectiveness of its products, particularly in terms of skin care and makeup performance. Quick delivery and effective customer service interactions were frequently highlighted as strengths. However, concerns emerged regarding the ordering process, particularly issues with auto-renewals and unclear promotional offers that led to unintended charges. Additionally, some customers expressed frustration over the difficulty in managing subscriptions and the perceived lack of transparency in the purchasing process. Overall, while product satisfaction is high, improvements in customer communication and order management could enhance the overall experience.
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Thus far, my experience with IL Makiage has been smooth and seamless. I'm excited to potentially switch where I purchase my beauty products from here on out. Although I have not received my order yet, I'm confident that I will be pleased.
I woke up like this is the best coverage and natural makeup I've ever used!
I was charged for an extra item info not use it want it can afford. I contacted in minutes of this and was told I cannot get a refund right now. I cannnot afford this and I'm upset about this!
I refill my IL primer every 4 months because this is it! I have never had smooth soft primer like IL's. While you're at it check out their foundations. Mine is light and glowy.
I feel like I'm talking to my biggest cheerleader when I am choosing any product. I LOVE the foundation and am pacing to receive the lip plumper. LOVE LOVE LOVE.
It's very light and it's good for skin only which don't have marks and pimples
I have been bombarded with too many emails to the point I just bought just to see if the prices would be worth it.
I was able to easily navigate to find the makeup primer I ordered a few months ago to reorder.
I had an issue with my order and they immediately sent me a new one and have been so awesome!
It's not easy to apply the incentive codes, I'm older and need things very simple. I also would like a choice of frequency to be 5 or 6 months on some products.
I really enjoy this products in the ordering process seems very easy.
I tried it to my skin and I loved the results that's why I came back to order again!
Don'!. They are a rip off and they false advertised. They asked only for the shipping fee of $6.95 for the trial kit but after I put in all of my order information, they deducted almost $100.00 out of my account. They then said the amount was just a hold and will be released within 3-4 days, that did not not happen. The color of the products were too light for my skin and did not match my complexion. I went online to request a return of my funds and a return address so that I could return the products, but they only allowed an exchange to be made, which they charged my account another $100 for. I am currently trying to get almost $200 back but cannot speak to a representative or live person. It's only an automated email that's available.
Love, love, love the foundation and primer. Foundation is so comfortable and does not feel heavy. Amazing!
I have ordered multiple times and every time the process and product has been great. On my last order I was missing one item. I sent a message about the issue and within minutes I had a resolution and my missing product was on its way. I also received an e-gift card as a "sorry for the inconvenience" which was not needed since the process was so easy. I have been very happy with the quality of all the make up I have tried as well. I will continue to purchase.
I've been using the concealer and the foundation for a while now, and I love it! It looks very natural and my skin looks great.
I did not want to order a product. I was reading it and looking at the 20% gift. When I hit the 20% gift, it automatically charged me and added to my order. That's not okay, it's in fine. Print all the way in the bottom. That says is that, but that's very tricky and not okay.
2 years ago I tried some shades but nothing worked for me as I was in hurry due to my travel schedule.
I want to give it another try as I like these product.
Whenever I ordered it was delivered when they said and promptly! I hate waiting and I didn't have to! That makes me I love the products and so does my skin! I'm a mature woman and the fondation is Wonderful! Thanks soo much
Answer: Yes! I believe they are anyway…but the problem with asking different peoples opinions and that is you will get MANY different opinions! The reason I say go for it and try them out is because regardless of if the products suit YOUR skin and style their customer service is amazing so you aren't really taking a risk as if for whatever reason you don't like what you buy they will fully refund or exchange with no problem at all. They are really quick with responding to enquiries too so if there's anything you want to ask them before buying I suggest sending them an email and you will soon see what I mean…they really go beyond to try and make their customers happy!
Answer: This website is scam. They don't cancle order. Reday to scam once you order. BEware
Answer: Yes They are Scammers. Good luck getting your money back! 1
Answer: The company is a scammer. How would you trust their product is animal tested! Even you can't trust the product, as you don't know what's in it...
Answer: I wasn't successful. I sent them pics of the reaction I am having in the exact areas I am using the product and all they had to say was,"your 30 day return period has expired". For a company that charges $45 for 1.7 oz of cream, that is very poor customer service.

