Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of Il Makiage

Il Makiage

3.6

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate Il Makiage?
grey stargrey stargrey stargrey stargrey star

Il Makiage Reviews Summary

The company enjoys a generally positive reputation, with many customers praising the quality and effectiveness of its products, particularly in terms of skin care and makeup performance. Quick delivery and effective customer service interactions were frequently highlighted as strengths. However, concerns emerged regarding the ordering process, particularly issues with auto-renewals and unclear promotional offers that led to unintended charges. Additionally, some customers expressed frustration over the difficulty in managing subscriptions and the perceived lack of transparency in the purchasing process. Overall, while product satisfaction is high, improvements in customer communication and order management could enhance the overall experience.

This summary is generated by AI, based on text from customer reviews

shipping
366
quality
353
This company responds to reviews on average within 7 days

We monitor reviews for authenticity

Florida
1 review
0 helpful votes
Follow Lynnette L.
Unfollow Lynnette L.
Share Review
Report Review

New Customer
April 16, 2025

Ordered new products. Looking forward to getting started once it arrives. Easy to use website and I like how you assist with color, personalized for my skin.

Date of experience: April 6, 2025
Georgia
1 review
0 helpful votes
Follow Amy I.
Unfollow Amy I.
Share Review
Report Review

Shipping address did not up date on order. No way to charge or call to change. I caught it within seConds of making the order. Can only send an email.

Date of experience: April 5, 2025
California
1 review
0 helpful votes
Follow Imelda E.
Unfollow Imelda E.
Share Review
Report Review

Good shopping experience
April 16, 2025

My shopping experience was a good one, it was easy to find what I needed it after filling out the quiz.

Date of experience: April 5, 2025
Missouri
1 review
0 helpful votes
Follow Kim B.
Unfollow Kim B.
Share Review
Report Review

Coupon really!
April 15, 2025

So they send you a $15 off coupon to entice you to try another product, but then the price is higher than if I just went to the website and ordered it so really no coupon savings at all. Don't fall for it.

Date of experience: April 5, 2025
New York
1 review
0 helpful votes
Follow Brandy S.
Unfollow Brandy S.
Share Review
Report Review

Harder then it looks
April 15, 2025

I was trying to add a product to my recurring shipment, but it doesn't look like it work 😞. Looks like I'll be wasting money for shipping on 2 orders now. I'll have to figure out later if these can be combined

Date of experience: April 5, 2025
Virginia
1 review
0 helpful votes
Follow Yanira F.
Unfollow Yanira F.
Share Review
Report Review

Me encanta
April 15, 2025

El proceso para Mi compra es muy fácil estoy empezando a probar este producto y estoy encantada los quiero probar todos 🤗

Date of experience: April 5, 2025
Missouri
1 review
0 helpful votes
Follow Naneuleta S.
Unfollow Naneuleta S.
Share Review
Report Review

I don't know how they do it, but every quiz I've taken has been matched perfectly with whatever product I needed. My only wish is that they would partner with Klarna or Afterpay so I could pay for their products over time instead of all at once cause it can add up quickly.

Date of experience: April 5, 2025
California
1 review
0 helpful votes
Follow Sam Y.
Unfollow Sam Y.
Share Review
Report Review

I bought one item and some how it directed me to another page w a different product and asked something along the lines of purchasing and I want even sure what it was and it charged me for an "add on" item. Seconds after realizing it sent me a confirmation I immediately asked for a cancellation and they denied me!
Horrible horrible

Date of experience: April 4, 2025
Texas
1 review
0 helpful votes
Follow Joanie D.
Unfollow Joanie D.
Share Review
Report Review

Ordering with ease!
April 15, 2025

Every time I order a product from this company they're always on point and it's so simple. And what I really love is how fast they ship their products out.

Date of experience: April 4, 2025
Minnesota
1 review
0 helpful votes
Follow Jody M.
Unfollow Jody M.
Share Review
Report Review

Okay!
April 14, 2025

I tryed u all 2 deferent times and thay where not good at all but got it figured out then u gave me a 40 gift code so iam trying u a 3 time. Fingers crossed and it took about a month to fix the first too time

Date of experience: April 4, 2025
Colorado
1 review
0 helpful votes
Follow Kathy G.
Unfollow Kathy G.
Share Review
Report Review

Great makeup
April 14, 2025

I really like the foundation the color match is great

Date of experience: April 4, 2025
California
1 review
0 helpful votes
Follow Amanda H.
Unfollow Amanda H.
Share Review
Report Review

Love it!
April 14, 2025

I've been really impressed by the foundation! Looking to see what to try next.

Date of experience: April 4, 2025
California
1 review
0 helpful votes
Follow Britany L.
Unfollow Britany L.
Share Review
Report Review

I love IL Makiage!
April 14, 2025

I love this company! Great products and the best customer service! I definitely recommend this company 10/10

Date of experience: April 4, 2025
Pennsylvania
1 review
0 helpful votes
Follow Rosemary L.
Unfollow Rosemary L.
Share Review
Report Review

Deduct Credit
April 14, 2025

When my order was complete the credit of $15 was not deducted! I all ready put my credit card information in then the credit card was not deducted! I do not like doing business with a company like this. I went on a chat as soon as I realized what happened. No one has gotten back to me in regard that this problem

Date of experience: April 4, 2025
California
1 review
0 helpful votes
Follow Kristel H.
Unfollow Kristel H.
Share Review
Report Review

Best foundation ever!
April 14, 2025

Really is the best foundation! The coverage is amazing! My skin looks so pretty and perfect matte! I love it!
My one and only forever!

Date of experience: April 3, 2025
Florida
1 review
0 helpful votes
Follow Rhonda D.
Unfollow Rhonda D.
Share Review
Report Review

Great customer service
April 14, 2025

I love il makiage, ive been using their products for a few years now, they never disappoint, I recently had a small mixup with my recurring order, they were quick to fix the issue and gave me $100 code to spend on other products, im excited to try two new products 🥰

Date of experience: April 3, 2025
South Carolina
1 review
0 helpful votes
Follow Melissa H.
Unfollow Melissa H.
Share Review
Report Review

Impressed
April 13, 2025

Since my first order, I have experienced wonderful customer service and received great products. I have tried several different skincare products as well as foundations. I am impressed and very satisfied with all of it. Any questions I have posed have been answered quickly. I have had no issues returning products if/when I didn't like them.

Date of experience: April 3, 2025
North Carolina
1 review
0 helpful votes
Follow Georgianna D.
Unfollow Georgianna D.
Share Review
Report Review

I ordered 1 product. Of course the many links for add ons pop up. I hit skip, but now my card is charged for a second order with no way to cancel. I will never order from them again.

Date of experience: April 3, 2025
New Jersey
1 review
0 helpful votes
Follow Susan T.
Unfollow Susan T.
Share Review
Report Review

Excellent for mature skin
April 13, 2025

Chose right color with your help quick service. Good finish for mature skin

Date of experience: April 3, 2025
California
1 review
0 helpful votes
Follow Lisa A.
Unfollow Lisa A.
Share Review
Report Review

Not a good experience!
April 12, 2025

I did NOT order an add-on plumping cream (ORDER # *******) it was added as I was trying to get off the order site & I feel taken advantage of! Cancel this order as I have no need or desire for it & am extremely disappointed!

Date of experience: April 2, 2025