Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of Il Makiage

Il Makiage

3.6

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate Il Makiage?
grey stargrey stargrey stargrey stargrey star

Il Makiage Reviews Summary

The company enjoys a generally positive reputation, with many customers praising the quality and effectiveness of its products, particularly in terms of skin care and makeup performance. Quick delivery and effective customer service interactions were frequently highlighted as strengths. However, concerns emerged regarding the ordering process, particularly issues with auto-renewals and unclear promotional offers that led to unintended charges. Additionally, some customers expressed frustration over the difficulty in managing subscriptions and the perceived lack of transparency in the purchasing process. Overall, while product satisfaction is high, improvements in customer communication and order management could enhance the overall experience.

This summary is generated by AI, based on text from customer reviews

shipping
366
quality
353
This company responds to reviews on average within 7 days

We monitor reviews for authenticity

Maryland
1 review
0 helpful votes
Follow Carrie T.
Unfollow Carrie T.
Share Review
Report Review

Not enough stars!
November 22, 2023

I absolutely love purchasing from ilmakage because I get my item so fast and it's always exiting opening that coveted black box! The prices are good but the quality is most important

Date of experience: November 22, 2023
Texas
1 review
0 helpful votes
Follow Smitha J.
Unfollow Smitha J.
Share Review
Report Review

Concealer
November 29, 2023

I was not planning to buy concealer, came up 20% discount offer, I claimed thinking I could use later however, it charged by card then I realized I ordered the product. I am very disappointed I think site is trying to get business by fooling their customer.

Il Makiage attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: November 22, 2023
Illinois
1 review
0 helpful votes
Follow Michele S.
Unfollow Michele S.
Share Review
Report Review

AMAZING!
November 22, 2023

I have literally tried so many foundations and have wasted so much money trying to find something that enhances my skin flawlessly but naturally. Between the great customer service I have always received to THE BEST coverage I have EVER seen I am ecstatic! This foundation goes on like butter and makes my skin finally look flawlessly natural and beautiful! LOVE LOVE LOVE!

Date of experience: November 21, 2023
California
1 review
0 helpful votes
Follow Deana W.
Unfollow Deana W.
Share Review
Report Review

Great product!
November 21, 2023

I love all their products so far! The primer is like no other. Great coverage withe their foundation. And concealer.

Date of experience: November 21, 2023
California
1 review
0 helpful votes
Follow janice A.
Unfollow janice A.
Share Review
Report Review

Eyebrow gel
November 28, 2023

The eyebrow gel does not squeeze out of the tube. Several people tried to squeeze with no avail. I'm trying to reach the company but have no emails that can be replied to.
The lip cream is suppose to stay on, it lasted 2 hours. No food was eaten

Date of experience: November 21, 2023
Canada
1 review
0 helpful votes
Follow Rana O.
Unfollow Rana O.
Share Review
Report Review

Excellence
November 21, 2023

Online ordering is very easy and the products are high quality and everything I want in a make up.

Date of experience: November 21, 2023
Canada
1 review
0 helpful votes
Follow Radha H.
Unfollow Radha H.
Share Review
Report Review

Amazing experience
November 21, 2023

Had wonderful experience with IL Makiage. Their products are amazing and the customer support team is extremely helpful and quick with any kind of query that I had.

Date of experience: November 20, 2023
Texas
1 review
0 helpful votes
Follow Lolomi X.
Unfollow Lolomi X.
Share Review
Report Review

Couldn't add product to auto-ship
November 28, 2023

I love the products, but I was very frustrated that I couldn't add the product that I wanted to purchase to auto-ship. I tried a few different ways to find a link to do it and nothing. I ended up buying it, but would love to have it as part of my auto-ship box.

Il Makiage attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: November 20, 2023
California
1 review
0 helpful votes
Follow Margaret B.
Unfollow Margaret B.
Share Review
Report Review

Ordering issues.
November 28, 2023

I couldn't figure out how to just order my color without going through the try before you buy process.

Il Makiage attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: November 20, 2023
Florida
1 review
0 helpful votes
Follow Veronica U.
Unfollow Veronica U.
Share Review
Report Review

Excellent
November 20, 2023

I'm obsessed with the products! It's so easy to order and the wait is not long at all. Forever a fan and a forever happy customer

Date of experience: November 20, 2023
Florida
1 review
0 helpful votes
Follow Suzanne R.
Unfollow Suzanne R.
Share Review
Report Review

Love the lip plumper
November 20, 2023

Fast delivery awesome product. I just wish they would stop giving me eyeliner as the free gift. Never use it. Never will. Ugh. Would probably buy something else given the chance to try something other than liner.

Date of experience: November 19, 2023
Alabama
1 review
0 helpful votes
Follow Jennifer Z.
Unfollow Jennifer Z.
Share Review
Report Review

Form
November 20, 2023

It was easy to fill out the form I am excited to receive my trial base soon

Date of experience: November 19, 2023
Kentucky
1 review
0 helpful votes
Follow Kimberly M.
Unfollow Kimberly M.
Share Review
Report Review

Perfectly blended
November 20, 2023

It was easy to search. Is expensive. I hate to go shopping so this helps me out.

Date of experience: November 19, 2023
New York
1 review
0 helpful votes
Follow Peggy O.
Unfollow Peggy O.
Share Review
Report Review

Couldn't get out!
November 20, 2023

I wanted to make a purchase of something I have already used. I found it annoying that I couldn't do that quickly. Too many questions for me. I'm not sure I'll order it again, although I like it

Date of experience: November 19, 2023
Michigan
1 review
0 helpful votes
Follow Lisa R.
Unfollow Lisa R.
Share Review
Report Review

Love it!
November 19, 2023

I use shade #105, did the questions and they matched me 100%. Totally love the coverage and that my make up doesn't look cakey. MUST TRY!

Date of experience: November 19, 2023
Washington
1 review
0 helpful votes
Follow Mary D.
Unfollow Mary D.
Share Review
Report Review

Damaged in shipment
November 26, 2023

I really love this foundation! My only complaint is that my last order arrived with the seal broken, some foundation leaked out.

Il Makiage attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: November 19, 2023
Massachusetts
1 review
0 helpful votes
Follow Jean P.
Unfollow Jean P.
Share Review
Report Review

Eager to get this new makeup
November 19, 2023

The website is very informative and helpful. I'm excited to learn new techniques for using Il Makiage products.

Date of experience: November 19, 2023
Canada
2 reviews
2 helpful votes
Follow Kate X.
Unfollow Kate X.
Share Review
Report Review

Worth every dollar you spend!
November 19, 2023

I've never found such wonderful products before. The flawless concealer is perfect, and the line and large pores disappear with the primer.
Perfect for day time wear, and I have saved the foundation for our few but special evenings out.
I'm 63, have worn makeup for almost 50 years, and have never been so pleased with a product as I am with these three products.
The commercials don't lie, you'll never go back to other makeup brands!

Date of experience: November 18, 2023
Arizona
1 review
0 helpful votes
Follow Ash K.
Unfollow Ash K.
Share Review
Report Review

Exactly as described
November 19, 2023

The site matched my make up to my face perfectly. I was very skeptical, but it really really did work and it's perfect.

Date of experience: November 18, 2023
New York
1 review
0 helpful votes
Follow Celena N.
Unfollow Celena N.
Share Review
Report Review

Tried to just order the foundation
November 25, 2023

Need to just buy foundation but I think I may have accidentally ordered the brush with it. It kept popping up making it difficult to complete my order. I don't want the brush and only wanna be charged the $45 for the foundation. Tried to email customer service to make sure Brish was not ordered but only getting automated responses

Date of experience: November 18, 2023