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Il Makiage Reviews Summary
The company enjoys a generally positive reputation, with many customers praising the quality and effectiveness of its products, particularly in terms of skin care and makeup performance. Quick delivery and effective customer service interactions were frequently highlighted as strengths. However, concerns emerged regarding the ordering process, particularly issues with auto-renewals and unclear promotional offers that led to unintended charges. Additionally, some customers expressed frustration over the difficulty in managing subscriptions and the perceived lack of transparency in the purchasing process. Overall, while product satisfaction is high, improvements in customer communication and order management could enhance the overall experience.
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This is my second Il Makiage purchase. I will not purchase any other foundation because this has been perfect! As the title say, it is the best foundation ever!
Product never received. At checkout various screens popped up asking if interested - I thought I would see details on product, nope it was ordered. Couldn't cancel it. Charged for original product along with product I didn't order. At least 10 emails to request refund or replacement. Instead I was charged, again for the product. Another request to have product replaced or a refund. Waiting for status.
Although my package showed that it shipped successfully to my home; I never received it. My email of this concern several weeks later (due to personal reason) was responded to in LESS THAN 24 hours and solution set in motion immediately following my reply. Quick, kind and AMAZING customer service. 10 stars for this business!
Have used this foundation once before! Amazing! Easy order to process! Love this company!
I like the products I have gotten. When attempting to take advantage of your $20 off offer I ordered serum and decided to try your suggestion for foundation. Trying to check out and offers popping up for other products I wasn't in a position to purchase. I appreciate the quick response from customer service but the fact that the order was not canceled as requested immediately after the order was sent has left me to question your integrity. I will be returning the unwanted products and expect immediate reimbursement.
Respectfully,
Lisa Olszewski
Overall a good experience but after spending $300 dollars CDN, I was thrilled I was going to be receiving a mystery gift to try. Received my order today….there was no mystery gift included!
I'm still waiting for my products, but I wanted to write these few words for the customer experience.
The customer support team is amazing! They really care and try their best to get me the right products and the perfect experience.
Thank you again for your kindness.
I have been charged for many items that I didn't order. I need this fixed soon or I will be going to the bank to talk to
I have always had good experience with this company, And I love the product!
I didn't like the foundation I ordered. I think I made the mistake of ordering full coverage, and it was really think and I hated how it felt on my skin. But they make returns super easy, and I got a free gift. Great customer service.
It's so fun to look at all the cool products at Il Makiage. Plus they always have great deals and the makeup is high quality.
Hands down their customer service is EXCELLENT. They allowed me to exchange TWICE until the perfect match was found. I didn't have to send the two concealers that didn't work for me back. I will forever use their products!
I've been wanting to try this foundation for awhile now, but each time I took the survey to find my perfect match, I had the tendency to pick the color I wanted to be or look like and kept getting a different color # each time, but now they have the take a {virtual picture} of yourself to help match your skin tone! I'm hoping this will be the perfect match for me & "may the odds be ever in your color palette"… try before you buy~ you can't beat that! So what are you waiting on?
I have used Makiage foundation and love it, so I thought I'd try other products. I thought I would try the plumping cream. I paid more than expected, from $66 to $114, after exchange etc. I have been using it for almost a week, and find that I'm not as happy with it as I am with the foundation. I expected more than just an ok moisturizer.
I have been using your product for about 3 years and love it. I'm in my 60's and the makeup does not clog my pores. Part of my face was burned and has a tendency to clog easily causing days of problems.
The powerlift is amazing!
Thank you,
Leticia R Sipe
I can't say enough positive things about my experience with this company's customer service department. I was taught early on the if you have a smile in your voice that the customers can tell and with this company that is true both over the phone and by email. Bravo to whom ever is in charge of that area of the company!
I purchased the wrong color make up and the make up artist was there to help me and get me the perfect match! I love no-hassle guarantee!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members