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Il Makiage Reviews Summary
The company enjoys a generally positive reputation, with many customers praising the quality and effectiveness of its products, particularly in terms of skin care and makeup performance. Quick delivery and effective customer service interactions were frequently highlighted as strengths. However, concerns emerged regarding the ordering process, particularly issues with auto-renewals and unclear promotional offers that led to unintended charges. Additionally, some customers expressed frustration over the difficulty in managing subscriptions and the perceived lack of transparency in the purchasing process. Overall, while product satisfaction is high, improvements in customer communication and order management could enhance the overall experience.
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The foundation is not what I wanted I look like a ghost…. Returning it
I love everything about every product I use and the customer service is amazing!
I tried this foundation a few times in the past and I loved it! When I first put it on my face, both my sister and I were amazed! I decided to order it again after a hiatus and had to contact customer service with a question. I forgot how amazing their customer service is! They are prompt and always come through and respond and help. Much appreciated these days!
The concealer is great on my skin it stays perfectly all day. Good on my sensitive skin!
I'm very happy with this product
They charged me more than full price for the try before you buy and after a week of waiting for what the tracking says 3-5 days it still says another 5-10 days and it says it's in my city so I'm paying extra to not even try something I don't know if I want.
When you choose your foundation it basically forces you to choose the auto renewal option which thankfully I was able to go in and cancel afterwards however the company is just way to expensive and pushy so in my opinion I don't care wether or not the foundation is a match and looks good way too many cons and zero pros
Very very bad.I ordered only one foundation for $35 includes taxes and shipping and my visa was charged for $49.85…. I see one more charge of $39.87 which I don't know for what. Then you put me on auto replenish which I never ordered. So please cancel all the order. Or I will dispute these transactions on my visa. Very bad service. It felt like I was trapped. 2 years back also i had a very bad experince. And I thought I will try again but I am berry unhappy. Please fix it. Thanks
Hi have been away from ordering for awhile as like always quick easy definitely the best help to find the right colour! Always an amazing job when putting my order in! I am excited to try the Plumbing Lip Gloss
I love your product. I hate how you treat your customers so aggressively when ordering. You put something in my shopping cart that I did not want and I had no way to remove it. I finally figured that out. You also kept asking me questions I had answered. Stop doing this. I just need to order what I want and move on with my busy day.
Like the product but hate the fact that you are forced to subscript to a monthly replenishment before you can check out. There needs to be an OPT OUT option.
I had been looking at IL Makiage for over a year
Finally decided to give it a try, purchased for my birthday, the color match was spot on I was amazed on how beautifully it combined on my skin, looks like my skin but better! Came with a blending brush and a surprise gift. It's by far a effortless experience and the products are amazing my new go to foundation.
Product great, process awful. I had my entire replenishment box all set up and ready to go and it was supposed to be shipped out today and then all of a sudden I get a message saying it was declined but my account was still charged this is very frustrating to me and the second time it's happened.
I mistakenly hit an additional order and only wanted the power do not no filter order#
******* – U.
I just missed the trial period by a day but realized the shade my foundation didn't fit right, so I reached out. The team responded right away, found another shade for me and shipped. Thanks!
Right now I use the foundation and I am looking forward to trying their lip plumping gloss, brows, and No Filter Serum. If I love the these products I'm definitely going to buy their moisturizer cream.
After placing your order, they offer you additional add on products at 20% off. If you accidentally click the button, it automatically adds that product to your bill without any review of the item or your total. It just automatically charges. I immediately contacted customer service requesting for the item to be removed from my order. They said it was "already being packed and shipped at the warehouse", which is the dumbest excuse to scam me into an unwanted item. So now I will be going through the hassle of returning an item to the post office because I never wanted it in the first place.
From start to finish, customer service and products, I give this firm 10 Stars!
I'M SO UPSET AS I FOUND THERE IS A FREE TRIAL BEFORE USING THE PRODUCTS.INSTEAD IFOUND THERE ARE 2 OTHER THINGS HAVE ADDED ON THE ACCOUNT & YOU CHARGED ME $133. I SENT AN EMAIL TO CS & SHE ASKED TO RETURN THE PRODUCT ONCE I RECIEVED WITH GIFT CARD. PLEAE CANCEL THE ORDER & I NEED MY MONEY BACK.
ORDER#*******527
I was asking to participate in a survery and test primer. It was a great way to share my feedback and test something new. I would definitely do it again.
I ordered the concealor 4 color not the primer. Please exchange or cancel order asap. Thank you.
I always have a good experience with this company. It is my all-time favorite make up to where I won't wear any other. I just love how it looks like my skin color like I'm not wearing make up.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members