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The company enjoys a generally positive reputation, with many customers praising the quality and effectiveness of its products, particularly in terms of skin care and makeup performance. Quick delivery and effective customer service interactions were frequently highlighted as strengths. However, concerns emerged regarding the ordering process, particularly issues with auto-renewals and unclear promotional offers that led to unintended charges. Additionally, some customers expressed frustration over the difficulty in managing subscriptions and the perceived lack of transparency in the purchasing process. Overall, while product satisfaction is high, improvements in customer communication and order management could enhance the overall experience.
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Ordered new products. Looking forward to getting started once it arrives. Easy to use website and I like how you assist with color, personalized for my skin.
Shipping address did not up date on order. No way to charge or call to change. I caught it within seConds of making the order. Can only send an email.
My shopping experience was a good one, it was easy to find what I needed it after filling out the quiz.
So they send you a $15 off coupon to entice you to try another product, but then the price is higher than if I just went to the website and ordered it so really no coupon savings at all. Don't fall for it.
I was trying to add a product to my recurring shipment, but it doesn't look like it work 😞. Looks like I'll be wasting money for shipping on 2 orders now. I'll have to figure out later if these can be combined
El proceso para Mi compra es muy fácil estoy empezando a probar este producto y estoy encantada los quiero probar todos 🤗
I don't know how they do it, but every quiz I've taken has been matched perfectly with whatever product I needed. My only wish is that they would partner with Klarna or Afterpay so I could pay for their products over time instead of all at once cause it can add up quickly.
I bought one item and some how it directed me to another page w a different product and asked something along the lines of purchasing and I want even sure what it was and it charged me for an "add on" item. Seconds after realizing it sent me a confirmation I immediately asked for a cancellation and they denied me!
Horrible horrible
Every time I order a product from this company they're always on point and it's so simple. And what I really love is how fast they ship their products out.
I tryed u all 2 deferent times and thay where not good at all but got it figured out then u gave me a 40 gift code so iam trying u a 3 time. Fingers crossed and it took about a month to fix the first too time
I love this company! Great products and the best customer service! I definitely recommend this company 10/10
When my order was complete the credit of $15 was not deducted! I all ready put my credit card information in then the credit card was not deducted! I do not like doing business with a company like this. I went on a chat as soon as I realized what happened. No one has gotten back to me in regard that this problem
Really is the best foundation! The coverage is amazing! My skin looks so pretty and perfect matte! I love it!
My one and only forever!
I love il makiage, ive been using their products for a few years now, they never disappoint, I recently had a small mixup with my recurring order, they were quick to fix the issue and gave me $100 code to spend on other products, im excited to try two new products 🥰
Since my first order, I have experienced wonderful customer service and received great products. I have tried several different skincare products as well as foundations. I am impressed and very satisfied with all of it. Any questions I have posed have been answered quickly. I have had no issues returning products if/when I didn't like them.
I ordered 1 product. Of course the many links for add ons pop up. I hit skip, but now my card is charged for a second order with no way to cancel. I will never order from them again.
Chose right color with your help quick service. Good finish for mature skin
I did NOT order an add-on plumping cream (ORDER # *******) it was added as I was trying to get off the order site & I feel taken advantage of! Cancel this order as I have no need or desire for it & am extremely disappointed!
Answer: Yes! I believe they are anyway…but the problem with asking different peoples opinions and that is you will get MANY different opinions! The reason I say go for it and try them out is because regardless of if the products suit YOUR skin and style their customer service is amazing so you aren't really taking a risk as if for whatever reason you don't like what you buy they will fully refund or exchange with no problem at all. They are really quick with responding to enquiries too so if there's anything you want to ask them before buying I suggest sending them an email and you will soon see what I mean…they really go beyond to try and make their customers happy!
Answer: This website is scam. They don't cancle order. Reday to scam once you order. BEware
Answer: Yes They are Scammers. Good luck getting your money back! 1
Answer: The company is a scammer. How would you trust their product is animal tested! Even you can't trust the product, as you don't know what's in it...
Answer: I wasn't successful. I sent them pics of the reaction I am having in the exact areas I am using the product and all they had to say was,"your 30 day return period has expired". For a company that charges $45 for 1.7 oz of cream, that is very poor customer service.

